Vienna M.
Yelp
We went to this location on Sunday to submit knives for sharpening and to buy a couple of aprons. While there, a blond heavyset woman watched us, but offered no assistance. We bought our aprons, checked-in our knives, and were on our way. Fast forward to Monday and our girls have a list of cooking items and tada, we are back at this location. My kids are walking around ticking and tying things off their list and then they decide we need a new knife. An amazing young gentleman who spoke to us shortly after we entered the store renters the conversation to assist us. He asks about our needs, shows us a few knives, and proceeds to demonstrate some knife safety tips for our girls. As he is assisting us, we notice that the knives we'd left the prior day for sharpening, were on the knife counter. In an effort to prevent buying duplicate knives we proceed to take our pre-submitted pack, all the while explaining the intent. He totally understood and was accommodating. At some point during our knife assessment a blond heavyset woman comes over, offering no assistance, but sizes us up and takes our pre-submitted knives and moves them closer to the register. My husband, perplexed by her rude and unprofessional behavior, went over and retrieved the knives. The amazing salesman working with us helped us unsheathe the knives and determined that one of the knives under consideration was one existing in our collection. With his help we avoided buying two of the exact same knives. There are some awesome people at this store, but the assistant manager, Danielle Rhodes, was rude, condescending, and unprofessional. Even after a follow up conversation to discuss the matter she was curt, defensive, dismissive, and abrasive.
In spite of the assist manager's ugliness and cruelty, we were able to come home and use the amazing knife we bought to prep dinner for tomorrow.