Robert R.
Google
The food at this Korean BBQ in Simi Valley is actually pretty good. The meats have good flavor, the sides are solid and overall the place has the potential to be one of the better Korean BBQ spots in the Simi Valley area. I came in expecting a great dinner with my family, and from a food standpoint, it started out that way.
Unfortunately, the service from one staff member completely ruined the experience. There is an Asian lady who seems to get irritated the moment you ask for anything… Whether it’s more meat, grill change or even a simple question about the menu. Every time you need something, she would run away annd avoid the table or act visibly annoyed. Ordering more meat felt like we were inconveniencing her and she made it clear she didn’t want to change the grill plate or deal with anything that added to her workload.
It got to the point where we were trying to avoid asking for anything just so we wouldn’t have to deal with her attitude. That’s not how dinner with your family should go, especially at a place where service is such a big part of the experience. Her behavior took away from an otherwise good meal and left us frustrated instead of enjoying our night.
Overall, the food is good, but the service from her overshadowed it all. I hope management addresses it, because no restaurant can survive long if customers feel unwelcome. I wouldn’t recommend coming here unless the service improves.
PS - If you do decide to come here… AVOID HER AT ALL COSTS!!