Carl Schneider
Google
Very Bizarre - They act as if customers are an inconvenience. Sometimes we waited 45 minutes for a glass of wine or beer. Other times we ordered food that we never received. The workers seemed untrained, overwhelmed, and had lots of trouble using their computer system.
One day I stopped by with some friends. A worker (manager?) pulled me aside and the first thing he said was “I’m going to ask you to leave and never come back”. I was completely shocked and asked him what this was about. He then wrongly accused me of not paying our bill from the last time. I tried to talk to him about it and show him my credit card receipt on my phone, proving that I had paid. He wouldn’t even give me a chance to show him.
It was the most bizarre thing I’ve ever experienced at any bar or restaurant. They never showed me whatever bill he was referring to, so I never had any way of knowing what was on it or if it was even ours. Maybe the bill belonged to somebody else, or they charged us for the food that we never received and then never gave us the bill. Customers not receiving the food they ordered seems to be pretty common, as stated in other reviews. Regardless of why this happened, it doesn’t feel good to be wrongly accused of something like this. It’s much worse to not be given a chance to redeem myself.
Considering all the trouble they were having using their computer system, it should have been obvious that this was some mistake on their end instead of blaming their customer. They easily could have just discussed this with me in a respectful way and let me show them my credit card receipt, instead of handling it in this strange, aggressive manner.
After reading other reviews here and on apps like Yelp and OpenTable, I can see that our experience of poor service is common. However, the way they immediately assumed that I had intentionally not paid our bill (that I never received), takes it to another level and was just plain rude and unacceptable. How is a customer supposed to pay a bill that they were never given, or discuss charges that are not legitimate without seeing the bill?
I grew up in Hermosa Beach, still live here, and I’m a regular at all the bars and restaurants by the pier. I would never intentionally leave a bill unpaid and all the other bar and restaurant managers who know me would agree with that. I understand they’re new and have some wrinkles to iron out, but they shouldn’t be blaming their customers for their problems. I would still like to resolve this with them, but so far they just seem angry and hostile towards their customers. Many other customers have described similar experiences in their reviews here and the apps.