Stephanie B.
Yelp
I didn't want to leave a bad review but I couldn't stop thinking about the pathetic experience we had for brunch. The ambiance was lovely and our hostess was accommodating, the rest was total chaos.
Our waitress ANNIBELLE was new. She decided to take our order while moving a bunch of umbrellas around and totally messed up our food order. Didn't write anything down of course. My coffee came out hot, not iced. Coffees came out at different times. Then we got one entree and the second was never put in. I reminded ANNIBeLLE but she blamed the computer system and then had to put my order in late. My partner had to eat his entree alone so it didn't get cold.
When my breakfast finally arrived (French toast) they didn't give me any of the berry compote it comes with or the cream, they just gave me a little cup of blueberries with syrup and called it a day. LAME.
I can handle snafus of messing up a coffee order, but when the food comes out 10+ minutes apart, and wrong still, that is ridiculous. The restaurant wasn't even busy. I told her the mistakes keep stacking up, can they at least comp the breakfast item they forgot about ? She said she would ask the manager. Instead she sent him to our table so we had to go through the whole mess again. He thanked me for the "constructive criticism" but my dude ... this isn't Bar Rescue. I'm not here to give constructive criticism, I'm here for a good meal! Smh
I asked him to comp my entree, he said he would "do something about the bill" but was vague about it. He reminded me of someone who recently decided to get into restaurant management but has no experience. Meanwhile the kitchen has one busboy and you can constantly hear "HANDS!" being shouted, the poor busboy being run ragged, and the manager is walking around straightening plates on empty tables and not talking to any of his patrons.
During the middle of the breakfast mix up, I asked ANNIBELLE for a black coffee refill. Well obviously it went in one ear and out the other. Had to ask the poor runner for coffee, where he promptly filled from a giant pre made carafe. Giiirrrrl if it was that easy we would have gotten our own.
The cherry on top? Probably each time we mentioned to ANNIBELLE something was wrong, she could barely restrain her eye roll. When we told her that she never brought the coffee we ordered and we had to ask her busboy , she just said "okay". Honestly don't think she even remembered us asking her for it. Yikes. She's super cute but has no life skills poor girl! Learn some responsibility and how to make apologies in the service industry or it won't go well for you. *constructive criticism* lol
Anyway, she gave us a major attitude that she didn't care. She never apologized for any of the mistakes just tried to play them off like it was someone else's fault or like we were high maintenance for wanting our food at the same time. (The people next to us had the same scenario happen, the girl got her food first and the man was waiting...keep in mind between the delivery of entrees, the kitchen was bringing out multiples plates of food for other tables...)
The manager is supposed to have an attitude of wanting to make things right, and give a good experience. Instead I felt like I had to teach him what to do. This place needs some servers and managers who have industry experience or this place won't last another season.
Now for the food ... it's not cheap. It even looks good. But apparently no one stocked the kitchen with salt and pepper. The potatoes and eggs are so very bland because they're cooked with absolutely no salt. If you ask for salt your food cools while they look for shakers in a cupboard ...
I wish we had just gotten up and left after tasting the first entree.
The place was pretty but I'm sad I won't have the desire to go back. Sitting on the beach later we heard a girl asking her friends which place they would take some friends between surfer girl and some other spot. We were quick to share our recent opinion: surfer girl sucks. The other option could have been McDonald's and our answer would have been the same!