Surya Spa

This is a review for their operations and front of house, as the masseuses Veronica and her daughter Natalie were lovely and I wish I could go back to see them if not for the terrible customer service from Samantha and her junior employee whose name I don’t recall. The front of house / customer service was awful, ill informed, and condescending. They also last minute canceled my appointment and rebooked me for a later date so I had to accommodate my schedule based on their poor planning. Samantha was especially rude. Her junior employee was just young and inexperienced but also completely unhelpful. I wasted an hour of my time after the massage bc the check out experience was so mismanaged. I could share the verbatim passive aggressive words Samantha shared but I believe there is another reviewer that mentioned a similar condescending tone from who I can only imagine is Samantha. The masseuses Natalie and Veronica were lovely - I wish I could return to them but the operations at this place made me feel like I was at the DMV rather than a premium spa experience. Left the appointment stressed instead of relaxed and rejuvenated.

Update: No one has reached out to me about my experience which is another sting. I’m writing this review to give an honest, unsponsored opinion, because I really wish someone had been more upfront before we booked. My boyfriend and I just had a four-hand massage that cost over $850, and it simply was not good, didn't feel luxurious, it didn't even feel like a massage — not even close to worth the price. The more I think about it the more outrageous it feels There was no real massage technique. It was labeled “light pressure,” but there was basically no pressure at all. I asked for more pressure during the session, but nothing changed. It felt more like reiki than massage, and I left feeling totally unsatisfied. I’ve had $60 Thai massages that were far more effective and equally relaxing. We actually booked another massage later tonight because my back still hurt. Also strange; they told me they would massage above the breast area, but in reality, they were going all around the breasts without ANY covering while lying on your back, even when they weren't massaging your chest area at all which I thought was strange to be exposed like that for no reason... that should have been communicated more clearly — it felt a bit unprofessional. The worst part was after the massage, we had to figure out the shower ourselves. No one turned it on for us, and it had a complicated three-lever system. I couldn’t figure out how to turn the water warm, so ended up taking freezing showers. The bottles weren’t labeled, so I had no idea what was shampoo, conditioner, or body wash — and no face wash to clean off all the oil. It's simple things like that that you would expect in a luxury massage that's close to $1000 The staff was very kind, and this isn’t about them personally, but whoever designed this experience really missed the mark. Just having two people doesn’t justify that price, especially when the quality is so low. You can get a way better massage elsewhere for a fraction of the cost.

I want to start by saying my massage therapist was one of the best I've had and I've had a lot of massage. She combined Neuro muscular with stretching and deep tissue and it was perfection! She checked in during the massage on pressure and temperature. She focused on exactly what I asked. She was truly fabulous. I gave three stars because of the facility and reception welcome. Basically, there is not facilities by way of steam, sauna or whirlpool. There is no changing into a robe, you just go straight into a waiting room and then to the massage room. I was very casually greeted at reception and told to go wait in a very lack luster meditation room. The meditation room is not clean. Oil on walls and stains on dirty couches. The setup is not advantageous either. The massage rooms are in another part of the building and you have to go outside (it was windy and cold) to get to them. When you get into the treatment room, you have to change in a bathroom. It's not comfortable or cozy. Also, a lot of oil is used but at the end of the service, it would have been nice to have my hands and feet wiped with a warm towel so it wasn't slippery. I would also suggest a better greeting when a client arrives. Maybe a warm or cool oshi bori or washing of the feet. There are lots of ways to enhance and welcome/departure of your guests. This was an okay day spa experience. Nothing elaborate and over the top. The therapist does warrant 5 stars though. She was incredible.

Such a memorable experience and gorgeous facilities! I received the 4 hand massage treatment and would return in an instant. The fresh banana bread with ghee I received after the treatment was incredible as well!

I drove a long way for my appointment and took the day off for some much needed self-care. The receptionist could not have been more incompetent and condescending. She made it all be “my” fault because she was unable to approach the problem cooperatively. She said that my appointment was for another day even though I know when my travel dates were to Santa Monica. No real apology. Lost day of work. Stressful drive. All I was offered was a loaf of stale bread. .. and a lot of, “do you want to rebook?” Unbelievably terrible customer service. I would expect that for the price, you could work with your client to find an amenable solution. Not blame. Ridiculous.

I was referred to Surya from my friend Mary Thompson. I didn't know about Ayurveda before coming and it was an eye opening and healing experience. I was given a 4 handed massage for 4 hours each day. That was so healing and Insane to experience more than just once. Totally feel like a new person after leaving. My mom's coming in town next and going to surprise her.

Every time I go to Surya it's better than the previous one. They never stop learning and surprise me with their quality and their commitment to their patients. All the people who work there, their materials, their food, their words, the treatment they give us, can change the lives of those who pass by. Martha is a person without equal, her commitment, knowledge and delivery is unparalleled.

The Surya skincare discovery set might be the greatest gift I've received in a long time. Each product feels well crafted and the packaging is beautiful. As someone with sensitive skin, I was happy to find that these products didn't cause any breakouts or irritation. Also, the Kansa wand is unlike any gua sha or face roller I’ve used in the past. It leaves my skin feeling lifted and rejuvenated. I definitely recommend this skincare set to anyone looking to elevate their skincare routine!

I've had all sorts of massages and this was hands down the most relaxing. The meditation room and soothing tea starts to set the tone for the experience. The massage room has it's own restroom with shower and small bathroom essentials. The room was perfectly lit and heated. The masseuse was polite, professional, and attentive. The warmed oil poured on my body felt divine. I loved the oils so much that I purchased the rose oil and calming sesame oil. I walked out in a zen and then the life hit me a few hours later while I long to still go back and lose myself at Surya again.

One of the most amazing experiences I've ever had. Intentional loving massage and total rejuvenation. Highly recommend the 4 hand massage. The space is gorgeous and the staff is lovely.

This was my first time visiting Surya Spa. I'm no stranger to spa environments or Ayurvedic treatments, so was looking forward to the combination. Needless to say, my experience was less than stellar. The good: My spa attendant was a lovely young woman named Sunshine. She was attentive to my needs and made sure I felt comfortable at all times. The herbal oils used were of very high quality and the ambience was soothing. The bad: For the amount you pay, it's a shame there is no access to amenities such as a locker room, sauna, pool, etc. The "meditation area" where you wait is simply a dark room with no windows and movie-style padded chairs. The ugly: After my treatment (which felt extremely short), I was told I had 10 minutes to shower all the oil out of my hair and off my body. Not a lot of time when you're drenched in it. Well, the water from my shower did not get warm until 10-15 minutes later. Thank goodness there wasn't a client after me. I had to stand there, half naked and shivering in the bathroom, until the water finally got hot enough. Sunshine had mentioned my shower was "temperamental" - so why allow clients to use it until it's fixed? To her credit she apologized profusely, immediately notified the front desk and gave me a pot of hot water with washcloths to dab with in the meantime. After eventually taking a hot shower, I checked out at the front desk. The receptionist asked how my treatment went and I mentioned my unpleasant experience waiting for the shower. It seemed like she was already aware of the situation yet did not offer any compensation until I requested some. She suggested bath salts (I don't have a bath) so I pointed towards a body oil instead. She then disappeared behind a partial wall divider and asked her manager if I could have the body oil, who refused (I could hear the entire conversation, which was super awkward) and was told I could have a lip balm instead. The manager herself never came out to acknowledge or apologize for the mishap, which I felt was in poor taste. Not sure if I'm willing to give Surya Spa another chance after this.

I have just completed a truly wonderful experience at Surya Spa. I am a local and decided to get an ayurvedic massage, and I am so happy I did. The spa is beautiful. My only disappointment - I was expecting a traditional style spa with locker room, steam and sauna which this spa does not have. What they do have is a lovely reception area, quiet room to wait for your therapist and beautiful treatment rooms. Each room is large with a private bathroom that includes a tub/shower. I chose the 90 minute, deep tissue, single therapist massage. Next time I will book the 4 hand massage. So looking forward to my next visit.

This was hands down the best massage experience I've ever had! I will definitely be back!

So much care goes into each moment at Surya. I received a 60 minute massage and would go back many more times. Sasha was a wonderful practitioner with a calming presence and very great technique. from the moment I walked into the door until I left I felt cared for!

By far the best experience ever ! My boyfriend surprise me for my birthday and booked the nourish, restore four hands, body massage treatment. Upon arriving to the spa, we arrived at our appointment time not much greeting as we walked in and the way You would've expect from this type of scale business. Because we booked the night at the proper hotel we received %15 that Katy was gracefully excepted later as I called and mentioned we forgot about as we checked out. I appreciate this a lot ! I sure will go back again.

This was one of the best massages I have ever had. I highly recommend coming here. Amazing ambience, massage, services I'd never seen..

I have been going to Surya Spa for almost two years, and it is truly one of the best spas I have ever visited. I am very particular about the atmosphere -music, lighting, warmth of the bed, etc. - and this is all so extremely well thought-out at Surya that I can always justify the higher prices. The therapists are all very talented, caring, and professional. I truly have never had anything less than an amazing experience. Whenever my treatment is over, I have an extremely hard time leaving!

PLEASE READ THE INFO CAREFULLY because its not a regular spa. My husband booked for Valentines day. He booked the signature massage ( most expensive) and its was not what either of us expected. For me, this is what I HATED: 1) No dressing rooms--you change in the massage room. This is a 3000 sq ft spa with no changing rooms. 2) The waiting area ( meditation room?) was tiny. When I arrived it was full of people in their street clothes. I sat elsewhere bc it was not relaxing at all. 3) The actual massage was not good. I was asked what kind of oil i wanted and I made it clear that smell was the most important part to me--they said neither oil had a smell. NOT TRUE-- the sesame oil made me smell like peanut butter. 4) The oil was scalding hot and was poured all over me to the point that it was dripping in private parts and super ticklish. Again, not relaxing. 5) The entire massage felt like a 5 year old massaging me---super soft and not therapeutic at all. It was annoying beyond words. I spoke up and was told that they could not do anything harder--this was the massage I requested. Ok, I asked again and was told they would charge me more $ to get a harder massage. I said OK. 6) Once the more intense message started, it was ridiculously hard--she went from feathers to knives. HATED IT. This was LITERALLY THE WORST EXPERIENCE I HAVE EVER HAD --i am 50 years old and i was expecting the " spa circuit" with steam room, relaxation areas and a good massage. Again, PLEASE READ WHATEVER descriptions you can find before booking this place.

The room is extremely spacious and luxurious made me super comfortable but as much as crystal did! She was amazing honestly I had a vishesh which is a deep body tissue massage. YOU WILL NOT REGRET IT. Love it! love crystal! will definitely be back

I've been fortunate enjoying Ayurvedic treatments worldwide and Surya Spa is the absolute best! With Martha's enlightening pulse diagnosis and recommendations, Roger's infinite organizing powers and support, Pam's refined technician skills and insights, as with everyone there is sublime! From the front desk ladies warmly welcoming every day and expert technicians sharing Panchakarma, I would highly recommend these treatments and Surya Spa for everyone! I came out a new man, heart-filled thanks everyone there!!

Physically abused!!!!!! The WORST ever!!! RUN DO NOT COME HERE!! I've never had to leave a massage 10min in because someone is physically shaking me and yelling at me to relax at the same time! This is the WORST SPA experience I have ever had!!!! They don't even have anything but treatment rooms.

I received a lovely massage here and the gingered peach bread with their ghee was delicious. I bought one loaf to take back with me to NYC! The spa is located outside on the other side of the hotel, not inside the hotel. It was confusing finding the front door when it didn't look like it was part of the hotel.

Amazing experience! Staff is awesome! Everyone is friendly and goes above and beyond to make you feel welcome. Had a massage with coffee and sugar scrub, it took years off my skin. The therapist suggested collagen for my face and I'm amazed how hydrated it feels. Located right next to the Proper hotel, so happy to have found this spa and can't wait to go back. I highly recommend you won't be disappointed!

Beautiful space and even more amazing massage. I forgot the masseuses name, but it was heavenly. Best massage ever! I am also super grateful at how accommodating they were regarding masks and my nervousness around covid. I am a rare holdout who is still masking and trying to avoid getting covid and they were very kind and the masseuse masked, which I greatly appreciated. Hope to come back soon :) Also, the tea & bread were to die for. Thank you for such a lovely experience.

The best massage I have ever received. The ambience is next level and has this calming, feminine moody light decor that deserves photography attention. I've never experienced such joy in receiving a massage. Highly recommend.

I have worked with Martha on my health for about a decade and she always has the cure! Today, I came in for a consult with a raging stomachache and left without a stomachache because Martha knew exactly what to give me to calm my gut down. She knows how to get to the root of the problem and how to fix it. She also knows how to tailor your Ayurvedic specific needs to your lifestyle which I appreciate deeply. Thank you, Martha, for always taking care of me.

First time experiencing Ayurvedic treatment and it's truly enlightening! From the warm oil to the scalp massage, each step of the Vishesh 60 minute treatment was absolute bliss. I'm a fan and convert. The treatment room itself was calming and peaceful. Mine had a private bathroom and shower so I was able to rinse off post treatment. However, one other person in our group of four did not have a shower in her treatment room, so if this is important or needed, I'd recommend requesting a room with the private bathroom. There are no other communal shower or spa facilities within the space. As far as the massage itself, it was a true deep tissue focused on the areas we discussed beforehand. Outstanding massage and a real professional masseuse (although I forgot her name! therapist had mid length blond hair ). Definitely recommend for a day spa experience when combined with lunch at Calabra!

If you are looking for a place to treat yourself, look no further. Great massage, nice people!

I have been seeing Martha for about eight years now. She has been instrumental in my quest for health and well-being. The feeling you have after Panchakarma is unmatched. Martha helped diagnose my breast cancer (last year) and went through the recovery with me, assisting with my chemotherapy and radiation by supplying items that made me stronger and helped me heal faster. She also has wonderful recommendations for other like minded people who helped in my journey and have now become a staple in my life. Video visits make it so much easier as well! The staff at Surya is responsive and lovely, always making you feel important. I highly recommend Surya and Martha if you need that extra support and are open and willing to take charge of your life and health!!!

I've been a big believer in Ayurveda for years, but it's been quite a while since I've had a treatment. My sister in law treated me to a weekend Pancha Karma for my birthday and it is one of the best presents I've ever received. The consult with Martha was very informative -- she really helped me refine my diet and routines to support better health and deal with my present issues (excess Pitta/heat, poor sleep). The consult prepped me for the 5 day cleanse pre treatment and I actually found the cleanse easy and comfortable. And....I lost 6 lbs! That was a bonus. All of the therapists were kind, present, attentive and skilled. The massages were very luxurious and deeply nourishing (I've had many massages as former LMT myself). The space is beautiful and well thought out. The meals were fantastic, honestly I would love to eat there every week. I think Surya is wonderful whether you seek a spa experience to relax or more therapeutic treatment to address specific health concerns. It's to soon to report on long term results but I definitely feel super calm, grounded, happier, peaceful and cooler after my treatments. Thank you, Martha and Surya! Highly recommend.

Amazing 4 hand massage. Very well synchronized abhyanga. Love the actual treatment, tea & sweet bread. Felt a bit chaotic and rushed. I would have expected a much more relaxing loving atmosphere. Had a few people there that seemed like they were trying to get organized for an event perhaps. The receptionist was a bit spacy and distant. She charged the wrong person's treatment on my card. When asked if she can provide proof that the wrong charge was canceled, she just said it probably didn't even go through cause we voided it immediately. Would definitely try it again as it could just be an off day for them.

I went in for the Panchakarma treatment, and was blown away... First off the space itself is gorgeous and has this tranquil high vibrational energy that you feel the moment you walk in the door. I arrived early enough to enjoy breakfast, which was so delicious I admit to thinking about it at various stages during my treatments lol. My two therapists were Divine Angels of Healing and Grace! I felt like I was being anointed, healed, blessed and nurtured in deep and extraordinary ways. The level of relaxation that permeated my entire being carried me off into having an out of body experience. I felt transported to this very safe, cozy, connected space inside myself that felt timeless. The oils they use are divine and my skin and hair feel and look nourished and radiant. I finished up the day eating lunch and it was the perfect way to ground back into my body before departing from this transformational cocoon. I highly recommend a visit here. This is an experience like no other. The treatments are extraordinary, the staff is loving and welcoming and the spa and amenities are next level. Parking is also easy and stress free.

Incredible spa located at the proper hotel (my fave hotel in LA, for sure). I've had the scrub and the nasal steaming treatments and both were incredible. I love the little meditation room. The place is so calming and zen, I didn't want to leave. Adding this place to the regular rotation when I need some serious de-stressing and grounding.

Management listened to my feedback and I went back and they clearly did their best to give me a different experience. For that I am very grateful. My massage was SOO much better and more relaxing. The girls really knew what they were doing! For the price I do wish that there was access to more of a spa atmosphere before and after your service but quality of service was there this time around!

You enter another world when you walk into Surya--meditation chairs, lovely herbal tea and warm gluten free bread. The Eastern music was soothing and helped me prepare to receive the massage--a four handed massage with sesame oil heated with herbs. I did not want to remove the oil. The massage was relaxing soothing refreshing. The two masseuses --Gladys and Jess were excellent. The massage room has a private bathroom. The whole experience made me want to return.

My experience at Surya spa was a moment of respite from the outside world. The treatments here are healing unique from most traditional spa treatments especially the Shirodhara

Honestly best massage ive ever had. I did the 4 hand massage for 2.5 hours and it was fantastic. The oils they used were fantastic and the massage therapist were synchronized and were so good at what they did.

The spa is very relaxing and a great setting. A friend (Jessica) recommended the 2 therapist Vishesh and I'm glad I went with that, both therapists were in harmonious sync and I could feel the improved circulation immediately after.

I booked the hour massage at Surya Spa due to the great reviews. I was very disappointed. My massage was very mediocre. Pressure was barely felt, after asking to increased the pressure and not much improved, I gave up. Very disappointed.

Surya Spa was an incredible experience from the tea and bread in the waiting room to the massage. I requested the 2 person 90 minute Visesh massage. I've never experienced something like this from the tandem massage to the fragrant oils. Highly recommend for a relaxing and invigorating massage.

Another blissful day at Surya, today I completed my 6th day of seven doing PK and I am feeling healthy and vibrant. Surya is really my favorite Spa for real healing!

Nereida was literally amazing 5/5. I went there for a Mama treatment (I was over 40 weeks pregnant) and wanted to treat myself and she fully delivered. The face oil is insane if you're into rose. It's a splurge but worth at least one try and hopefully your practitioner is great. 3/5 for most everything else - Not really any amenities (besides their spa bread and their meditation room). You don't even get a robe to hang in, no sauna or steam areas, etc. you also have to walk from lobby outside to get to treatment rooms which is kind of interesting .

This place is Heaven on earth. I've been a client for over a decade and I plan to continue for a lifetime. Thank you, Surya Spa from the bottom of my well nourished heart.

There is nothing like being at Surya Spa. A beautiful space, nurturing staff, and treatments that heal your body and spirit.

They have a beautiful new place at the proper hotel now! Visited for the first time for an abhyanga 4 hand massage, it was such an incredible way to destress! Felt really safe the entire time as they took extra covid precautions. Went back for a consultation with Martha and working with her to create a better diet plan. Highly recommend for visit! Everyone was so nice and zen! Love eating lunch there too

Pricey but worth it. I felt so relaxed and refreshed after leaving this spa. I also picked up some nice oils for my skin. The staff doesn't push product sales on you which is nice. The spa bread was delicious and the aroma of fresh cooked herbs fills the spa. A great splurge for a special occasion. Can't wait to go back!

I purchased a massage for my (very picky) partner. He was genuinely happy with the treatment, specific attention to his soar spots and the overall atmosphere. Will definitely visit again.

Oh. My. Goodness. Agree with the reviewers saying this beautiful wellness center is heaven on earth. I got a series of treatments over 4 days, and they are hands down the best body treatments I've ever experienced. I feel nourished and restored. Special thanks to Liv, who from my call to set up my appointments set the tone for care and warmth. And to all my amazing therapists (Ciencia, Julia, Nereida, and Zenzi) who were kind and masters of their craft. What a gift.

The most unique spa I've ever been to - and I've been to a lot of really good spas over the years both in and outside of the US. I was looking for a wellness retreat type of thing and booked three treatments in 2 days. I did a body scrub with Shirodara and the second day a deep tissue with Shirodara as well as the Lights and Bliss. I'm obsessed with the oil they use and I ended up buying the oils they used on me. They smell soooo good. I wish I could use them every day! They warm up the oils and pour on you along the lymphatic system. The four hand massage was like a well orchestrated dance and it was good. Read a lot of reviews saying the pressure wasn't hard enough, perhaps they took in the feedback because I thought the pressure was just right and I'm used to hard deep tissue massages. The pressure was more on the gentle side but sufficient to relax my muscles. The surya bread was also amazing. I walked away feeling so relaxed, more relaxed than I usually am coming out of a regular spa. The Shirodara really worked. The only two advice: 1. The spa was outside of the hotel so we had to walk out on the street to go to the spa. It wasn't too bad but I wish there was an indoor way there. 2. The lights and bliss didn't feel like it was well thought out. The first 45 mins was a four hand massage and the last half was a voiceover playing over radio. The instructions were not really compatible with the spa since the voiceover assumes you're sitting up and the spa makes you lay down. So definitely can improve there. I don't complain though because the four hand massage was really nice. Thank you Surya spa for bringing me so much peace and relaxation!

A life altering experience in all the best ways. The best woosah moment I have had in a long time.

Treated myself for my birthday at Surya. I love the energy here. Had the Shirodhara & Abhyanga treatments, both therapists who worked on me were caring and attentive. After my treatment I was escorted to the meditation room to enjoy some ccf tea and Ayurvedic bread, omg both so delicious! Took some ccf tea bags home. Definitely coming back, highly recommend Surya Spa!

worst customer experience. Drove a long walk for a much needed day of self-care. I booked the day way in advance because it was my kids spring break. unfortunately the receptionist was rude, condescending, unprofessional and unhelpful. She said my appointment was for a day when I was never supposed to be in town. She made sure to point the blame squarely at us despite having no evidence of booking appointment for said date. instead of working collaboratively to find an amenable solution, she was focused on fixing a door. she was shortsighted, unempathetic and totally rude. so disappointed that I lost a long drive, a day off work and some valuable self care to such a terrible customer service experience.

Great consult. Great vibe. Best health spa in town. No comparison. Martha is at the top of her game all the time. Book a session!

This is the ideal spa I could never find in Santa Monica. What an amazing spot. Excellent excellent excellent

Went to Surya to celebrate my birthday when staying at the Proper for the Signature Abhyanga. My first four handed and Ayurvedic treatment. Wow, can I return to a two handed massage again? I just don't know. The overnight cooked oils are amazing and smell so nice! I wish I remember the two therapists names that took care of me, they were very kind and gracious. I will echo what other reviews say that it doesn't have that full spa vibe, I had to be escorted to my treatment room outside and it was the random day in LA when it rained. But hey, it's more of a wellness center and I understand that. The design is impeccable. My only feedback is the waiting room, the tea and the bread was very relaxing and yummy, but I don't need someone sitting next to me tapping away loudly on their cell phone full blast while I wait. It seems like a quiet meditation room, so maybe they could suggest people to silence their phones. I will definitely be back because I really want to try shirodhara!

A very serene and well thought out Ayurvedic experience. I did the Abhyanga & Shirodara 90 minutes. This was super relaxing and I left feeling nourished.

Love and highly recommend the Panchakarma treatment and the 4 hand massages. The food is incredible and staff is friendly and helpful! It is such a treat to come here and have a relaxing time. The treatments feel heavenly and have me leaving with euphoria, I can't wait to come back!