K R.
Yelp
This was my first time visiting Surya Spa. I'm no stranger to spa environments or Ayurvedic treatments, so was looking forward to the combination. Needless to say, my experience was less than stellar.
The good: My spa attendant was a lovely young woman named Sunshine. She was attentive to my needs and made sure I felt comfortable at all times. The herbal oils used were of very high quality and the ambience was soothing.
The bad: For the amount you pay, it's a shame there is no access to amenities such as a locker room, sauna, pool, etc. The "meditation area" where you wait is simply a dark room with no windows and movie-style padded chairs.
The ugly: After my treatment (which felt extremely short), I was told I had 10 minutes to shower all the oil out of my hair and off my body. Not a lot of time when you're drenched in it. Well, the water from my shower did not get warm until 10-15 minutes later. Thank goodness there wasn't a client after me. I had to stand there, half naked and shivering in the bathroom, until the water finally got hot enough. Sunshine had mentioned my shower was "temperamental" - so why allow clients to use it until it's fixed? To her credit she apologized profusely, immediately notified the front desk and gave me a pot of hot water with washcloths to dab with in the meantime.
After eventually taking a hot shower, I checked out at the front desk. The receptionist asked how my treatment went and I mentioned my unpleasant experience waiting for the shower. It seemed like she was already aware of the situation yet did not offer any compensation until I requested some. She suggested bath salts (I don't have a bath) so I pointed towards a body oil instead. She then disappeared behind a partial wall divider and asked her manager if I could have the body oil, who refused (I could hear the entire conversation, which was super awkward) and was told I could have a lip balm instead. The manager herself never came out to acknowledge or apologize for the mishap, which I felt was in poor taste.
Not sure if I'm willing to give Surya Spa another chance after this.