Bryan L.
Yelp
Food was great, service was just poor.
I understand people make mistakes that's okay, but when we tell you we ordered yellowtail and you try and gaslight us into believing you gave us the right order then it becomes something else.
After a bit of back and forth the waitress only seemed to tell us what we wanted to hear so she can just push it onto someone else, even when she told us it's the chefs fault for giving us the albacore and that she'll go get us the yellowtail right away.
20 minutes pass and she's no where to be found, we ask one of the wait-staff "excuse me we're still waiting on our sushi" he nods and tells us "okay let me check on that for you" (very professional young man btw)
When she finally does come back she says very confusedly "Were you wanting to order more sushi?" "No, we're just waiting on our yellowtail" we say "OH yea, I'll go get that for you." 5min later she comes back with a plate of ALBACORE!!! Albacore tastes like bologna to us, we know the difference! Not only that, but it was warm how long had it been waiting to be picked up for!?
It sounds like a small thing I know, but it's consistent.
I like to bring groups with me when I eat, sometimes 4 - 8 people and that's why I said at the start people make mistakes. We're a big group and we're ordering a lot, it's okay if you forget something or bring us the wrong things we're all people.
BUT I only brought my girlfriend and my girlfriend's sister this time and on a slow day. It's not an issue of being overwhelmed now, it's lack of training and I'm sorry, but small things like (what I've stated) can make or break it for some spots for us and from what everyone said after this experience we won't be coming back.
Lesson: Get your sushi from sushi people, otherwise you'll just get warm sushi you didn't order.
(Please show photos to staff)