Erika R.
Yelp
I'm usually very understanding with servers/restaurants because I work the industry. I've been there before . I've served difficult tables. I've had rushes and try to get caught up with my tables. But , this time... I can't, I think I was very patient . But I counted one time, okay two... okay , up to four and it's more of a joke, than a mistake... mistakes happen and it's not always the server . It's not always the kitchen .
I walked in 10:46pm. One person, sat me got ignored and around 10:55 Ryoko as it says on my receipt when I paid. Took my order. I'm a server so, I'm watching everything you do, she took my order and goes to the pos RIGHT AWAY.
Ordered appetizers first:
Ika yaki
Miso
Spicy garlic edamame.
I ordered sushi after.
the new mex roll
Half Japanese lasagna
Jonny & Rock and roll
And a order of garlic tuna nigiri ( which is my favorite and definitely a must every time I order sushi)
So, I waited about five mins and got my miso.
And they kept on bringing my sushi rolls. No ginger and wasabi btw. And I NEVER got my order or garlic tuna. And I'm pretty sure Ryoko never remembered that/ or even noticed it.
It was no lie, about twenty minutes and not even spicy edamame got to my table. I was confused but, understood that they could of been behinnd their orders in the kitchen ... so I kept on eating my other stuff.
The quality of their rice is just not good.
The only rolls I liked were the no rice ones. Their fish was pretty decent. No complaints.
Ryoko was sitting at the bar having dinner while I was waiting for my appetizer and the never seen order of nigiri.
So, I had to get up and asked her if she put my orders as the other two members of the staff never asked me how I was doing. I waited to see if they stopped by to check on me. But the male server and the other girl with the hair up to her butt, never approached to my table.
What did Ryoko say? "Oh Maybe coming"... at that point.. I'm like ... do you even care ?
The other waitress said that it was less time of wait for my appetizer but I counted 35 mins after Ryoko took my food order.
Even if I was wrong - spicy edamame at least takes 5 mins maximum 10 if there are many orders ahead . Which they didn't have. I kept looking at other tables and they weren't running much food. So, most tables were there before I got there. And I'm talking about two tables of two and two tables of seven/eight people. For three severs? Saturday night? Really ? That should be easy....
Also the other girl server told me that they only had one chef??? Again... Saturday night ???? And that's why they took 35+mins to get me appetizers. Which btw were disgusting spicy edamame had a whole box of salt n it. Or, it felt like it... ika Yaki was okay. But, by the time I got them I just didn't want anything specially since the edamame was disgusting. So I just asked for the check right away. The guys next to me told them they were missing a draft beer two times. (Which were a new table and got their appetizer really fast and Ryoko almost gave them my ika yaki. It was SO SLOW I could hear them. And so the lady trying to get their attention but they passed by and didn't check on them .
I've never wrote a review this long. But I worked a long shift that day. I was craving sushi. I just wanted to have some sushi and it didn't ruin my night. But. I will never come back to this place.
Service sucks ! It's a small restaurant with ten tables. Saturday night not even busy... employee takes break and forgets order. Cause I'm 99% sure she forgot that order as I never received my one order of garlic tuna.
I usually order two times and this time I ordered once because I was really unhappy with the service.... :(
Disappointing. I'm usually a 20% - 22% ... if I love your service %50 tipper but.... This time .... One star review explains it all.