Daniel Q.
Google
This a review of the service and food handling issues. I will preface that I have a nightshade allergy and this was made known to the workers when ordering. (Spoiler alert, I had similar issues to another review about them not listening to removal requests)
I ordered the El Anthony Roll because it was one of the only options that didn't have some kind of chili or pepper involved. We asked if there were any and asked to make sure known were included. The worker acknowledged this and assured us it would not be an issue. My order arrived and low and behold it had a giant peeled and cooked chili pepper sitting next to and up against all of the sushi in my roll, seeds and everything freely able to cross-contaminate. (See photo of what the peppers look like)
We took it back to them and asked why there was a pepper and if they could remake it. The worker asked if I was allergic and my partner informed them that I was and that's why we asked to make sure peppers were not involved. As my partner walked away to wait on the remake, he said the worker looked at my dish confused and left it open in front of him. This left my partner uneasy about what might occur but I gave them the benefit of the doubt since most food service workers understand the importance of food safety. (Well, I hope they would at least.
Ten minutes later we got the replacement sushi, on a regular cooking sheet and missing a lid on the plastic food container, which was odd. The food did not have the pepper anymore and it looked okay so I ate it. When I got to the end of the meal, I discovered multiple pepper seeds floating in the bottom of the plastic container and the container itself was strangely moist. (see remaining photos for the pepper seeds within the dish, and the general wetness)
To us, it looked like all they did was take the pepper out of the container, removed the sushi briefly, attempted to clean out the container instead of getting a new one, and put the contaminated sushi back in without remaking it entirely. We can't prove this because we weren't watching them, but the fact that pepper remnants were still present in the container tells me this is most likely what happened.
The sushi itself was just okay, but due to the poor service and overall lack of care for a simple request, as well as owning up to a mistake the proper way, we will probably never come back to this place. There is better sushi, under better care, from many many other places. It's really too bad, cause the concept is cool.
Do better Sushi El Sinaloense.