Kenny M.
Yelp
Personally, I've had good experiences with the food and service my past visit here but seems like this place has hit rock bottom
Me and my little sister decided to take our dad out to dinner for his 71st birthday. We waited 30 min to get seated and it was pretty busy when we got there, understandable. We got seated at 06:49pm, the server comes to ask what we're drinking. 5 min later the food runner or busser comes by with our drinks. 10 - 15 min later, the server comes by to take our order for our first round of food. The food was coming out one by one really slowly, the server rarely came by to check up on us or give us updates on the food. By the time we finish our first round of food, were Already 45 - 50 min into our 90 min service. The server still hasn't came by to take out order and we're just sitting wondering while we're the only table being forgotten about. We're watching other tables getting their food in a pretty timely manner. While we're still sitting with no food on the way, empty trays on the table, not even a refill on water or the soda I got. At the hour mark 07:49, I finally get up to try to speak to the manager just to find out she's not even on property. I'm about to tell the hostess / server, whichever position she's responsible for, our complaints. My sister just tells her " we just want to order more food " so she ended up taking over as our server and we were finally getting food coming out at a timely manner and be checked up on. In the end, we only got 3 rounds of food but wasn't really much because I had already been so frustrated with the service that I had lost my appetite. If we had not said anything, we probably would have been 70 minutes of the service getting one round of food. Not the way I wanted to have my dads 71st birthday dinner to go.
I understand working with minimal staffing or the rush of a dinner service but there was times we would be looking for our server and she would be standing with other servers looking like she's having small talk instead of tending to her tables. I tried giving the service the benefit of the doubt but the lack of attention and care for the customers lost all my empathy. Plus too, our original server didn't even come by to our table to apologize to us. No integrity or sense of responsible to make things right.
I haven't had a bad dinner service in years, this really left an impression on me that the servers don't care about the quality of service. Just seating people and hoping they won't notice and expect a good tip out.
Honestly, there's many other sushi restaurants with better AYCE prices, better quality of fish, better service, and actually having their full menu in available. I really couldn't justify paying $31 per person with the terrible service we got and low quality of fish. Feels like I got straight robbed. If I could 0 stars, I would. No management to compensate for our frustrations for the terrible service, ending up having to pay the bill with a sour taste in my mouth and leaving in a terrible mood. If the manager doesn't respond to this and make things right. Me personally, I will never come back and let all my friends and family know not to go to Goyemon because I wouldn't want anyone to go through what we went through. It's 2023, I can't believe service like this still existed.