Sutton Place Hotel Vancouver

This hotel was incredible! The valet staff were so pleasant and greeted us every time! Check in was a breeze as well! We had the one king room and it was everything we needed. One thing is that the TV was a bit rough, as it was not a smart TV, which is not a deal breaker though. The bathroom and shower were amazing, hot water every time! The best thing about the hotel was the location, we were able to step out and walk where ever we wanted within 10 min! I believe everyone who visits Vancouver should stay here!

I had an outstanding stay at The Sutton Place Hotel Vancouver. From the moment I arrived, the service was warm, professional, and attentive. The staff truly go above and beyond to make you feel welcome. The room was beautifully appointed—clean, spacious, and elegantly decorated, with a classic charm that made the stay feel extra special. The bed was incredibly comfortable, and I slept wonderfully each night. The hotel’s amenities were also excellent, including the fitness centre and the pool area, which were both well maintained. The location is perfect for exploring downtown Vancouver, with restaurants, shops, and attractions all within walking distance. Despite being in the heart of the city, the hotel was peaceful and quiet. Overall, The Sutton Place Hotel delivered a first-class experience from start to finish. I highly recommend it and would definitely stay here again!

The Sutton Palace Hotel delivers an exceptional experience marked by elegance, comfort, and refined hospitality. From the moment of arrival, the beautifully decorated lobby, glowing chandeliers, and thoughtful holiday displays create an inviting atmosphere. The interior design blends classic luxury with warm seasonal touches, including meticulously arranged poinsettias and stunning Christmas trees that enhance every corner of the property. Staff members maintain a high level of professionalism and attention to detail, contributing to a smooth and enjoyable stay. Guest areas and corridors are spotless, well lit, and carefully maintained. The furnishings feel both sophisticated and comfortable, creating an environment ideal for relaxation. The overall ambiance reflects consistent quality and care, making the hotel feel truly special. Whether visiting for leisure or business, the Sutton Palace Hotel offers a memorable experience supported by superior service, elegant surroundings, and a genuine commitment to guest satisfaction. An easy five star recommendation

If I could give more stars I would. We had a lovely weekend in Vancouver and stayed at the Residence at the Sutton. The room was beautiful and perfect for our group of ladies. All the staff we encountered we amazing! So friendly and gracious. The hotel was able to accommodate an early check in that made all our plans run so smoothly and we appreciate all the efforts they put into making our stay so enjoyable. We will definitely be back whenever we are in Vancouver.

I had a wonderful stay at the Sutton Place Hotel in Vancouver. The location is excellent, right in the heart of the city, which made it easy to walk to great restaurants, shops, and nearby attractions. The hotel itself was beautiful, comfortable, and welcoming, and the overall experience felt relaxed and upscale without being stuffy. I truly enjoyed my time there and would happily stay again. Highly recommend.

Great place to stay. We don’t travel lots, let alone to big cities but I’d stay here again. PROs: pretty much everything is within walking distance or Uber compatible (we were there for medical a few kms away and it was a breeze to get there). The rooms were very nice, smelled amazing (seriously, it was such a treat), the shower was a huge win and the staff was super friendly and helpful! There’s an IGA grocery store within one block, a London Drugs and a Marshall’s close by so a great thing for families!

Read a whole bunch of reviews before staying here and did my homework. It appears I did my homework well; Sutton Place is quite a nice hotel and I truly enjoyed my stay. Favorite things were the breakfast buffet, the size of my room, that there was a steam room on site, and its proximity to everything local. Would definitely stay here again.

I recently stayed at the Sutton and had a wonderful experience. The lobby was beautifully decorated for Christmas. The rooms were modern, clean, and comfortable. The location couldn’t be better, just a block from Robson Street, right in the heart of Vancouver, with easy walking access to great shopping, restaurants, and more. A fantastic spot for anyone wanting to be in the center of the city!

Great service. Wonderful stay. Beds are comfy and the rooms are clean. Everyone was super nice. Great location

I stayed here alone for 3 nights and 4 days. The lobby is always crowded with many visitors. So you'll have to wait at the reception. But all the hotel staff are kind. There is a parking lot on the left side of the hotel where you can self-park. The parking fee was CA $205. My room was #723 ans the room was neatly arranged. The night view was beautiful from the window of the room with a city view. The sofa placed by the window had a table, making it convenient and comfortable to sit on. I was able to stream the TV to my phone, but it was a pity that the connection was not very good. The bed was comfortable and sleep in, but the noise outside kept waking me up. The hotel is located in a very convenient place. I would like to stay another time.

Wonderful hotel, located close to downtown with great staff and well appointed suites. The bed was one of the most comfortable I have slept on. Great Concierge service and a really nice restaurant and oyster bar

Excellent place to stay. It was very nice and comfortable. Staff were warm and inviting. The first time I've seen wood door keys.

Perfect Location! Love this hotel! Walking distance to all cool places in Vancouver City. Cute rooms and great view! The restaurant and Bar area is exceptional! A little pricy but worth every penny!

Excellent hotel in a great central location of Vancouver within walking distance of Granville Island, shopping and restaurants. Their doormen and parking attendants were all very friendly and so attentive. Our stay there was very comfortable and relaxing. The room was spacious and the bed super comfy. I slept quite well. The only thing that bothered me was the AC turning on and off very loudly which would wake me up. I opted to turn AC to 65 for a few hours before bedtime and then just shutting it off for the night, We also had a terrible view of ugly rooftops. But the conveniences definitely outweighs the negatives.

Excellent door and valet service. But always a wait at the front desk. And confusing accounting resolution. Beautiful hotel, lovely rooms, great location. Nice times. Good gym.

I stayed at the Sutton Place Hotel for a work conference and was blown away. The staff was courteous and helpful. The rooms were beautiful, well lit and clean. I loved the L'Occitane toiletries that were supplied daily. The food served for the conference could have been better, but it wasn't terrible. There were plenty of food options within walking distance of the hotel. I wasn't able to try the hotel restaurant, but it was packed every night so I guess that means it was pretty good. In all, I would love to return to this hotel if I revisit Vancouver in the future.

Stayed at this hotel for a few days in early November and had a good experience. The front desk was friendly and helpful for check in. We were able to drop our bags off earlier than our check in time and I received a call when our room was ready. There's a parking garage underground which has plenty of spots on the bottom level. The room was clean and the room service was great. There's usually an employee at the front door that opens the door and greets you. It's in a great location as it's next to Robson street and near bus stops.

For a 2 day conference, decided to stay at the Sutton hotel. Got a renovated room and was provided with complimentary slippers, as requested. First off, the hotel lobby is gorgeous. It has old style charm with modern elegance. I really appreciate the express check out box where you can drop off your room card in the morning. This was a great service as I had an early morning to attend Day 2 of the conference I was attending at the Convention Centre. The renovated room was so much that I hoped for and more! The stand in shower is what dreams are made out of - large, with a built in sitying bench, and with great water pressure. The rainhead shower typically has low water pressure but not here! I really appreciate that it also have a handheld option, as I have one at home. One feature I really appreciate in the bathroom is that it has an automatic sensor light. This is particularly nice when I had to use the washroom in the middle of the night and the dim sensor light was just enough lighting but allowed me to fall back asleep easily. Another cute feature of the room is the turn down service. All other hotels I've been to have the annoying dirty door sign you put out - not at Sutton! There's a small light switch to indicate to the Staff when you want maid service (green light in the decorative lantern outside the room door) or don't wish to be disturbed (red light) - ingenious! The room was beautifully decorated, had nice views, clean, and came with complimentary bottles of water. They also have a mini fridge, Kettle, and Nespresso machine for espressos. Although our room faced the busy Burrard Street, the windows were sound proof - so nice! The beds were so comfortable- definitely one of the nicest and most comfortable beds I have ever slept in. The sheets were nice and I loved how they have fluffy pillows, not the flat down ones that are popular that I personally dislike. One of the best Downtown hotel stays I've had yet - would highly recommend especially with that gorgeous dreamy shower!

Nice hotel in a good location. Staff is friendly and quite helpful. Unfortunately, the air conditioning unit was very noisy and made it challenging to sleep. The room had a kitchenette that was moderately stocked, which we didn't use, but for those who want to use a kitchen during their stay, it would probably suffice.

The Sutton Place Hotel is a wonderful hotel to stay at while visiting Vancouver. My family and I spent 2 nights here. The location of the hotel was wonderful for shopping and exploring. The front desk agents were friendly and helpful. I love the fact that the bellman was available to assist my elderly parents wither luggage and show them around their room. The room was well laid out and the bed was super comfy. Our room on the 6th floor was very quiet. The indoor hot tub was also a nice perk. I will definitely be staying at The Sutton Place Hotel next time im Vancouver and recommend you stay their too

Visited 10/24/22 - We drove up to see if we could check in early and had a charming introduction to the hotel. In the driveway, a smiling Stuart advised us to leave our bags if our room wasn't ready, and he directed us to the parking garage with instructions and policies. At the registration desk, without a wait at 1:30pm on a Monday, we were met by another friendly employee who also seemed genuinely glad to see us and help. (Is it the hotel or is it the legendary Canadian friendliness?) She must have told somebody of our special occasion, because after entering our room, housekeeping came by with bottled water, chocolates and a card wishing us a happy anniversary. We requested a room far from the elevator and high enough to have a good view. The powers-that-be granted both. The room is essentially as it appears in photos. The layout is spacious, especially for the price. But this is not a new hotel. You could say it's worn and a bit frayed around the edges. There's little here that's new except the sheets, toiletries and coffee bar items. But we chose it for it's traditional look and warm yellow color scheme and we felt it was cozy for having history. Pros: location and price; staff; view from 18th floor; underground parking; speed of elevator; mostly quiet; Nespresso coffee; lots of outlets The cons: sheets are good quality (percale?) but a bit rough; bed could be thicker and more luxurious; shower is tiny; paper products are rough; soap is heavily perfumed; many fixtures are worn and imperfect (carpet, wallpaper, the entire bathroom, etc.) The walls may be soundproof, but the door and windows are not. There was construction noise on our last day and the electricity went out for a few minutes.

Overall, I had a nice stay here. The check in process was quick and easy. Location is great, many places to visit within walking distance. The beds and pillows were high quality and comfortable. I was in love with the shower head, it was super relaxing and was a nice touch to the room. They offer 24 hour parking for guests at around $55 CAD. One of my only complains is the cleanliness of our room. Many surfaces were caked with dust. Including the overhead vents and nightstands. We also found a large black stain on one of the comforters and some red streaks on two of the face cloths in the bathroom. I would have rated 5 stars if it weren't for the cleanliness issues.

Worst experience ever at this hotel. The hot tub ruined my US $300 bathing suit. I brought it to the attention of management and they gave me no compensation. No customer service at all. On duty manager said he would call me on my cell phone. (They left a note under the door asking me to call them). They did not take responsibility at all and offered no compensation.

Expensive but nice. Easy walk to the Cruise terminal. Mattresses need replacement. No free bennys like a comp'd breakfast. Friendly staff. Big screen TV but no High Def picture. Coffee joints, bars, dope stores and restaurants galore in the 4 square block area. Close-by addicts sidewalk camps are sprouting up. Woke Canadian culture inviting and enabling it. You will encounter it.

It was a very pleasant stay the the Sutton Place Hotel ! The location is prime -- located in the heart of downtown and right in the middle of all of the restaurants and shopping that you could ever want. The vibe is old school and classy. The lobby is super ornate and has gorgeous chandeliers and high molded ceilings. The hotel has two different towers and from what I can tell one tower is regular hotel rooms while the other is apartment style. I stayed in the apartment side. I think it's a little less fancy but was still perfectly nice. The one bedroom apartment is big. Like, bigger than my one bedroom apartment at home. The room has a large bedroom, living room and bathroom plus a kitchen and dining space. If you are in town for an extended stay I'm sure it'd be nice to have the kitchen. Oh, and the room also had a large balcony with great views of downtown. My only complaint is that the balcony and sliding doors were a little dirty. Another small complaint is about the elevators. The towers are pretty high, so prepare to wait a while for your elevator. They are also a little old and shaky, which I never love. Oh, and the WiFi is absolutely terrible. I got no service in the room, and only in the lobby. Overall this was a great experience. Oddly enough, this hotel is much more affordable than many others nearby. It was something like 250$ a night and most others that I was setting were $350+. It's clean and in a great location, so I'd definitely recommend it.

I been staying here for years but unfortunately something has changed. It's simply not the same and the service has dropped and is down right frustrating. It's very difficult to communicate with most employees and they seem to have no clear supervisor, room service is cut off at 10am and does come back until 4pm and down again at 10pm. all the food is from their restaurant The Boulevard which is not great and has no simple food items, food is over priced and overly produced. It's a bit better priced hotel but you are also not getting the 5 nor 4 star experience, best to spend little more and get all the things you expect for top notch hotel

I have been staying at Sutton Place (in the residences only) for years. It's always a great experience thanks to location, amenities and ability to bring my dog. This is a hotel from another era (built in 1986) of upscale properties, so if you are looking for modern, hip features, this will not be your place. Lots of marble and chandelier action, and some signs of wear and tear are present in the residence tower, which doesn't bother me since it's clean and offers spacious one bedroom apartment suites that are well appointed. The staff are quite good, and I experienced that during our last visit when our room wasn't ready at check-in. The lobby was packed and the check-in desk line was snaking around the room. We had dinner reservations and had already had a long day driving and doing activities. It was unclear when we would have a room. I haven't experienced anything like this before at the property, but there was a lot happening in town that weekend. Desk staff offered us free drinks and appetizers (they do have an award winning restaurant, Boulevard, on-site) and said they would compensate further later when I requested it. When I checked in an hour later, they continued to try finding a room that was ready and when they did I was given free parking for my stay ($50 CAN per night), so any cranky edges were smoothed over.

Okay joint. Lobby circulation is confusing to say the least. Elevators are ancient slow pokes. Humongous driveway dedicated to royalty who never stays here..... Interior is generally a little quaint of yesteryears' charms though don't look too close otherwise the dirt will show its deterioration and age. Staff are fantastic, very friendly. Couple of okay eatery/bar in hotel on the steeper side of things. Great charity by giving to the arts-hosts sponsors VIFF 2019 guests and staffs. What could they do more? Maybe a facelift?....or sell the air rights for condo development and get a free reno out of it?

Beautiful hotel! The only complaint I have is that it would have been nice to have a refrigerator there. Oh yes of course there was one, but filled with drinks that are pretty pricey for what they are. We got 2 queen size beds, and the bedding were soft like clouds. Driving 4+ Hours to get to this location was tiresome. Thank goodness for the luxury bed and bedding . I usually ask for more pillows because hotel pillows aren't firm enough. But these was just right. The bathroom was even better. It was a walk in shower with a ginormous rainfall shower head and also a long detachable shower head. The water could get really hot, so no issues there. Our room was facing the front, so we got the movie theatre view along with some eateries. Noise level outside on the road was minimal. The pool was fun for the kids. It wasn't big but just enough. They did have a shower next to the loungers to rinse off and complimentary water. Now that I have never seen before at a pool inside a hotel. We are definitely coming back!

The Sutton Place Hotel is past it's prime. What once was a thriving, classic hotel in the downtown Vancouver area is no more. My husband and I chose to stay at the hotel for our anniversary so we sprung for a top floor king suite. We were surprised that we were unable to check in an hour or two early (since it was a weekday and not too busy) and when told that they would "rush the cleaning of our room and give us a call" no one did so. After finally receiving our room the bellman did little to no effort to show us the amenities of the room/give us advice for the area. The room itself was in bad shape. Upon entering, unnoticed much of the furniture had big gashes in it/were covered in dust (umm didn't they just say they were cleaning it), the grout in the shower was horribly decaying, the water for the tub would not get hot, and the "blackout" shades didn't even reach the bottom of the floor so every morning our room was flooded by light around 6am! At one point I could see how this hotel could have offered a luxurious stay, however it has not been kept up with and the staffs lack of hospital passion reflects the state of the hotel. The concierge was the least friendly concierge I've ever come in contact with and if you are visiting Vancouver and seeking a luxurious staying experience do not waste your money here.

Location, service and condition, all satisfactory. Sutton Place Hotel is right in the heart of downtown Vancouver, with cafes and restaurants an easy walk! I arrived before noon, lucky that front desk reception graciously assigned me to an available room without delay. Seeing prior reviewers' notes on the previously worn condition of Sutton Place Hotel, here's an update. The property was being renovated during my stay this week. My room was beautiful, spotlessly clean and comfortable, facing the main street and quiet, even with traffic. I appreciated the expansive windows, bright natural daylight flooded my room and the lighting is good enough for evening hours, working at the desk, etc. Bed and sofa are comfy, small sofa table is useful for in-room dining and I especially liked the electric kettle, cups and saucers for making a cuppa. Bathroom lighting is motion-sensored, a great idea for ease and safety. The hotel hallways and ground floor areas around the Lobby were being painted and updated, with work crews taping off areas to safeguard guests and allow foot traffic through. I never noticed any renovation noise, perhaps because I was not in the hotel during daytime hours. Everything felt relaxed and luxurious, including the rain shower/handheld wand, plush towels, hotel-provided toiletries, loofah sponge, robes and slippers. YAY to the brightly lit bathroom and make-up mirror!! That said, I'd prefer dispensers vs. tiny plastic bottles to reduce environmental impact. Unfortunately the Boulevard Restaurant was closed for renovation. Room service was tasty, if not timely. Dinner entree portion was small. So glad I ordered a salad too, otherwise, I'd have been still hungry. That salad had a , fresh lemon vinaigrette, yummy. Breakfast was just OK: 6 small roasted tomatoes flavorful and warm; multigrain toast much like supermarket bread out of a plastic bag, a disappointment; carafe of coffee was fine, but I missed seeing the 'notes' section of the QR code system for in-room dining! The room service attendant advised me of the 'notes' option to ask for soy/almond/non-dairy milk, but I never saw it. More's the pity, breakfast arrived later than my 6:30a.m. request. I have to get to work, so there was no time to enjoy it. I scarfed down what I could, thankful to dine solo and forgo table manners in a pinch! That carafe of coffee mostly went to waste, a shame - no 'wake up, ramp up for the day ahead' coffee time. Of course, there's nothing the room service attendant could do, but bring the tray whenever the kitchen had it ready. In retrospect, better if I'd used the in-room coffee machine with the tiny pods of ground coffee. Lastly, I dislike the QR code menu system, but unlike many, I do not live my life on a cellphone. Note, there is no option to charge the in-room dining to your room stay. Business travelers be aware, you will have a separate receipt for each meal. In room dining order system requires payment (including tip, if you are adding that on a credit card instead of cash to the attendant) BEFORE your order is sent to the kitchen.

DONT go there is not worth your money!! I arrived for the night because I am taken a cruse in Vancouver. When I went to the room a bathrobe was missing, I asked for one an took 48 minutes to bring me one. I went to the pool to relax. Unfortunately a baby vomit inside the pool, I reported it to the spa because this is a health issue so they can take care of closing the pool. Nobody came and people kept jumping in the pool. I reported it to the front desk and they were so rude. The lady in the front desk told me that the spa was a separate business than the hotel. I went to my room and try to watch TV, but there wasn't a remote control in the room and I called for one. They never brought it. I felt to sleep. Next morning I asked for the remote and they finally brought it. I asked to speak with the manager and he was very dismissive. DONT go there is not worth your money!!

We've stayed here two times recently and the hotel itself is nice and in a really convenient area of Vancouver. The beds are comfy and the rooms are clean. Staff are really friendly and accommodating. The ONLY thing I wish were different is that both times we checked in the front desk staff said our room number audibly out loud, which can be very unsafe for single travelers or for female travelers, so I wish they were more discreet about room numbers when checking in guests.

We are staying here for our honeymoon and the experience so far has been very pleasant. We have a spacious room, everything is nice and clean and organized, room service is excellent, there is parking (for additional charge), walk-in shower and toiletries are great, very comfy sofas and bed. I could not have asked for more. Thank you . No, this is not a promotional review. Yes, I am a paying customer.

This I my go to hotel when traveling to Vancouver. Great downtown location close great restaurants. The staff is friendly, professional and accommodating. I travel regularly and at the top of my list when it comes hotels is cleanliness. I need a clean bathroom with no trace of previous guests - blech. The Sutton is spotless. They also have a well appointed gym, pool and spa. Need a nightcap? The restaurant bar is great (they make a mean Old Fashion) or you can try the wine store next door. One final note - I hate waiting for an elevator and it seems more often than not that it takes forever when you're any upper floors. Maybe it's a fluke or maybe the Sutton has figured out the art of elevator timing but the wait is never long.

I went to Vancouver for a writers' conference in March, and as usual, I stayed with my friend Liz L., who is on the same circuit and also much more on top of things than I am at all times. She booked us at Sutton Place because it was the same price or cheaper than the conference hotel, the Hyatt Regency just a short walk away, and it looked considerably nicer. I let time go by and then got the name of the hotel like right before flying out from Los Angeles. As it turned out, I was very pleased with her selection. Sutton Place was clean and attractive, and the location was good. I enjoyed that the Japadog cart was parked right in front of the hotel when I got there in need of a quick solo lunch. Our room was nice, with two comfortable queen beds and a decent bathroom. That's all I really ask when I'm traveling for work. I don't remember much else about it, which is probably a good thing. I'd recommend Sutton Place if you're looking for an easy, pleasant place to stay in Vancouver. I'm sure the Hyatt Regency would've been fine, too, but I was happy we stayed here instead.

We had an amazing stay here at the Sutton Place. Caser (I hope I got his name right, from front desk) was extremely nice and helped us check in. All the staff here was so friendly, the room we stayed in were one of the newer renovated ones which was very comfortable and very nice. The location is great, definitely will come back again and stay!

From the minute we stepped out of our taxi to the very last goodbye, this hotel treated my family and I with such great hospitality. We were here from June 30-July 4th. Located about 30 minutes from the airport (about a $31.00 taxi ride), we were pleased with our stay here. The bellman and front drive guys were polite and always helped us hail a taxi. We didn't bother renting a car for various reasons but just an FYI, hotel charges $45.00 per night to park your vehicle. Jen at the front desk was such a sweetheart. She went above and beyond to accommodate us as much as possible since we kinda hoped for our two rooms to be close by. She was able to get them across from each other. She explained the WiFi service to us as well as gave suggestions around the hotel. Both our standard rooms were spacious and clean. Cleanliness plays a very important role and this hotel met expectations. You do get a coffee/tea maker in your room. Robson St is literally a street over and that's were all the restaurants, bars and shops are located. You also got a IGA market close by. Everything is pretty much within walking distance. Hotel to Canada Place was about a 10 minute walk, Gastown Steam Clock was a 15 minute walk and Granville Island was about a 30 minute bus ride. It can get intimidating trying to figure out where to stay on your vacation, if you come across a good deal, don't hesitate to book.

I try to write realistic reviews with both positive and negative comments but I have nothing negative to say. This is truly a five star hotel. The room was your normal hotel room but clean and comfortable. The bed - oh those sheets, best sleep ever! The staff was very friendly, polite and professional. The location is perfect for anything downtown. Loved it, will stay again and highly recommend.

My family and I stayed here for 3 nights and we loooved it. This is our very first trip to Vancouver, Canada and I wasn't disappointed that I picked this hotel. It is situated in the heart of the city. It is therefore, walking distance to everything (well, almost everything). It is close to Canada place. We walked to English Bay to see the fireworks, very near Robson street which is very popular for its retail shops, restaurants and souvenir shops. We also walked to the free shuttle bus for Capilano bridge and Grouse mountain. The staff was warm and ready to help and answer your questions. The hotel also has discount vouchers, just ask at the desk. The hotel itself was clean and bed and pillows were comfortable. You will enjoy your stay here.

I have stayed at the Sutton Place hotel numerous times over the last six years. My previous experiences were fantastic but I'm sad to say that this time was not at all a positive experience. The rudeness of the front desk staff was actually the least of our issues. The absence of cleaning staff due to Covid was noted ahead of time however when wanting to extend our stay we were told we couldn't even move into a new clean room after spending 4 nights in the same uncleaned room. Here's the thing, I DO mean UNCLEANED: when checking out I was searching for a hair tie under the nightstand and came across a condom wrapper presumably from the previous guest. Just disgusting. That definitely doesn't meet anyone's cleaning standards especially during Covid. When requesting towels and face cloths the front desk were reluctant to send extra up even though there were two of us staying there and go through many towels as we like our baths and face cloths to remove our make up. The front desk decided to have us check out and then check in instead of extending our stay (even though we would be in the same dirty room) and demanded another security deposit despite the first one still being held on our cc. When my gf inquired why there would be another security deposit taken for the same room the front desk attendant said she was abusive and he would now not grant our extension. When she asked to speak to a manager he replied he was one and that no one else was available. We retuned to our room to pack our things and then called down for a luggage cart and we were told that none were available. After lugging our numerous bags and our pets down, we saw the luggage carts in the lobby. Whether or not they were "unavailable" due to Covid was never said but in either case it followed the staffs previous theme of being wholly unhelpful. Unbeknownst to the Sutton Place, there actually is a way to follow Covid protocols and still give quality service. I hope they can re-examine their employees behaviour and nip the attitude in the bud because it's not a good look. The city has a lot of availabilities for hotels and many hotels have excellent rates so I can't see myself returning to the Sutton place when there are other hotels (pac rim, pan pacific, etc) that still understand the importance of giving an exceptional guest experience.

Beware USD / CAD Conversion rate. Hotel will try to get you to use a worse than market conversion rate for your stay.

This hotel is centrally-located in downtown Vancouver. It's about a 5-10 minute walk from Vancouver City Center station (Skytrain), across the street from Lululemon on Robson and Burrard, lots of shops, food carts/trucks and restaurants within walking distance. It's about a 15-minute walk to the Convention Center. It's a block away from the free shuttle stop to Capilano. The rooms are nice and spacious. The room we got had a nice view of my favorite store: Lululemon. Toiletries include shampoo, conditioner, body wash, hand soap and lotion. I heard sirens (cops or ambulance) a few times at night but I'm a heavy sleeper so, as soon as I fall asleep, I'm out. I can see how this could be a problem for light sleepers though. There's free wifi at the lobby. If you want internet access in your room, there is a fee. The gym and pool were quite impressive. There's a restaurant and sundries. The service was good.

You want posh and elegant on a trip to Vancouver? Then the Sutton Place Hotel provides the ideal response in many ways. The central downtown location on Burrard Street is perfect for anyone who wants to stroll along Robson Street for shopping or down a few blocks to the funkier Granville Street area. Hell, even the Japa Dog stand is on the corner. Terimayo dog, onegai shimasu. We had no complaints about our King-size room at the end of the hallway on the 16th floor. It was beautifully appointed with a large bathroom and cable TV. My photos will show you the spectacular view we were able to enjoy from room 1626. The service is what you would expect from such a stylish hotel - impeccable from the front desk to the guys who bring the cars. It's predictably pricey, although Jamie W. and I were able to take advantage of a 48-hour special that gave us a daily rate of $189 (or $220 including taxes). So did I have any complaints about the hotel itself? Well, I need to kvetch about the nickel-and-diming of extra services like WiFi access that costs $15 per day and the $30 overnight charge for parking. It just felt a bit petty for such an established, old-school hotel to add onto a bill paid by people who are probably stretching their budgets by staying there in the first place. That be me. Regardless, if you are in a splurgey mood for an extended weekend up north, this should definitely be a top consideration for you.

Overall not a bad experience. Staying in downtown Vancouver, you have many options. This place is pretty centrally located on Burrard street and about a 1/2 block from Robson street. Easily within walking distance of many cool things in the downtown area, translink buses and trains. The best location tip is that the Japadog stand sets up shop just down the street from here! yeah! At $170 a night I felt like it wasn't outrageous considering the location. The interior is pretty standard, nothing too exceptional. Rooms are kind of on the small side. Wifi is not free and is on the pricey side. From what I recal something like $20 for 24 hours. They even charge to use the business center computers which I thought was a little lame. They do have a tiny work out facility attached to the Vida Spa and a pool on the Mezzanine floor. I felt that service was very friendly and helpful. The concierge was able to help us with tips on getting to places around town and giving us free downtown maps. Seeing as Vancouver is the 'Hollywood' of Canada, I guess I shouldn't have been suprised to see Steven Segal walking around the lobby!

I have reviewed the Sutton Place favourably in the past but my recent stay during March 2020 as COVID-19 ramped up warrants another post for this great hotel. After the WHO declared a pandemic on March 11/20 it was startling how fast business closures, freelance work shutdowns, people returning home, social distancing and self-isolation became the new norm. I was in the hotel for a week after the pandemic was declared. With all things changing at lightening speed the hotel adjusted accordingly at every new turn. All Film and TV shows shut down in a single day and a huge number of guests left the hotel quickly. New guests were not coming. The restaurant, bar and tuck shop closed down when Vancouver announced all restaurants needed to close. Amenities like the pool and gym closed as the same happened with public pools and gyms. Occupancy dropped to as low as 10 - 15% and it was eerie not to see people in the hotel anymore. Still the staff did everything possible to service remaining guests. As we checked out of the hotel we were given water and wished well by several staff. Mail that came after we left was sent to us. And the hotel called to ask if some items we had decided to part with were meant to be left or if we had forgotten them. The Sutton Place has an amazing staff. Sadly, the hotel is likely to close along with so many other hotels during the COVID-19 pandemic. I hope the Sutton Place survives and opens again. It is a home away from home like no other I have stayed at. I will be sure to support them again and again.

Its Friday night 9ish and i need a suite to entertain some out of town guests -very last min. Called to find out what was available and was told absolutely nothing. The good- Checked online and found a suite with separate bedroom , king sized bed for $199. (so much for being booked up completely!) Checked in with ease - staff was friendly enough and check in was prompt. Suite was HUGE clean and very impressive. The bad- Internet was Nonworking (or so i thought ) until i found out it was an additional 14.95!! I really think its in poor taste to not have complimentary internet . The morning paper which was offered for free never came The mini bar wasn't anything to write home about and when i went to indulge in the Toblerone it was completely melted (not needing it for a fondue i passed) oh and only one of our guests showed up - but he was so drunk that he proceeded to get naked and try to have a 3 way with me and my gf. to which we promptly asked him to leave (with clothes on )

The Sutton Place is a wonderful hotel in a prime location in downtown Vancouver. Our room was in a stunningly beautiful English garden theme decor with one of the best beds I've ever slept in, lovely marble bathroom tile and a stunning view of downtown. From the front desk, to the doormen, to the parking attendants, to the concierge, to the servers in the restaurant we had nothing but impeccable, professional, proper service. Valet is always there, even promptly when we got back from a concert at 1 am. The rooms are clean and kept well during the stay. I didn't get to investigate the spa or fitness center, but I plan on doing that on my next stay. Parking is a separate charge. However, that is the standard way of how hotels manage parking in Vancouver. It should be free for guests of the hotel. We had breakfast in the restaurant and ordered room service for dinner one evening. The food was fantastic both times. The location is great as the Sutton is less than a block away from Robson, the best street IMO for shopping in Vancouver. There's a 3 story movie theatre at an adjacent corner. A few restaurants across the street that looked intriguing but we didn't try them out. Some parts of the hallways show wear. Wifi isn't free.

This is a gorgeous hotel, the rooms are nice and clean. The beds are amazing. Like sleeping on a cloud. The views are fantastic. The front desk told us a great place to go out at night and was spot on. But the hotel has no free wifi. Maybe things are different in this country, but what decent place of hospitality leaves out a basic feature like internet? Or charges $20 per day. These rooms are not inexpensive. I shouldn't be Nickel and Dimed or forced out to a coffee shop to use the internet. Connectivity is a basic need of travelers. Meet your consumer needs.

I enjoyed my time at the Sutton Place Hotel. I found the rooms clean and well appointed. Lobby bar has a bit of a nostalgic feel with its wood paneled walls and candle lit tables. I found all my interactions with the staff to be efficient but not terribly friendly.

Love love love! Navid is always so wonderful with making sure our stay is fabulous and extremely comfortable. This hotels attention to detail is unbeatable.

My husband and I spent 2 nights here before a cruise out of Vancouver. Gorgeous hotel with a prime location in Downtown Vancouver. Its within walking distance to most sights - which worked out great for my husband and I since we didn't have a car our first leg of our trip. Unfortunately, during our stay, they had an issue with the A.C. units in some of the rooms. Our 1st night there was miserably hot for us (we like it cold at night). I said something to the front Desk the next morning, and they upgraded us to a suite to accommodate. That room was still pretty warm too, but not as bad as the previous room, and we cracked the windows open in the living area (its too noisy outside to open in bedroom -which is why we didnt the 1st night) so we were able to get a good night's sleep our 2nd night in preparation of the cruise. We were very grateful for that new room! All in all - the beds were comfortable, rooms were clean, and the staff was friendly. You do get charged for WiFi though per day. I think it was about $14 CAD. I'd stay here again next time I'm in Vancouver, and recommend it to others. :)

Pro: 1. Location location location. It's in downtown Vancouver, walking distance to all the shopping malls, food, water front, everything. 2. Great service. 24 hour front door and valet service. 3. There's a grocery store right across street. Con: 1. $48 per night parking, no matter self parking or valet parking. This is ridiculous! 2. Don't provide water, no water fountain. The per night stay is not bad, but they are trying to make money out of other things, like $6/bottle water. Wish they were more environmental friendly and just have a water fountain somew 3. Old interiors and not sure how long the mattress has been around, there's no support what so ever. Got headache from sleeping on the bed first night. 4. Loud central air conditioning machine. I'm usually not a light sleeper. But I got woke up constantly by the AC. 5. Not sure about the shampoo and body lotion bread they provide, so was skeptical to use them. And they provided plastic one time shower cap which was a little strange and not environmental friendly.

When I planned to go to Canada I was not sure where to stay!! Which was the hardest decision to make because for me hotel is very important! I was going for my friends wedding! And her reception was going to be there so I decided to make it Easy for me and stay in this hotel! That was the best decision I could ever made!!! It was the most amazing experience ever!!! The customer service is so amazing! They make feel so welcome and feels liek home! As soon as we got there they assisted us with our luggage our check in was till 3pm and it was 10am so they even gave ya a key for a change room and we were able to leave all our luggage in a storage room with the valet parking! We came back and they took our luggge to our room and omg the room was so comfy!!! It was perfect!!! Perfect view to the city!!! ill love to come back and stay here again!

This is an older hotel but VERY well-managed. It has an impressive lobby. Elegant and attentive doormen...efficient counter staff...a very helpful and friendly concierge staff...comfy furniture to wait on for your party...lots of highly shined brass...cheery and brightly lit. Highly professional staff. Service everywhere we went in this hotel was top notch. Hallways are spic and span (other than the occasional room service tray). Rooms were clean, with all the standard amenities - shampoo, soap, hairdryer, lighted makeup mirror- but also shower cap, shoeshine cloth, mending kit, all you would likely ever need. Fluffy white bath towels. A good layout to the room. Comfortable, clean bed. Excellent housekeeping staff; room was made up well with extra supplies where they noticed we had used them. Everything was clean yet you rarely saw them. Halls were super quiet, allowing a good night's rest. Upon our departure, we asked the concierge if he might help get us a cab to the airport, and this he accomplished in probably under one minute. Excellent cabbie, too. If I had to be picky (because there is certainly very little to complain about here) these are the only nits: We were given the usual wi-fi login info upon check-in. But the login page warns of a ~$15/day user fee. I couldn't believe a hotel like this didn't provide free wi-fi. Desk said to disregard that; there would be no fee. So why tell your customers there is? Restaurant dinner choices at the Boulevard Kitchen & Oyster Bar were a bit more than we felt like spending ($67 steaks) especially since weren't super hungry. Really were just hoping for some comfort food (perhaps a hearty vegetable soup) after our long trip to Vancouver. Air in the hotel room seemed very dry and might benefit from some duct cleaning (room 623)

Its been a go to hotel whenever I come to Vancouver however that said, I haven't stayed here in many years. The hotel really hasn't changed although I had read about the updated rooms which I requested at checkin. I was told its an additional charge of $40/night although my colleague was offered the same room type on a lower floor at no charge - not sure the justification given it was the only room available to me at check in anyway. Makes zero sense. The location is prime - ideally situated along the shopping and restaurant districts and very close walking distance to key waterfront centers. My upgraded room was nice, not great. The TV's are still smart, yet dumb. Most hotels allow me to log in to my Netflix with ease - or even airplay content from my Mac. Not here as its still on that dumbed down hotel TV system that you find at many hotels around the world. They have a fine dining restaurant and convenience store in the lobby and the staff try to be as helpful as possible. I do have an issue with security - nobody ever watches the front door and who is walking in and you can access most of the floors from the elevator with zero security checks or key access requirements. Considering the locks on the doors are jinky, this is an issue to me. I was finally able to find my safe located in the very back of the closet. They don't offer daily housekeeping unless you request a day in advance which is ridiculous at this point in the pandemic. Seems like an easy way for them to save on operating costs.

A charming historic hotel with spacious clean room and bathroom. The rooms did not have enough lighting wven though here were 3 lamps, only 1 worked. Our room had a ciry view, so it was nice going to bed with the shades open to thw twinkling lights of the skyscrapers. Our room had a LG flat screen, but tv kept going off due to not having signal. Tub was grity...felt a squeemish taking a shower. Conveniently located in downtown/financial area. Location was nice and near Robson (mid to highend shopping district). A block away from the Fairmont Vancouver. Hotel peovides umbrellas for your use, even in early July they came in handy! Bith morning and afternoon concierge were nice and recommended good eats in the area as well as surrounding vicinity. I'd give the hotel 4 stars if the tub floor wasn't so dirty.