Ax Y.Z
Google
I’d avoid visiting SVRN Chicago at all costs.
My partner and I walked in casually, interested in some jackets, and respectfully asked if we could try them on. The staff gave us the go-ahead—but in the middle of trying things on, a security guard abruptly approached us and told us to leave. No explanation. No context. We were behaving like any normal customers—quietly browsing, trying on clothes, and chatting amongst ourselves. We didn’t damage anything, weren’t disruptive, and were, in fact, the only customers in the store at the time.
When we asked why, the guard vaguely said he was just “following instructions.” A few moments later, he backtracked and said it was a “miscommunication” and that “everything’s good.” No sincere apologies. No one showed any concern or accountability. Just a cold, indifferent response like nothing had happened.
I’ve visited designer stores all over the world, many of which I’ve purchased from. Never—not once—have I been treated with such unprovoked hostility or disrespect. Being asked to leave mid-try-on with no justification is not just bad service—it’s humiliating.
This was our first visit, and it’ll absolutely be the last unless SVRN learns how to treat people with basic decency. A store that carries luxury brands should know better.
