Lauren Manguso
Google
I am very sad to have to write this review and Sweet Dee's was our go-to bakery for custom orders for years and I really enjoyed using them for desserts for our parties.
On June 30th, 2025 I placed a custom order for a two tier cake for my baby shower. I had a few email correspondence with the woman who takes the custom orders, Lynda-- after I sent my inspiration pictures she left me voicemail asking that I correspond with her via phone so we could discuss some things. We discussed a cake to feed about 30 people (expected guest list was about 27 people) and to make a naked style cake with boho theme (we discussed adding the boho rainbow decoration, fresh flowers and some dried decorative grass to tie it all together). She confirmed my order over the phone and took my payment, then confirmed pickup would be the day of the shower (August 9th) at 1100.
Fast forward to the day of the shower, my mom shows up to pick up the cake, and they say they don't have a cake for us. The woman she spoke with was incredibly rude to her and when asked to double check she basically told my mom I never responded to her and the order was never placed. When the message was relayed to me, I quickly got on the phone and let them know everything was done through phone call as that was what I was asked to do. I had $296 taken from my account on 6/30/25 for this custom order and confirmation of the date of pickup and time.
I too was met with quite a bit of attitude saying that I should have received a confirmation email if that was the case. I let her know I was unaware of this as I had not received one in the past when I ordered custom cakes from them and that regardless, the money was taken from my account on that day, the cake should have been made.
She said they could still make a cake for the event but would not be able to provide the flavors I wanted. I was very disappointed because I was quite set on what flavors I wanted for this cake, but conceited that I didn't have any other option, so I agreed.
They did offer to deliver the cake by hand for the trouble, but sadly when it arrived it was nothing like what I would have expected for the price I paid. The cake was significantly smaller than what I ordered and ended up not being able to accommodate the 27 people I had planned for-- I know this was not the right size as I mentioned earlier, I ordered the same size cake/same price cake for my other baby shower and my son's birthday and they were definitely larger cakes. The cake leaned to one side and the flowers arrive totally wilted. The decorations were nothing like what I wanted (although that is to be expected since they didn't have my order apparently) and it was such a disappointment because this cake was supposed to be the centerpiece for my decorations in the kitchen. :(
Sadly, even the taste and texture was very off in comparison to other cakes we have ordered in the past. The buttercream had split and was grainy in the center of the bottom layer and the cakes were very dense and had no flavor to them at all. It was honestly embarrassing to serve to my guests and most people left their piece half eaten and opted for the store bought cupcakes we had as a backup.
To add to the insult, when the cake was delivered, they gave us an envelope with a 30% off our next purchase--as if we will be ever purchasing from them again after this. I felt that a refund for part of the price we paid would have been more fair considering the cake was not what we ordered, terrible flavor and texture and arrive lopsided with wilted flowers.
I have attached a picture of the cake they made for my son's baby shower (Harry Potter) a few years earlier and his first birthday cake (Mickey Mouse) for reference as we paid the same amount of money for all of the cakes so this was the quality and size I was expecting.
So disappointed on how bad we were burned this time around and will unfortunately be finding a new bakery for our custom orders each year.