Miguel R.
Yelp
This review is hard to write, as I have praised and love the goodies from Sweet Lady Jane for years. For instance, I recently had their Triple Berry Slice cake slice and it was such a delightful treat. The frosting was tart and sweet, and had this lovely taste of summer that tasted like the sweet brightness of lemons. To be clear, I tasted some zest and citrusy notes, not sure if the cake actually had lemon. My taste buds may have known pleasure from near and far, but they are not so develop that they can be trusted as a microscope for reliable deep analysis. I just know that the cake was so pleasent I would describe it, as more than delicious, I would describe as a treat that will delight profoundly. And, I of course, don't describe all cakes like this. So yes, I love Sweet Lady Jane and it's brand. That is why I am disappointed that this location's manager, provided me customer service that truly left me sour and with "a bad taste in my mouth."
It was a colleague's birthday, and she is a great one--- pleasant, fun to be around with, kind, wise, and up-lifting. I wanted to score her day with a note of greatness. She wanted Red Velvet- the Southern tradition has worn itself for me- but for her, it was her birthday wish, so I had to comply, and I did happily. I noticed, when I was ordering via Uber eats that the Berry Slice was BOGO. I ordered one, too get the other, and showed my boss so he knew that a coming slice was a choice that he had to accept because the second slice was on Sweet Lady Jane. I ordered the slice and the cupcake and much to my frustration only one slice of cake came.
I called the location, and spoke to a staff member. He explained to come and he would be the slice. Ok, so I had to go and pick up the slice. I did not demand retribution from their side. I did not express frurstation, I would go and pick up my slice because it was owed to me. I ordered that slice because it was two-for-one, and I had plans for the two. I went to Sweet Lady Jane and had to drive into LA downtown traffic. I ordered via Uber Eats to save time, and avoid, traffic- LA traiffc- and now I was enduring both. Still, I went. When I was on the surface streets of Downtown LA, I had to stop short cause a car needed to turn right and he needed to occupy my place in the lane line. Cool. Great. I stopped short and my cars belongs went forward, my airpod case opened and one of my airpods came out. Ugh. Would I find it later? Then I parked in a loading zone. I ran into the shoppe and was going to pick up a slice, and a cupcake. I thought that both the slice and the cupcake were BOGO. Only the cake was BOGO, not the cupcake.
The staff member told me that he needed to see the Uber offer. Did he not have access to their own offers? Did he not have knowledge? I left my car in the Loading Zone I parked in. I ran. I had to cross an LA downtwon street. I got the phone. Ran back to the shoppe. Showed the staff owner the phone. I was right. I was owed a slice. That is where he informed that I was wrong, I was not owed, technically, the cupcake, but based on all I did to help solve their error I thought I could get a cupcake. Remember, I ordered Ubea Eats, they had a BOGO deal, that the staff member didnt know about, I drove during the day, faced traffic, parked in an area with scarce parking spots, and crossed a busy street twice, and still my good faith request was denied. I did not ask them to cater the desserts for a backyard wedding of only 20.
I do consider my request for a cupcake as a fair request. The staff member said that I could only get the slice. Can I talk to the manager I said? He introduced himself as the manager and shook my hand. I felt like he was trying to live a TIktok video or meme--- like I asked for the manager and in a funny or magic reveal moment he glowed as the manager communicating that his word was might and law. I was not left in awe. I asked for his supervisor's email. He gave it to me. As he was packing the cheesecake he offered me a cupcake from the BOGO menu. No thanky, our earlier interaction "left a bad taste in the mouth." And I may be wrong, for wanting a cupcake, but I did support the solutioj a lot from my inside. And I do think that my request was fair. So maybe I am wrong, or maybe the manager just did not want me to have my cake and eat it too.
