Juliet N.
Yelp
I really wanted to like this place because yelp had great reviews but after my experience I cannot give them anything more than a 1 star. I didn't even taste the food to review it, thats the worst part.
So about a month ago I go in on a Sunday wanting to get a box of desserts to take to a work event the next day. The service in store was good. The employee was nice and patient while I decided which items I wanted for a box of dozen. I had also gotten one tart on the side for myself which was placed in a box on its own. When I got home that night, I opened the single tart box to have it with tea only to find a bug on it. After taking pictures for proof I immediately threw away that Tart away. Then I felt disgusted and threw the rest of the desserts away. Let me just say, I'm not one to pay $120+ on desserts but the reviews were really good and I wanted to impress, but I was happier with the box of donuts I ended up taking to the event.
I tried calling the bakery few days in a row to talk to the manager but no one would answer. I live up in Santa Clarita, and work a lot, I could not drive down to Studio City on a whim to speak to a manager.
Finally I got someone on the phone two weeks later and I asked to speak to the manager about what happened, they said I have to speak to the owner. Owner ended up calling me, and stated that "who knows maybe while the employee took the tart out and until it got to the box maybe the bug fell on the tart then". She asked me if I saw how deep the bug was in the tart, was it on top or deep inside. Ummm it's not my duty to dig and see how deep the little shit was in there. I saw it, felt disgusted that I paid $7 for a tart that had a bug and threw it away. She kept saying in three years this has never happened. Well I'm sorry but it happened to me. I don't like writing bad reviews, but the Owner asked me to send pictures, which I texted her, and it has been at least two weeks since then I have yet to hear back from her. It's frustrating after spending that much money I dont even get to enjoy the desserts and when I reached out I get no response. Forget getting a refund I dont want to be a Karen, I didn't even get an apology, nor any sympathy.
I have worked in a family owned bakery myself and I understand her position, but to be so insincere and not even respond back?
I'm hoping there is some resolution and that my incident is an isolated incident but I don't think I will ever go back here and I will share my experience with anyone who even thinks of going there.