Maija Hitt
Google
I visited the State Fair on Thursday 08/28/2025. At approximately 9:30 PM I visited the booth located at the West side of Underwood St. between Murphy & Lee Avenues. I am deeply disappointed in the treatment I received from the staff.
I am disabled and use a scooter. I requested a cup. I stated I’m disabled and have a disability accommodations request. I requested that they put the cup together like they usually do and then dump it into a bucket w a lid. I was told “absolutely not”, that I would need to buy a bucket. When I asked why, they stated “because of inventory purposes”. I then asked if they could put the cookies piled on top into a separate cup, again they said no and cited “because of inventory”. I asked if I paid for a bucket, then what would happen to all of those extra cookies that they pile on top? They told me all they could do is fill the bucket til the lid closed and that’s all I would get. At this point, the employee was displaying annoyance and irritation with me via their sharp tone, short words, and facial expressions. People behind me in line were getting annoyed. I started to feel embarrassed, frustrated, and dehumanized. I said fine, I’ll do the bucket. So I paid $24.77 for a bucket that they hastily filled part way, slapped the lid on, and shoved at me. They were reluctant to reach down over the counter to hand me things or take my card when I couldn’t reach them. They were making annoyed sighing and scoffing sounds. They were rushing me and speaking to me in a clipped and harsh tone.
This entire experience was *incredibly* frustrating, disappointing, and disheartening. Please train those who work your booths to better serve disabled individuals. And please re-think your policies regarding providing accommodations to disabled folks. Expecting us to pay the same price for much less than others get, simply because we can’t physically handle the poorly packaged overflow of product, is a very discriminatory business practice.