Rob H
Google
Nice store, unfortunately they habe a much more flexible return/refund policy on their Amazon store for those who are frequently in their store, versus the hardline "exchange only" return policy (even at christmas) for local people who actually shop their store amd spend money for local small business.
Id say next time I'll just buy off of Amazon through their store to get better treatment, but there WON'T be a next time.
They have lost my business permanently. Some may call this petty, but I am a principle based person who has been involved in customer acquisition costs, and I just feel that if you can offer strangers full refunds on Amazon, then you should do the same for your regular customers.
It's a shame more and more business owners are willing to step over a dollar to grab that nickle, but I suppose that's what selling worldwide does to your ego.