Lawrence G.
Yelp
My wife and I made a trip to Windsor over the weekend to babysit our grandkids while their parents attended a work event. While there, we all went out to dinner at Sweet T's to celebrate my upcoming birthday (which is today, 12/10).
My wife made reservations prior to going to Windsor and indicated that we would be celebrating a birthday. When we arrived for our reservation, I was greeted with a warm "Happy Birthday" before being escorted to our table. After being seated, we were greeted by our server, Joslyn, who also wished me a "Happy Birthday" and took our orders.
We ordered three strawberry lemonades, one honey ginger spritz, and one STS Pilsner beer. For our entrees, we had two kid's burgers with cheddar cheese, one kid's ribs, one apple salad, and one fried catfish plate. We all enjoyed our dinner, and there were no complaints about the food.
Despite the "Happy Birthday" wishes, it was disappointing that they didn't comp a simple dessert for the celebration. The disappointment was compounded after spending $147.37 (plus tip/totaled: $167.37) on the meal, and a $12 dessert seemed too much for the business to absorb as a gesture of customer goodwill. Frankly, we nearly wrote off this place after our last visit in August due to a 4% Kitchen Fee added to supplement kitchen staff wages; however, we gave it another chance. That was the last time! One would expect them to value loyal customers, particularly after bouncing back from the fires, rather than passing on the cost of paying their workers to the customers, which is the management's obligation.
Although we have no complaints about Joslyn, who probably adhered to policy, it's disappointing that the management/owners do not demonstrate greater appreciation for the patrons who sustain their business. We have patronized this establishment since its 2019 reopening at the new Windsor location, yet we have decided not to return.
The food here is definitely good, but it comes with a hefty price tag. This probably isn't the best spot if you're celebrating something special. Oh, and be prepared to feel like you're pitching in on their payroll costs!