Natalee Chan
Google
UPDATE: I have given them another shot, and I'm pleased to report that their portion sizes are back to the way they used to be. I ordered my usual salmon BYOB, and I was happy to see that they loaded the bowl. However, I would still give it 4 stars because their new base option, the sushi rice, is consistently clumped together. They probably used too much water while cooking the rice. I wish they prepared it in a better way as the taste is good.
I also wish that they still had the smaller bowl option. Now, they seem to only sell the large bowl, and it's a bit too much food for me. Overall, I'm happy to see that things are improving at Sweetfin. They are still my go-to place for poke :)
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I have been a fan and frequent customer of this restaurant for many years since its opening. The food and service was great initially but recently I have encountered some problems. First off, in one order of seared albacore and salmon mix, the seared albacore tasted very fishy. However, the worker at the time mediated the issue by giving me a larger portion of salmon. I was very grateful for his help.
Today, however, did not go so well. Upon ordering a small bowl, the portion size was so minuscule that I had to ask about it. The workers simply stated that they did everything according to their “manual”. I understand that workers need to follow the rules; however, I have never had a portion this small. Even pictures on other Google reviews show a larger portion size for a small bowl. For instance, virtually all other photos have toppings covering the line under the rim. In the one I received, I could see the rims of my bowl and below up to half an inch. A coworker even told the one making my bowl that they were adding too much crispy onion and so I watched as they added even less into my bowl. After I received the food, the bowl was so dry and had barely any of the sauces (three total) that I had requested. I wish I had remembered to take a photo before I already started eating, but I was very upset to say the least.
I am giving two stars because I loved this restaurant so much before these recent incidents occurred. In the past, I used to eat here at least once a week and the workers would even remember my request to add soy sauce (not on the menu) to my orders. They used to be very considerate so I am very upset at the workers and how this restaurant is today.