DANIELLE SOYKIN
Google
This was my first time at this Sweetfin, and although I had high expectations, I don’t think I’ll be going back. I placed a pickup order to use some rewards I had in my account, and left one that I planned to redeem in-store, explicitly because I figured all the online orders might be annoying for the staff and I wasn’t trying to make their lives difficult - however, I came in today, said I was there to pickup my orders and asked if I could please redeem my remaining reward, and the man at the counter said something like “oh you can only redeem so many in one day, maybe redeem it another day”. I tried to explain how I hadn’t used that reward, and showed him how it was still in my account, but he didn’t seem to trust or understand me. Maybe I should have argued more, since it expired shortly after and that was my only chance to use it, but oh well.
However, with the food I got, I was mostly satisfied - except one of the things I ordered, the crab surimi salad, made me laugh when I pulled it out of the bag. It looks like someone ate it already, but that’s how they gave it to me; you can see it compared to another side salad for reference, and that one, luckily, they actually filled the bowl. I wonder what happened; could they have run out of surimi? Suffice it to say, that was disappointing. Maybe my orders and trying to use rewards was a hassle, so I apologize if it was, but I’m still a customer and I feel like I still deserve better service.