sweetgreen

Clean and quick service. This trip to Chicago I went to this location twice. Both time salads were good and fresh. They're big salads and filled me up but it's almost $20. Quick service and located right off of Michigan Ave.

Streeterville Sweetgreen customers beware! For many years, my family and I have been regular customers of Sweetgreen. Until recently, we’ve never had a single complaint about quality, value or customer service at any location (NYC, DC, Boston, Chicago, Coral Gables…). A couple of months ago, a new store manager took over our local Streeterville location. On three different recent occasions, we have ordered dinner on-line while in transit from O’Hare and received bowls that have not only been missing protein (Steelhead) but have also been noticeably skimpy in terms of contents (see photos). The first time, we said nothing. The second time, when presented with a photo of the bowl we received, the store manager begrudgingly compensated us one of the bowls we purchased for lunch. The third time, when we also provided a photo of the bowl that was missing Steelhead (beside a can of tuna my husband added for his protein), the manager was not only surly but refused to make any concession — despite the fact that her very regular customers had ordered two more bowls for lunch! The Streeterville location has lost our business. We hope our recent experiences there are NOT indicative of the company’s approach to customer service!

I’m a little sad looking at the other reviews because my experience has been pretty great. I’ve been several times to this location since I work in the area. Customer service has stepped up okay! I was checked on several times when waiting for an online pickup. (I was early) My order was made right on time when the app said it would be. My only nitpicking thing because I work in customer service as well would be to remind customers they have to put their own flatware and napkins in their bag. I can see newer customers griping about that. (I say this as the very first time I went to a sweetgreen, the food was good but my experience was NOT great) Another thing I agree with others on is waiting a good minute when you are the only one in line. It’s confusing. This was my FIRST experience at this location a couple months back. Eventually the gentleman was very kind and helped me, but it would’ve been nice to been acknowledged first hand. I could see someone walking out and just going to another place in the area because of this. Keep it up Streeterville! You can turn these reviews around! Don’t let the butthead people rush you or ruin your day, but remember we are people too and just want good service and good food. Just continue to keep the place clean, serve great healthy food, check in with everyone like you did for me and this location will be a okay! 😊😎 (For added clarity, this is a review of going several times, between take out and actually sitting in the establishment for a lunch break)

Do yourself a favor and just walk over to the River North location a few blocks west. Streeterville location has consistently forgotten ingredients like the chicken or served over cooked past its prime ingredients. I get Guacamole Greens a lot and today the avocado was brown all the way through and chips looked like they sprinkled the bottom of the bag into my bowl. For $15 salad it should not be this way. River North location gets it right every time. Maybe they need to train over there.

I work at the hospital so I go to sweetgreen at least once a week (I’m a regular I spend a lot of money there) and have always had a pretty good experience. Today I went for lunch and asked to do my usual build your own salad and I have always gotten kale, arugula, and kale as my base since this location has opened. Today the woman serving me said I couldn’t have 2 greens so I asked if this was a new policy and she said no. So I said ok… I’llI just pay for the extra ingredient like extra veggie, avocado, double meat, etc. and she told me no I can’t. I was like can you split the greens so it’s less volume. I asked for the manager and she said she was the manager so I walked out. I’m sorry but this is ridiculous. I mean I really didn’t care about the greens, but I’m in customer service and this was based on principle. I will not be returning ever again and will tell anyone that has ears what happened.

Hail Mary pass with this Sweetgreen, closing time and only one we could make it to on foot. So, so we did. The pass was caught but SG usually has a habit of fumbling towards the end of the day with ingredients and their ability to assemble to bowls. They fumbled, but they recovered cause SG is just too damn good to mess up.

The quality at this location sucks. Only once was I super satisfied with my order but every time after that I’ve had to ask Uber Eats for a refund because it looks like the people in charge of prepping the bowls don’t give a damn.

Major concerns with hygiene and food preparation. I had chicken instead of Tofu in my order which still is an acceptable mistake but an insect in the greens is not.