Charlotte B.
Yelp
What a dreary little theatre.
First off, the customer service I received was awful.
The day of my event, my printer would not connect the my computer, so I couldn't print my print at home tickets.
I called the city box office customer service to ask if I could transition my tickets to Will call. Instead of the yes, of course, let me get your information I would get from, oh, every other arts organization in the bay area, I got a snippy response from the British woman on the other end of the line. She's basically asking why I don't just use the mobile ticket option. I'm like, that doesn't appear to be an option (trust me, I checked before I called.) She refers me to the first email I received which she claims will have a mobile tickets link (treating me like I'm an idiot the whole time). So I try to find that original email.
While I'm searching for this email she says "You know what, I don't have time for this," then finally asks for my info to have my tickets held at willcall.
At this point I'm pretty pissed, but since she clearly doesn't have time for me I opt not to rake her across the coals in favor of getting my damn tickets taken care of.
I did finally track down the original email and lo and behold there was no mobile tickets option as the customer service rep claimed. Only print tickets. Now if this was sufficient as a mobile ticket option, she could have simply said so. But she didn't. Instead she decided it was in everyone's best interest to treat me like an idiot and just generally start my friend's birthday celebration evening on a sour note.
So fine, my tickets are at willcall and to be fair, the bitter British woman on the phone was the worst part of this experience.
That being said, the will call staff just seem depressed. No greeting, no smiles. My will call tickets looked more like a coat check tag. A little manila tag with my name and seat numbers written on it. It's 2017. Much smaller venues than the Nourse are willing and able to print (or reprint!) professional looking tickets.
Lastly, while the architecture of the Nourse is beautiful, everything about it just kind of has this drab feeling about it. Even the Steinway piano on the stage seemed to have streaks on it, like it hadn't been properly polished.
I honestly think the only reason the Nourse is still standing is due to the fact that they book big name artists and through the patronage of KQED's City Arts & Lectures. This was my first time at the Nourse and hopefully my last.