Linda T.
Yelp
My husband & I were excited to find that they were open on Xmas as we didn't have plans for dinner & thought take-out, from a restaurant we'd been wanting to try, & a movie sounded like a nice way to spend the evening. I used their online order system for pick-up, but received an error message stating it didn't go through. I tried again, received the same error, called the restaurant to ask if it went through, got a "mailbox full" recording.
We were really looking forward to the meal, so my husband drove 20 minutes to place order in person, if needed, & wait for food to be prepared.
When he arrived, the hostess confirmed our order was received, & she'd check on ETA, but she never came back. He continued to wait, & noticed people coming in, being seated, & receiving meal, so he asked a man, who appeared to be handling online orders, if he'd find out where they were with our food.
He waited longer. Then found the host & asked, again. The man went back & brought out our food, finally. It was 2.5 HOURS since I placed order. Normally, we wouldn't wait that long, but being Christmas, we didn't have other good options. My husband told this to host & asked to have the meal comped--they clearly dropped the ball.
He was told the manager needed to okay that. She said "No. You can get a discount next time you come here." My husband also says, "No" & left.
We will NOT make another visit there; we will share our experience with friends--& make recommendations to other quality restaurants that use reliable online order systems & take MUCH better care of customers. The Twin Cities have many others from which to choose.