Avocado A.
Yelp
Extremely Rude Service and Poor Food Quality!!!
I used to order from SeaChuan Kitchen (West Covina) several times in the past, but my experience today was the last straw.
When I called to order, I politely asked about the fat content of certain dishes like 回锅肉 (twice-cooked pork) and cumin lamb. I simply wanted to know if the meat would be mostly lean, and even said it's fine as long as it's within a reasonable range (about 1/3 fat). Instead of answering professionally, the woman on the phone became impatient and dismissive. She told me "you can't choose" and "if you care so much, don't order." Then she abruptly hung up, saying they were closing -- even though I was already placing my order.
This is not the first bad experience:
* Several times the fish was not fresh and had a sour, spoiled smell. When I asked, I was told "酸菜鱼 (pickled fish) is supposed to smell like that."
* Their (grilled fish) was also not fresh, and the bones were still stuck to the flesh.
* Chicken dishes arrived undercooked, with visible blood.
The combination of poor food quality and extremely rude customer service is unacceptable, especially in the U.S. where customers expect respect and basic professionalism. I will not be ordering from here again, and I recommend others think twice before spending money at this restaurant.