Akua W.
Yelp
I absolutely fell in love with this place when I first moved to Pflugerville three years ago. I became a regular, ordering takeout from here a few times a month. The food was usually hot, fresh, and flavorful. The one time there was an issue, they quickly and politely corrected it and made things right. A manager even called me later to apologize. The young man who worked the counter was extremely warm and friendly, and always remembered my name and order from my phone number. On the few occasions I changed my order he noticed and commented on it. When I walked in, he would immediately grab my order and hand it to me. Over the past several months, I have noticed a big difference. The man who works the front desk now is extremely dismissive, rude and unhelpful. He is petty and picks arguments for no reason. He has consistently refused to let me speak with a manager perhaps because he is actually the manager or owner, or just doesn't want my complaint to be heard. The food is now often bland and unseasoned. It sometimes doesn't even taste like the right dish. The food is sometimes so off that I've had to throw whole dishes away. I am not sure what has changed, but they don't seem to care about the quality of the food or customer satisfaction any longer. It is truly a shame because this used to be one of my favorite spots where everyone was so friendly and the food was great. With so much competition and so many restaurants constantly going out of business in this particular shopping center, it would benefit them to get their act together.