Garreth M.
Google
Not sure where to start other than, all of our previous dine-in and take-outs here have been great. Today was a disaster. What I cannot figure out is whether this was a server problem, a kitchen problem or a management problem. Sunday dinner with guest from out of town (4 of us), arriving at 6:15pm. Drinks ordered, which were fabulous (the first STAR), but after that it went downhill fast, sinking like the Titanic. After ordering, it took about 30-40 minutes for the appetizers to show up...and they were cold. Clearly they had been sitting a while, both the 2 orders of Satay chicken and the tempura appetizer. We ordered 3 meals. One was discussed a length about the spiciness, turns out the one that was forgotten in the end. Time ticking, we had another engagement at 7:30 and by 7:10, after sending the appetizers back to be heated, we requested our main dishes to be "to-go". We received a bag with only 2 of the 3 meals as the third was forgotten. Since it took 45 minutes to get the meals, we couldn't stick around any longer to wait for the meal to be entered and cooked and boxed, as our other dishes would get cold. The kicker is once we got home the Pad Thai order was wrong (!) with tofu and not the chicken as ordered. Overall a disaster. I certainly watched many to-go orders fly out the door during our stay, and I wonder if the wrong priority was given to these orders and not the customers actually in the restaurant. As far as a management issue, you cannot have the server work 6, 7 or 8 tables AND be the bartenders and not exepect service to suffer. We make it a point to frequent local restaurants, and this one is, in particular, in our neighborhood, and we have been in many times, as stated before. Today was a HUGE disappointment on many levels. We won't be going back for a while, as we'll need this memory to fade a bit.