Taco Bell

I ordered 4 Catina Chicken tacos only for them to come with cold thrown on cheese. Not melted at all. The cheese was so cold in fact I could feel it through the wrapper… I went inside to have it remade only for another customer to walk in with a similar issue. 10 minutes later they get their order and nothing for. I make my request again only for it to JUST NOW be worked on. After I had to wait on my order to finish in the drive through, then wait 10 minutes and it takes another 10 to make 4 tacos. 2 of which STILL did not have that carina taco quality. My cini twists didn’t even have cinnamon. Overall usually disappointed with this Taco Bell but this takes the cake. I will never waste my hard earned money after I myself had a late busy shift. So I understand frustrations. However it was not busy to promote this type of “quality”. I do not recommend this Taco Bell

This is how my quesadilla came out of the package literally only filling half the bag like whoever made it doesn’t care. Definitely wasn’t cut right. This is happening more and more when we go and they get pissed when we ask to remake the food had I been with him when he got dinner I would’ve taken it back in but this is seriously getting freaking ridiculous. Do better.

It's not a clean place. Had to wait 40 minutes for the order. I understand they are short-handed. I wish customers would keep the tables clean as a courtesy for the next customers. Some high school kids would non stop curse for no reason and no employees at the store would stop them.

Forgot a burrito. Everything has changed in here. The workers didn't look at what my family ordered, 1 burrito was not supposed to have guacamole,but it did. I'm highly allergic to that stuff. Forgot a burrito. The beef was old. You can tell its not served freshly. Lots of greese. Haven't had thus place for awhile. But these people who don't care about serving customers right, need to get fired and have a new crew, having too many bad reviews. So anyone wants taco bell, go somewhere else.not here

My daughter is allergic to meat so she ordered a black bean luxe box from the Taco Bell app. She’s allergic to beef. They sent beef. When she called to have it replaced and delivered they told her she would have to come and get it. Which she couldn’t do, that’s why the first order was delivery.

This is based on app order and drive thur. We waited about 10 mins in line. The app was easy to use. All the food was present in the bag along with the taco sauce we requested. When the drinks were given, it was asked which soda was zero sugar and which one was regular. The worker at the window who had made the drinks said i dont know they both look the same.There were several alterations to the food most of them were correct besides the doritos loco supreme, which was suppose to be minus lettuce and they just didn't put any toppings besides cheese. Also the shell was broken. My biggest compliant was with the 5 layer burrito and the chalupa supreme. Both of the items look like they were just tossed together with the filling coming out of the tortillas, leaking thru the paper and very little meat. Upon opening the 5 layer burrito to put taco sauce on it there was a small flour tortilla in the middle where it looked like they started to make a soft taco realized it was suppose to be the burrito and just thru it inside of the burrito.The taste and temperature of the food was of normal for taco bell food.

I went in yesterday and got a couple items including the new Birthday cake Churros and I was not impressed. It was okay but it seemed old, tasted a little stale, had little filling and did not look like the picture at all. Ya'll need to make sure the food is fresh and presentable. It's not hard.

I started doordashing a week ago and I have made many trips to this Taco Bell. No matter how busy they are they are always so kind and so patient with customers and each other. I also have stopped to grab me and my girls food many times and the food is always hot and delicious! Great job!

How is it that if a customer chooses to spend between $60 and $70 dollars each order, the staff cannot ever get the order complete or correct? It never fails that we are ALWAYS missing 1/4 - 1/3 of our orders, every...single...time! And then the staff is hateful and treats us like its our fault they can't get the orders correct? This has gone beyond being ridiculous and it's absolutely the last time that I will ever give them our business.

Public, this manager was so supportive of a bday party we were throwing for some friends here - so good! Thank you from all of us at truth church!

Worst Taco Bell ever! And it's been that way for the 3-1/2 years I've been living in Bartlesville. Even though they supposedly changed management. You'll get served easy enough if you go through the drive thru but I made the mistake of thinking we could go inside. Our wait was close to an hour! Maybe they're trying to discourage anyone from going inside. If so, it's working! I'll never go inside there again.

The staff was very knowledgeable about allergen information and the food was prepared correctly. I haven't eaten inside this establishment, but frequent their drive through often.

food quality is lousy and price has doubled don't eat there staff ignored me completely took over 1/2 hour to get food and then it was soggy and I had to throw it away sent in a complaint about it 3 times and was completely ignored I seen 3 customers leave after ordering and paying while waiting so long for food while I was there no sauce in bag after requesting them lady at the counter had a speech problem and you couldn't hear her talking which caused peoples food to just sit there.

Taco Bell. Seriously step it up. New crew every week, food quality down, now the value is gone.

Customer service is horrible, place is never clean and the food is sloppy. You can tell they don't care about the customer.

I was in two nights ago ordered the party pack tacos crunchy and I live almost to pawhuska and well I got soft and they where soggy I didn't get my cinnabons now my two crunch wrap supremes

It took 20 minutes to get 6 tacos. 3 of the tacos wasn't right, no sour cream. Dinning area was so dirty and water standing around the condiment area. Employees standing around in the back playing on their phones. People running in and out from behind the counter that wasn't in there uniforms.

Got three tacos. Opened first one and the sour cream was placed on the side of the taco instead of inside. Then the paper wrapped around smearing the sour cream all over. Then I found all the same why. How does anyone do such a poor job. And the tray I was given still had food stuck to it.

Order was wrong. Missing one of the tacos from the combo, onions on the burritos, got nachos with cheese sauce instead of cinnamon twists. I called the location to explain that they messed up again and had to deal with a hostile manager. This is the 7th time they have screwed up the order. I would never recommend this place to anyone. Management is the problem at this location and she should be fired.

Awful attitude, women didn't want to take my card was just standing there with my drinks (they are completely watered down) then decided to take my card then slammed the door (drive thru) the sauce was open and spilled in the bag got all over the food most definitely do not recommend going

Look. You may think you've eaten at better Taco Bell's in your life. I grew up in the 90's, the little Taco Bell dog.. yeah I remember that guy. I remember the first time I walked into a Taco Bell. The inviting staff, the smell of nacho cheese, fresh seasoned meat, Baja blast.. I remember it like it was yesterday... THAT, is exactly how I felt when I stepped through the doors at this very specific Taco Bell location. I was welcomed into the establishment like a seasoned vet returning home from war.. as I approached the counter, there were no high pressure sales tactics used.. when asking if there was still a $5 box I was graced with a very pleasant "Absolutely", from my new found friend, Eric. Eric didn't speak English very well, but that was fine, I understood him perfectly. I ordered one taco, and one large Baja blast. The fire was actually fire, little hot for my taste so I opted for the Diablo sauce simply for the name. Alas, I should not done this for I was sent running for the restroom which to my dismay, fresh out of toilet paper. The lighting in the restroom was fantastic, floor was slightly sticky. After clogging the toilet with paper towels, I returned to my table where my old friend Eric had removed my tasty Baja blast and placed it in the trash can, why he did this, I'll never I know. After informing another employee that someone had thrown my drink away and asking for another, I was asked if I was the reason why there was water now flowing into the lobby and then was promptly escorted out of the establishment. I will be back to this location in the future to further test the plumbing.

Guaranteed not to prepare your order correctly. Unfortunately you're better off just trying elsewhere

Did they really have to close for a remodel when the Mexican pizza was just rereleased? Horrible timing.

Not the first subpar service at this location. If you are looking for good Mexican cuisine there are other great locations in town that will at least give you a more generous serving. Food is good, service is below par.

Just left there after ordering the chicken quesadilla combo in the drive-thru. Got home, opened the bag, no hot sauce like i asked for, no napkins & the quesadilla wasn't even cut up into pieces. Just when you think it couldn't get worse, it does. Great job, Taco Bell staff

Passing through and got the usual food, it was up to Taco Bell standards, broken taco shell and napkins crammed in the sack, but hey, the bag was sealed with a sticker!

Drive thru only... no big deal. Order got messed up and so we tried to knock on the door to get them to fix it because the line was long. We call and they say you have to wait through the line for the order to be fixed. Then once to the window to tell them what they already know. "Please pull forward to a parking spot" 20 min later, right back to square one. Once they came out with the "fixed order" they still missed part of the order and threw our receipt away. So still waiting for proper order. Bartlesville Taco Bell is pathetic. Really decide if you are ok with not getting what you payed for.

I've only gotten food here a couple times in the last few months because every single time we've gotten the wrong food or missing food. The staff is ridiculous and needs to be trained properly since they don't know how to make simple menu items.

I genuinely don't understand how everyone that works at this Taco Bell even got the job. Mediocre food and work. I get that it's Taco Bell but with a menu that's internationally known you'd think it would make it easy to not forget half the order or ask for sauce and just some how forget that the 300th person you've seen that day needs sauce.

Lived in Bartlesville for about two years now and this Taco Bell constantly fucks up orders, the customer service is ass and most importantly that have at most 3 people working. Without a doubt the worst Taco Bell I've been to.

I normally get good meals but my last take out was extremely disappointing. I had them leave of the so called Cheese sauce and paid extra for the shredded 3 cheese option. I had know idea they must have meant 3 strands of cheese. This is ridiculous when being charged extra.

Refused to make my food after submitting an online order. The employees inside the store were very rude.

They never get orders right.they are never friendly.overall crappy place.its not a dirty store but not clean at the same time.if i could give it half a star i would and thats only because they always have what you need

Food is average as expected. The smell of urine in and outside of the restrooms was nauseating!! Floors in kitchen needed sweeping, and tables and area around soda fountain were messy. Staff was just there pulling a paycheck. How does the health department miss this shit in their inspections??? GROSS!

Terrible service and had to repeat ourselves multiple time and the chalupas were all lettuce almost no meat and they were barely halfway full and it tasted old and awful wouldn't recommend might never get Taco Bell again.

I am normally a great advocate for the Taco Bell franchise, but this particular location is ABSOLUTELY HORRID. I kid you not, there was literal urine on the floor when I walked in. I approached the counter and waited for at least 7 minutes before an employee came to take my order. I asked for a chalupa, but apparently they don't sell chalupas, so I settled for a soft taco. When I get my food and bite into my soft taco, THE MEAT WAS UNCOOKED. I WILL NEVER RETURN TO THIS TACO BELL.

I like the nachos and the crunchy tacos and you gotta love the quesadillas but for dessert you have to get the cinnamon twists they are the bomb.

So this place has been going downhill for awhile. The final straw was when i ordered a loaded potato griller and it was all tortilla. I'm not kidding I'll upload a picture of it. But I'm not going back until they step up their game.

This place is a joke, the people the food the store all of it. Never ever will I step foot back in this place. I not only eat here as a customer I have worked here and it is turkey the grosses place I have ever been in. Plus the management is terrible! This one should be shut down for sure.

They forgot my order gave me 10 dollars less of stuff. Me and my bros were waiting in line for 40 minutes the service is rediculsy I got my coin on those things that give you free food and the employee shook it off! Because he didn't want to make my food!

Ahh fuck it. I was gonna write a whole thing. But just don't give them your money. They owe me some chips...is the nicest thing I can say.

Fast service, great food, and free refills. Great place to go with some friends late night or quick meal at good price.

I stay away from this Taco Bell normally, but I have a teenager and they wear you down. We hadn't been here for about a year and half, because it took 40 minutes last time and they wouldn't refund our money to go elsewhere. But the kid wanted tacos and the drive thru line was short, so I figured I'd give it another try. Ordered 3 crispy tacos and a drink. Four cars, 15 minutes. I didn't realize she didn't check the bag. Dropped her off at home and came to work. She calls to tell me she got 1 broken taco and a bag full of sauce.

Worst service ever. Literally 20 minutes in line for a taco. They should close at 11 like everything else in this town

This is the worst taco bell, I live in Bartlesville and went to Taco Bell and gave my order and the two people behind us got their orders before us so I asked what the deal was and where was our order, he went to ask about it and came back and said that was mistake made and hey were doing our order than but two more people got theirs orders and still hadn't got ours he was then giving others free stuff including people already sitting and eating, he offered us nothing. We finally got our order after waiting for 40 minutes. I called this in and not heard anything back from Taco Bell

Takes to long. Staff just talking and taking their time. Stood in line for over 15 minutes. Could have went to the store and went home and cooked a home meal faster than their "fast" food.

It took me 45 minutes to get through the drive through. I would have left, but because of the layout once you're in you can't get out. The wait was absolutely unacceptable, I was told they were shorthanded and that's understandable, but at that point the drive through needs to be closed. Very poor management.

The service is terrible. We waited for 45 minutes multiple times! They don't care about service and they don't give out anything in response to the utterly deplorable service. The food is subpar and not cheap enough me to say, "Well you get what you pay for." Don't ever waste your time here.