Destery A.
Yelp
I would like to start off by saying I completely sympathize with short-staffed issues. I have experienced it time and again working for DoorDash and UberEats and I know that it affects all parties involved. This does not excuse the way that I was treated by the managers working tonight at about 7:30pm, especially one who I was informed was named "Max."
Here is all that happened in a matter of about two minutes. As many drivers have posted tonight, I was told I needed to go around the drive thru again because my order was not ready. I, like many other drivers, was frustrated and very confused by this notion. Why is it that every other customer can order at the box and have their order ready at the window, but we drivers must wait another 30 minutes on top of the 30 we have already waited to get the same food that everyone else is getting?
I asked this. I was speaking calmly, I was confused and upset, yes I will admit that, but I never once yelled, talked down to or disrespected any of the Taco Bell employees. They explained it was their policy. This not only affects my credibility as a driver by the food taking a long time, but this also most importantly of all affects the customers--OUR customers, Taco Bell's and Uber Eats/DoorDash's alike. The female manager (did not get her name) cut in to explain again that she was sorry, but this was just the way it was and if I didn't like it that I could call and complain to corporate. Trust me, I will be calling corporate especially after this, but I was hoping to get in contact with someone directly so this wouldn't just get lost away in some filing cabinet. So, I asked if I could get the owner of this specific Taco Bell's number. So, the female manager shut the window and stepped back to get the attention of the next manager I spoke with, Max.
Immediately, he gets to the window, and this is what he says: "If you want to receive the order you need to go through the drive thru again. We cannot give out any personal information. If you do not like that you can call 1-800-Taco-Bell and take it up with them. If you do not want to wait you can get out of my drive thru or I can call the police and cite you for trespassing."
So, I get threatened to get the authorities called on me because I asked for a higher up's number? I was stunned! I am in no way a threatening person! I'd been here for all of two minutes at the MOST. In response I started to explain I wanted a more local number: "Sir, I'm not trying to be unreasonable here I just-" to which Max proceeds to cut me off and says "You are being unreasonable otherwise I wouldn't have had to come over here. You can go through the drive thru again or you can leave."
I'm very angry and hurt by this. Max antagonized me for asking for a phone number because I wanted to call and make a difference about this. My intention is never to cause disarray. I wanted to make a change for the better, for all parties involved. Instead of getting any results from my simple question, I was threatened and ridiculed.
Due to the actions of the manager Max, I won't be coming by this Taco Bell anymore. I will not take any more orders from them through UberEats or DoorDash. I'm going to be reporting them to Taco Bell corporate, I'm going to try and reach a district or store manager hoping to get this message locally as I intended in the first place. I'll also be reporting them to UberEats and DoorDash. The only way I will ever drive for Taco Bell again is if I receive a personal apology from Max and the owner of this establishment. I am always kind and respectful to the companies I deliver for. I never try to cause problems, only fix them. I did not deserve to have my character antagonized and threatened tonight.