Weba Murphy
Google
I had a terrible experience with Manager Al at the Taco Bell location. I ordered a frozen drink, but they didn't have the flavor I wanted, so I was given a different one. Five minutes later, I returned to the long line to ask for a change because I didn't like the flavor I was given. Manager Al refused to change the drink, denied me a refund, and dismissed me completely. His behavior was extremely rude and even racist. I can't believe Taco Bell would have such a person managing their establishment. My hard earned money was put to waste as well as the embarrassment of being ignored and dismissed in front of other paying patrons. A simple flavor exchange would have been okay, but he insisted on being rude, racist and dismissive. I will also be reporting this to Taco Bell’s home office.