Les I.
Google
THE...WORST...TACO BELL...Placed an order via the app on my phone while we were on our way to this restaurant, hoping to pick up the order by the time we reached. Instead, there was no order waiting in the pickup shelves although the app clearly said that the order was ready, so I went over to speak to one of the staff at the counter and he was completely unwilling to help me find my order. He just pointed me back to the shelf and asked me to check there. I told him that the order status clearly says that it is "Ready" but I don't see it. All he said is that I should wait for it. He would not check with his teammates or in the system to see if the order was being prepared or if it was actually ready. I asked to speak to the manager, so he called the manager but the manager just shook his head to indicate that he did not want to talk to me. That's got to be the worst/rudest manager I've ever had the misfortune of dealing with. All I could do was wait without any hope of assistance at the order pickup counter, hoping for a miracle. After a couple of minutes, one of the staff that was preparing the orders asked me my name and asked me to go back to the counter where I'd spoken to the first guy. This time, the guy at the counter asked for my name and found my order on a different shelf and handed it over to me. All in all, it took more than 10 min for them to find my order while several others were picking up their orders without any issues. Every member of the staff in this location needs some serious level of customer service training and the manager really needs to be dealt with severely (not like lose his job or anything but given a serious reprimand plus training).