Taco Bell

Disappointed and Terrible Customer Service I’m incredibly disappointed with my recent experience at the Upper James and McElroy location in the Walmart plaza. I ordered through the drive-thru, and when I opened the box, it was half empty. For over $12, this is completely unacceptable. When I called the store, the manager basically told me that’s just what I’d get, even if I ordered again in the future. That response was incredibly unprofessional and disrespectful. The quality and quantity of the food were far below what I expected, especially for the price. Money doesn’t grow on trees—it’s hard-earned, and I feel like it was completely wasted on this. With that attitude, this menu item should be taken off the menu entirely. I will not be returning to this location. Please do not reply with an email address Instead work on the quantity and quality of food

Not only is this place dirty and disgusting. The staff is rude. The tacos had barely anything in them, might as well just been the bread. The fries are skimpy as well. I have never had this experience at another taco bell, avoid this place if you actually want food that you are paying for, forgot picture of tacos

Placed a mobile order. I went through the drive through and they asked me to come inside. I said no as they were no one in the drive through neither did I want to get out my car and go in the rain. Why did I do a drive through then if I have to get out and get it ? Humm Let’s dissect- the fries supreme was lacking toppings. Had old stale fries they had use. As it was cold and soggy. The loaded wrap had nothing that would indicate it’s loaded as it hardly had any fillings. The crunch wrap was cold , had barely any meat most tasted and looked like lettuce. The loaded fries pocket was not to bad. What a let done. Wasted my money. I would say to this place - people are spending good money to buy you food. It’s not cheap either. Lease you can do is serve it fresh and put the necessary stuff on that it should have. So so dissatisfied and disappointed. I give this store -1star

Ordered beefy triple melt burritos and both burritos ordered did not have any beef. I called the restaurant and the person I spoke to kept insisting that it was impossible and there was no way that that could happen. I explained that I literally opened up the burritos and there was no meat. He continued to argue with me, stating that it was impossible. Instead of trying to correct the issue, he just insisted on argueing. Customer service at this location is so poor and non existent.

Horrible will never go there again...employees using there phone while prepping food and the building is legit falling apart the windows trim fell and hit my buddy while he was eating. Its a joke Get it together.

Every time I come here there’s ALWAYS a mistake. Whether it’s the wrong order, missing something or having to go back and forth with them just to get my order correct. Taco Bell is not that complicated and it’s simply every time I come to this location. The pop machine don’t get pop from there especially the 7 up or it’ll come with black things in your drink that is most likely black mold. I normally don’t write reviews but oh man this place needs to fix up.

Debated on posting this but ultimately I think my visit was just negative enough to warrant a comment of some sort. Visited the other day, first time in maybe a year or two. Asked for the combo I know I liked, a Crunchwrap combo, and declined the upgrade to fries supreme, which prompted a lot of back and forth between myself and the employee taking my order. I repeatedly had to ask for clarification as the employee was double backing over her words about the new nacho fries, confusing herself and me, and with every question I had she became more and more angry. I haven’t tried the nacho fries, hadn’t heard of them until this visit, and how the staff explained them made them sound unappealing and I asked for plain fries instead. After accepting this request she continued pressuring me to order more, despite making it clear I only wanted 1 combo. At her third attempt to upsell me I drove up to the window and clarified my order (and fixed it, input incorrectly and no drink specified) with the staff member at the window, who was much friendlier and much more professional. I pay, I sit, I receive my drink, and what I didn’t realise is that to receive my plain fries I had to wait for a fresh batch. I only discovered this due to the ranting among staff standing in the kitchen about how “omg seriously? I have to make a special batch just for her? Why can’t she just take it as it is? Can you believe this?” Which again, I didn’t realise they were making a special batch, this was not mentioned, and it would have been good practice to do so as I had to wait at the window for 7 minutes just for some fries. Partway through my wait the staff from the window (the ranting took place without her, I don’t believe she took part) came to close it, as I was looking in and I think she realized I could hear them gossiping about me. Eventually I got my food, the food was fine, nothing special, but the fries were actually great, reminded me of Costco fries so that’s a win. However, everything else was inappropriate. If i as a member of staff became angry about clarifying questions, or if I gossiped and ranted about customers in front of them, I would be expecting a warning or a write up pretty swiftly.

I really enjoy taco bells options especially for the price. Staff is always friendly and remember me from previous visits. The restaurant is normally very clean.

Ordered food from this place and didn't get certain parts of the order and the other parts had every modification wrong, when I called the manager was no help, wouldn't admit she was wrong, would never eat or order from here again!!

I came through the drive-thru with my best friend. I pulled up, did my debit transaction with the male cashier that was in the window etc. This cashier goes to hand me my drink but the lid wasn't on properly. So when I grabbed the cup the entire drink spilled all over me. It soaked my coat, it went all the way through my pants into the leather of my seats, it went into the pockets of my car door. It was all over my steering wheel, in my boots, my carpet was soaked. I looked at him, he stared blankly at me. He then doesn't acknowledge anything that just happened and he goes 'here's your other drink m'am'. And tries to hand me my second drink. I said to him ' Do you want to hand me some napkins?.' He hads me literally 2 napkins. I was getting so furious my pants were completely soaked all the way through, my hands, EVERYTHING was covered in pop. He hands me another 4 napkins. He then leaves and has another worker come to the window. She hands me some paper towel that didn't absorb anything and gave me 3 free taco coupons. The male then came back to the window gave me my food and told me to have a nice day. I have NEVER been dismissed, so disrespcted like that. I STILL cannot get the pop off my car door, never mind the carpet and leather. Now I have to pay to get my car detailed because there's pop in every crevice of my vehicle and I can't so much as get an apology? Disgusting. Absolutely disgusting service.