Taco Bell

Disappointed and Terrible Customer Service I’m incredibly disappointed with my recent experience at the Upper James and McElroy location in the Walmart plaza. I ordered through the drive-thru, and when I opened the box, it was half empty. For over $12, this is completely unacceptable. When I called the store, the manager basically told me that’s just what I’d get, even if I ordered again in the future. That response was incredibly unprofessional and disrespectful. The quality and quantity of the food were far below what I expected, especially for the price. Money doesn’t grow on trees—it’s hard-earned, and I feel like it was completely wasted on this. With that attitude, this menu item should be taken off the menu entirely. I will not be returning to this location. Please do not reply with an email address Instead work on the quantity and quality of food

This is the coolest Taco Bell I've ever been to because there's a window for you to see of how they make your tacos. The tacos are very delicious and good but it is not clean. It is very dirty In here so it can use more cleaning.

I went through the drive-thru and asked if their beef has gluten in it (I have celiac disease). The employee said she didn’t know. I asked if she could please check, and she came back saying she still didn’t know. When I went to pay, the card machine said “incomplete,” and I asked if it said declined or incomplete. Instead of checking, she insisted, “It’s your card—it’s declined.” I told her that didn’t make sense because my funds were there, and asked if I could come inside to pay. She replied that she’d been using the machine all day, so it must be my card. I parked, went inside, tapped my card once, and it worked instantly. I showed her that it went through, and she still argued that it was my card’s fault. She was rude, dismissive, and made a scene in front of other customers, acting like I was the problem when clearly the issue was with their machine. It was embarrassing and unprofessional. Employees should be better trained to handle customers respectfully and know how to check ingredient or payment issues instead of arguing and giving attitude.

Not only is this place dirty and disgusting. The staff is rude. The tacos had barely anything in them, might as well just been the bread. The fries are skimpy as well. I have never had this experience at another taco bell, avoid this place if you actually want food that you are paying for, forgot picture of tacos

I like the food here. Get the value box it's the best bang for your buck. They only have nacho fries now. A little bit disappointed with the service. I was waiting in my car for about 10 minutes had to walk in side and tell them that I was kind of in a rush, I expected them to move a lot faster once I mentioned that, but it felt like they moved even slower. They gotta have a better leader in that kitchen. Other than that the food is good.

I had a really good experience at Taco Bell. The food was fresh, tasty, and served quickly. The staff were friendly and polite, which made the visit even better. I really enjoyed the flavors, and the prices are affordable too. Definitely one of the best places to grab a quick and delicious meal.

Placed a mobile order. I went through the drive through and they asked me to come inside. I said no as they were no one in the drive through neither did I want to get out my car and go in the rain. Why did I do a drive through then if I have to get out and get it ? Humm Let’s dissect- the fries supreme was lacking toppings. Had old stale fries they had use. As it was cold and soggy. The loaded wrap had nothing that would indicate it’s loaded as it hardly had any fillings. The crunch wrap was cold , had barely any meat most tasted and looked like lettuce. The loaded fries pocket was not to bad. What a let done. Wasted my money. I would say to this place - people are spending good money to buy you food. It’s not cheap either. Lease you can do is serve it fresh and put the necessary stuff on that it should have. So so dissatisfied and disappointed. I give this store -1star

Ordered beefy triple melt burritos and both burritos ordered did not have any beef. I called the restaurant and the person I spoke to kept insisting that it was impossible and there was no way that that could happen. I explained that I literally opened up the burritos and there was no meat. He continued to argue with me, stating that it was impossible. Instead of trying to correct the issue, he just insisted on argueing. Customer service at this location is so poor and non existent.

Ordered food from this place and didn't get certain parts of the order and the other parts had every modification wrong, when I called the manager was no help, wouldn't admit she was wrong, would never eat or order from here again!!

I came through the drive-thru with my best friend. I pulled up, did my debit transaction with the male cashier that was in the window etc. This cashier goes to hand me my drink but the lid wasn't on properly. So when I grabbed the cup the entire drink spilled all over me. It soaked my coat, it went all the way through my pants into the leather of my seats, it went into the pockets of my car door. It was all over my steering wheel, in my boots, my carpet was soaked. I looked at him, he stared blankly at me. He then doesn't acknowledge anything that just happened and he goes 'here's your other drink m'am'. And tries to hand me my second drink. I said to him ' Do you want to hand me some napkins?.' He hads me literally 2 napkins. I was getting so furious my pants were completely soaked all the way through, my hands, EVERYTHING was covered in pop. He hands me another 4 napkins. He then leaves and has another worker come to the window. She hands me some paper towel that didn't absorb anything and gave me 3 free taco coupons. The male then came back to the window gave me my food and told me to have a nice day. I have NEVER been dismissed, so disrespcted like that. I STILL cannot get the pop off my car door, never mind the carpet and leather. Now I have to pay to get my car detailed because there's pop in every crevice of my vehicle and I can't so much as get an apology? Disgusting. Absolutely disgusting service.