Chris C.
Yelp
I ordered a three crunchy taco supreme combo meal. Not only were my tacos soggy and cold, the sour cream was found on 2 of the 3 tacos in my order outside of the shell. I'm not talking about sour cream coming out of the shell. I'm talking about dollops of sour cream in between the paper wrapping and the taco shell itself. I also ordered a classic combo. Cinnamon twists are to come with my order, and they did, but they were cold and stale. I feel like my food was not only ill prepared but it seemed old, stale or like it was being given to me after maybe not having been given to a customer previously. Either way, this was NOT what I expected of my food order. I even took a photo of my taco supreme with the sour cream on the outside of the shell and paper. I just could NOT believe my eyes. I don't know about you but this has not happened to me before. I was upset for having paid for such terribly incorrectly prepared food. This was a severe disappointment. I double checked my food order for the items in the bag when I received it but I didn't think I would have to check for something like this. I mean, I know that the customer has to take responsibility too in making sure that they get what they order and that it is made to your specifications but with something like this, I really didn't think that I'd need to unwrap each item or take a bite out of it before leaving the drive thru to make sure my order was accurate. Sheesh! This was just terrible. And yes, I had to tell corporate about this. I mean, it might be a small thing to most people but that really bugged me.
The person who helped me at the window was very nice. He allowed me an extra moment to look over the menu and to be sure I knew what I wanted to order. I think it gave him a moment to catch up on the other many drive thru orders ahead of mine. I received fast, friendly service with a smile and kind words. I couldn't be upset about that at all. I really hope it wasn't the same person who prepared my food, seeing as though I hope someone from corporate will talk to folks at that store and see what happened and will try to improve upon this little problem. Because, it was the food preparation that was all off, not the friendliness or speed of service.
Order details: 12:24:22, 01/20/2022 TACO BELL 036171, 3581 St Rose Parkway, Henderson, NV 89052. Order #337704, Shaquandrick S.