Taco Bell

Do not go to this restaurant and most certainly DO NOT ORDER DELIVERY OR TAKE OUT. Here's where my 6:40pm order was yesterday evening- sitting prepared on the counter with a locked door, drive-thru only sign, a door dasher that waited 45 minutes before he cancelled off my order, and an unhappy order placer (me) as it was 8:33pm when the second door dasher confirmed pickup of my cold food. Yep, definitely cold, all $98.87 of it...12 tacos, 8 burritos, one order of nachos, a meximelt, and a three cheese chicken thing plus tax plus tip just so we cold have horrible vold food. What a disgusting, pathetic, and annoying way to discover how poorly an overpriced fast food place is run, and let's just hope the health department sees the pics my first door dasher provided me and shuts them down. TWO HOURS for taco bell. The owners, managers, and employees should all be ashamed that they provided such a horrible experience.

I placed an order through the app for immediate pickup inside. My order was promised at 5:10. I arrived at 5:09. Nobody asked me if I had been helped or was waiting on an order. 5 minutes after I arrived a man walked in and placed an order at the counter for dine in. I continued waiting. The man who came in and ordered his food had his order made promptly while I continued to wait. I kindly asked the man behind the counter why the walk in order had been made before mine since my order was placed first. He ignored me and went back to work. I finally received my order at 5:33, 23 minutes after it was promised to be done. I would understand being off by a few minutes, but seeing a walk in order take priority as well as the countless drive through orders being filled makes me question the supposed benefit of using the app. Ordering and paying through the app is suppose to benefit bothe the business and me. It frees up manpower from sitting at the register, and allows me to quickly stop in to pick up my food. There should be a high priority placed on making sure orders placed on the app are filled as near to the time promised as possible, and certainly people walking in and placing orders at the counter should not receive their oder before people waiting for orders placed and paid for on the app.

There were no cars in the parking lot when we ordered from the drive thru, it was just us. We got home to find out they gave us a Door Dash order. I feel bad for whoever Cade E is out there but the food was nasty.

I’ve visited this Taco Bell location twice recently, and both times the experience was incredibly frustrating. I consistently waited 30 to 40 minutes just to place my order in the drive-thru, followed by another 20 to 25 minutes at the window to actually receive my food. That’s nearly an hour for fast food — and this wasn’t during a rush or peak time. What makes it worse is watching staff sweep or complete side tasks instead of helping move the drive-thru along. There doesn’t seem to be any urgency or system in place to prioritize service. No compensation, no coupon — just a brief apology for the long wait, which feels like an afterthought. This location clearly needs support. I hope the franchisee or corporate steps in soon to retrain staff, reevaluate priorities, and implement a more efficient service model. Right now, it feels like a missed opportunity and a steady loss of both money and customer loyalty.

Ordered on the app, pulled up to the side and was instantly greeted. Gave them the name for my order. Then waited nearly 30 minutes for the 3 cars in front of me to get their orders before being handed my bag of lukewarm food. Don't go here unless you put no value on your own time.

It's good to be able to dine in again. Taco Bell is Taco Bell it's not real Mexican food it's fast Americanized Mexican food. But they're always trying to come up with something new and catchy and interesting. A lot of times you will find that a lot of the burritos and wrapped items seem to be more tortilla than filling. But that's the name of the game in the sector where you're really competing for the price. Overall for something quick and fast to eat that somewhat resembles Mexican food, then Taco Bell is pretty decent. They don't have the freestyle machine for drinks but there are a few good options, the Mango Tea being one of them.

Food is good if you want to wait it takes about 8 to 15 minutes on average. However, they're very busy. Honesty is not their key as I used my card inside the store, the worker wanted only cash in drive-through. Over all works seemed Over worked.

Greeting customers is importantly crucial to me. This location went above and beyond to make my experience pleasant…and it was. My order was quickly and politely corrected right away. I found that this type of customer service makes you want to return in the future. Great job by the whole team.

Mixed bag for this place. The food is generally good, once the order is done correctly. That's been hit and miss in our experiences here. More recent trips, they were alright, but some in the past were downright ridiculous. An example: Went in with the kids one night, and placed our order. The cashier was very friendly and professional, and the ticket was exactly correct. Five of us, and two orders were just as the menu lists, with three others being changed a little; two wanted no lettuce, and one wanted no cheese. Easy, and the cashier got that perfect. The person assembling the food, however, seemed unable to comprehend. The tacos that should have had no lettuce came out covered in lettuce. I'm talking as much lettuce as all other fillings combined. By the time we had the order, the girl who'd assembled the food was out cleaning the dining room floor. Well, instead of just letting someone else handle the situation, or better, apologizing, she actually tried to claim there was "no lettuce" in the tacos! It took a lot of restraint not to show her just how much was there, by dumping it on her head! I did walk right up to her and hold up a handful - from one taco - of shredded lettuce, and asked her what that was, then, since she claimed it "wasn't lettuce". She had no response. The poor cashier was all sorts of apologetic, even though he'd done noting wrong. The order was corrected, and turned out well, but employees like that one can ruin a business. That happened more than once there, though it hasn't recently, and I hope that means the problem employee was canned. The food, though, is overall good, and the place is clean. Prices are decent, and the menu is varied.

I never leave reviews, I've never even had this app until now. I waited over 30 minutes in the drive thru.... Was pinned between 2 cars and more behind me, multiple people started leaving behind me, I finally got up to the window and was told to wait a minute and decided I mind as well stay since I've spent the time here waiting. Waited another 5 minutes mind you there was 3 orders that had gone through that whole time, get new workers and maybe I'll go back.

They messed up most of the order. They added ingredients, that we double checked wouldn't be on the tacos. The tacos fell apart the second they were out of the wrapping. There was also juice all over the wrapper and in the bag, so it got all over my hands. On the other hand, the person at the drive thru was very nice. The vibe was careless, but it's decently inexpensive.

Was in line for over 20 minutes waiting for the person in front of me to get their food. 4 cars left the line in that time. This place needs to get it together.

The level of incompetence and possibly even beyond that here is astounding. I was in the drive-through for 45 minutes, but I wasn't in a hurry so I kept my cool and was polite when ordering. I got the Cantina chicken quesadilla, which I've had at other locations and really enjoyed. This one had maybe like two pieces of chicken in it, and this horrible, flavorless gelatinous substance in it that I am afraid to know the identity of. Why anyone would return here is far beyond me. Disgusting.

The service here is awful. They took 40 mins on my order and another customer. We showed a PROOF of our order that we paid for to be told they gave it to someone at the window and turn their back on us. The older white lady working there was rude! But thank you to I'm going to assume the manager for giving us our order instead of walking out with nothing when they messed up by giving our order away.

My dad was unable to acquire the delicious godly cinnamon twists. I ended up starving to death because of this atrocity. I curse the manager to have the bowel system of a man that only has the crunch wrap supreme everyday for eternity.

I placed a mobile order for a California Crunchwrap and found it with a creamy sauce. There is no option on the app for this to remove it as it is not an ingredient that comes on it. I would know this as I've been to other Taco Bell restaurants. I brought it back it asking for it to be remade and the employee told me I ordered it wrong and I could not get a replacement or refund. Honestly it's pretty ridiculous to ever blame a customer. It's even more ridiculous to not offer a refund or replacement.

Upon entering the restaurant I was rudely asked to the leave the lobby area because it was closed but the doors were unlocked. This kind of attitude is unnecessary and inappropriate when working in a food service establishment

Geeeezus why.... WHY does it take 30 min for an order of Taco Bell.. and this was waiting in store after ordering a pickup 15 min ahead of time..

Unbelievable performance from the Lads working the drive Thru. $150 order came out in 2 minutes. The Food tasted great.

Like other reviews say, this is the slowest most inefficient Taco Bell to ever exist. Expect to wait at least a half hour in drive thru and always check your bag. They never put the cinnamon twists you ordered in the bag.

I never leave reviews but my boy friend and I just went through the drive through and ordered two crispy tacos and two cheesy roll up deals and they charged us for the wrong thing. When we told the lady working the window she got her manager and like 3 other people and the manager started throwing a hissy fit as we had politely corrected the mistake and stated that they had put the information in incorrectly, and that they were not soft tacos. The manager was nothing but impolite and beyond rude. My boy friend had told him to just refund the whole thing and to have a good day and that we would go somewhere else because the service was way beyond disappointing. Well we were still waiting on the refund and called the location and the manager hung up on us. We called them back to give them a small piece of mind because that is not how you treat your customers at all, and the manager hung up on us again. I had to put a one star because you can't go lower. Worst experience I've had with fast food.

If I could give this place a 0 STAR rating I WOULD! Customer service was shitty I didn't get his name because he wasn't wearing a tag. I was given attitude over the intercom when I was nothing but polite. When I pulled up to the window he took my card gave it back & dam near threw the bag of food at me & didn't ask if I needed any sauce & slammed the window door on me so I waited & when he opened the window again he just looked & me & I asked for sauce & he had this stank look on his face like It was a crime. When I proceeded to ask for his manager he gave me a dirty look & said "she's busy" & closed the door again! If you hate your job it's not my fucking fault!!! To that Taco Bell worker F*** YOU!

I don't personally eat at Taco Bell very often, but I occasionally drive Door Dash on the side, and I must say that this is the worst experience I have ever had with fast food. I arrived around 10:30 PM and the store was already drive through only, and incredibly slow at that. I tried to call the store to pick up my deliveries from the lobby there was no answer, so I had to endure the drive through. I finally got to the order station, where I stated that I had two Door Dash orders to pick up and gave the names. I waited for about 15 seconds as the employee added and removed seemingly random items from "my order", so I thought it might be helpful to read the items in my customers order. So I began, and almost immediately the employee cut me off in the rudest tone possible and said "I only asked for the name." It's impossible to capture his tone in writing, but it was the rudest someone has ever been to me in food service, and it wasn't even my order! Finally, when I got to the window, I was given a bag of food, but it was missing both the hot sauce and the drink my customer ordered, so I had to ask for them. All in all, it took nearly an hour to get through drive though. It's baffling that this "fast food" place took longer than most sit down restaurants would. Another time when I was Dashing, this time during the day when the lobby was open, I talked to a couple while waiting, and they said that their order was messed up twice and they were waiting for the 3rd attempt. Twice! On top of that, one of my delivery customers also reported that their order was incorrect, and then there was the deal at the drive through I mentioned earlier so it's not an infrequent occurrence here! Even if you're love Taco Bell with all your heart, don't go to this one.

Still the slowest most inefficient Taco Bell I have ever been to. Put a mobile order in and drove over to the drive thru. There was 9 cars in front of me when I arrived so I knew there would be a wait. 35 minutes later there are still two cars before I reach the window!

I was DoorDashing late with my husband, he got an order for Taco Bell after the usual hours. He decided to call the store to verify because he had a message saying that the order was ready for pick up. When the Taco Bell worker answered, my husband explained that he was DoorDash and that he just received an order for Taco Bell and he understands that their hours were over but DoorDash makes you call to verify that they're closed. The worker on the phone very rudely yelled " we're closed" over and over again. I understand that this Taco Bell gets really jammed pack, specially to the drive-through but there is no need to be rude to not only your customers, but the Dashers, who are also helping out the business as well.

If I was able to give this Taco Bell 0 stars, I would. As I am typing this I have been waiting over a hour in the drive-thru with less than 10 cars (not the first time, but definitely the last). I must have forgot Taco Bell's "fast-food" is not actually not fast. Horrible service.

You could walk into a local steakhouse, be seated, order a drink, order a steak, consume both, pay the bill, and make it home faster than you can get through this Taco Bell drive through. The employees are nice though.

bad service. rude af. it's making me write more words but basically they're just rude.

Had a mobile order. Get there to pick it up and the dining room is still closed due to COVID, years later. Line didn't seem too bad so we pulled into the drive through to wait. It's currently been 20 minutes and we haven't reached the first window. You're stuck in the drive through too, no where to pull out. Absolute waste of time. This Taco Bell SUCKSSSSS ‍

went an hour before they close and were left waiting at the speaker until we had enough and drove to the window to be disrespected by a employee waving me off telling me they are closed , this is unacceptable and very poor customer service I will probably never come back to this location cause this is not the first time this has happened various other problems with this store

Asked for no lettuce and put lettuce on all my tacos, it is inexcusable especially ordering from an app

Placed a mobile order to pick up and proceeded to wait in the driver through line for 40+ min. Finally got to the window and waited another 5 min for my food and they gave me the wrong order, glad I checked the bag before I left. Gave it back and had to wait another 10 min for the right food.

Placed a mobile order and waited in drive thru line for an hr. Lobby still closed from "Covid"

I would give this a lower rating if I could. Me and my boyfriend ordered mobile order to come in and grab the order only to realize that the lobby was closed and we had to wait in a 45 min long line. Which was fine it's not their fault. However when we got to the box to order we said we had mobile orders and their app wasn't working for mobile orders. We continued to be patient and told them that we would show them our order and we paid and still asked for our food since we had been waiting for so long. And their response was no call customer service and proceeded to tell my boyfriend to F off. There was also no place in the app to cancel. This was the MANAGER of taco bell. We left with no food, no money back, and awful service!!

I ordered online to pick up in the drive through and sat in line for 30 minutes. I ordered and arrived all before closing and when I pulled up they said they were closed and I couldn't get my mobile order.... keep in mind I was there BEFORE closing and placed my order BEFORE closing. They should have expected me to come pick up my order and not just say "we are closed please pull forward". I did get a refund, but that is ridiculous. I do come here often and I am always in line for at LEAST 30 minutes....

went to this location 10 minutes before close and they refused to talk to us for 10 minutes then turned everything off on the screen and refused to talk to us at the window when we pulled around. so inconsiderate might as well close up 30 minutes early and not waist my time just to not give me food

I PAID for an extra side of creamy jalapeño sauce and the container only came half full. What a rip off. Otherwise the food was good. They need to be less stingy to paying customers though.

If I could give zero stars I would! Worker "Nyesha" proceeded to slam the sliding window in my face while I was asking her if I could get some sauces for my very large order. (After I had already handed her my money) and then when she opened the window to hand me my food I asked her if she got the sauces and she blatantly looked at me as if I was dumb. Told me I could only get two, didn't ask what kind I got and threw them in the bag and threw the bag at me. Then proceeded to slam the window shut again and this time lock it. Now my order was messed up, missing two items and special requests ignored. She seems to be a manager at this location and clearly can't handle the job. Fuck her and this Taco Bell.

I love taco bell it's my favorite fast food place, except for this one. this one sucks. i got 3 tacos and they were soggy from the handfuls of tomatoes on them and the cheese was freezing like it just came out of the freezer. I always order chips and cheese and my cheese cup wasn't even filled up half way. what a waste of $8.

If I could give my visit a 0 star review I would and not because of the visit but because when I called to let someone know items were missing from my bag but I was not going to go and get them or ask for a future "fix" as I was already back at work, the first person I spoke with ensured me that he fixed my order (without even knowing my full order of what I had or what I was missing) then he hung up on me when I told him I was looking at the food and knew what was missing. I then called back and asked to speak to a manager. This time a female asnswered and said she was a manager and as was the previous male that I spoke with who hing up on me!!! at this point I was irritated just because of how I was being spoken to, so I told her what was going on and she again assured me that I apparently was blind and couldn't see what was in front of me because someone who didn't know my exact order or who I even was knew 100% that all my items were in my bag. I then got HUNG UP on again. So I called again to get corporates number when in fact got hung up on multiple more times, then got yelled at to look it up on Google and not to call the store again!!! How are managers accepted when they hang up on and yell at customers like that when I wasn't even trying to have anything replaced or fixed just to simply let them know to keep an eye when making others orders!!!! I will never be back at this store!!!! I will make the 30 minute drive to go somewhere else!!!

Is there a way to give less than one star? Because if so this Taco Bell needs it. Absolutely ridiculous place, we have been here multiple times and I can't even count how many times they mess orders up so bad that you have to question how it's even possible. They messed an online order up for me and when I called to see what they could do to fix it they answered 3 out of the 100 times I have been trying to get a hold of someone, and each time someone answered they would just hang up on me while I would be trying to get help. One was even a manager! Poorly run and operated place and there's no reason this one should stay in business when there is one on the other side of town as well.

Due to coronavirus only drive-through was open but I can't afford a car and they don't except walk ups because it's against their policy so they didn't want to take my order

Y'all need to fix your EatStreet. Can't order anything except off the value menu after 11, even though you're open til 1 on Saturday's...hmm

If I could I'd give it less than one star. Wrong order, when I called to have them correct it the employee was extremely rude. Paid for sides and they hardly covered the bottom of the cup. Quesadilla wasn't even cut. Don't read back the order just ask if the screen is correct when it's all abbreviated. Will not be going there again for a very long time. I'd rather drive across town to the nicer location.

Who tf puts guacamole INSIDE of a quesadilla? I get it you were trying to move the drive thru traffic along and I guess my husband wasn't very clear to you all since he told me he had to repeat himself multiple times but seriously? Hot guacamole? Throughout my entire dinner. Thanks.

This Taco Bell is the slowest fast food in the world. It is 245p and we have been waiting in the drive thru since the dawn of time. This is especially true at night. I could literally drive to another town and come back.

Drive thru service is very slow. I have gone there 3 times recently (I am a slow learner) My orders have been incorrect all 3 times. Won't be going back. Hello to Taco John's from now on

Literally bullshit they messed up my whole order and when I called to complain she wouldnt even let me talk

Service is okay and the food is okay but the inside of the restaurant is just disgusting. Someone needs to be keeping the restaurant clean.

Went through the drive thru on my way out of town and explicitly ordered my tacos without cheese. It was the first thing I said as far as modifications go on my tacos. They even confirmed that on the screen it read "no cheese," which it did. Upon leaving town I checked my tacos to find that they were covered in cheese. This is not the first time this has happened. DO NOT WASTE YOU TIME OR MONEY AT THIS TACO BELL. I normally don't go to this Taco Bell because they ALWAYS mess up my order, but I was with family. The other Taco Bell in town is significantly better, faster, and more accurate. 0 stars if I could.

Taco Bell is fine most of the time. Reasonably tasty food at a reasonable price, and usually you can get it quickly with fast, friendly service. They were evidently having a bad day last time I visited. I went through the drive-through, which usually takes 5-10 minutes, but that day it was more like 20, and there were only 2 customers ahead of me. I ordered a few tostadas. I'm not sure what that was I ended up getting... There was a tortilla, with a blob of refried beans dolloped onto it, without being spread around, and all the toppings looked like they were thrown into the box from halfway across the room. (See photo.) The tortilla was soaked with taco sauce and was falling apart by the time I was able to consume it (which normally wouldn't happen if the beans were spread around). Might pay them a visit in another month or two after they get all their new college students trained...

Terrible service! The line outside was long so we decided to go inside to order. There was absolutely no one in line so we figured it should be a bit faster, we stood in line for a long time while and watched as all the servers catered to the window and not one person came by to take our order or let us know they would be right with us or even acknowledged that we were standing at the counter. This location is either seriously understaffed or they need to be retrained on customer service.

I'm a big fan of all taco bells but with how long the wait is for the food, poor service, and unclean tables, I will never eat at this restaurant again.

SLOWEST DRIVE-THRU EVER! I'm not exaggerating. It has taken over 30 mins on 2 separate occasions. Even when there is only 2-3 cars in the drive-thru it has taken well over 10 mins. Consequently, the food is always fresh and hot.

Customer service is a joke. Entire drive staff thought it was hysterical and appropriate to laugh obviously at me after I waited at the first drive-thru to pay for a *minute* instead of driving directly to the second one. I do not think this is crazy as I hardly ever go to Taco Bell (especially in Manhattan), nor do I find it funny or acceptable that the employees have time to laugh me instead of providing service to their customers. I was embarassed and uncomfortable and this should never happen. Also, I asked for Dr. Pepper and recieved a flat Pepsi. I will certainly never return.

Had an order with 4 items and they literally screwed up every item. Staff was stiff and short with us. They only got the sauce right

The drive through is always very slow. Had to wait 20 minutes for our food. They had at least 3 or 4 workers there, but two of them left the kitchen and stood around talking while we proceeded to wait even longer for our food.