Taco Bell

This is an interesting place. I order ahead every time I come here, and without fail, even when my order is marked as "ready for pickup", it has never been made at that time. No other Taco Bell that I've been to in New Jersey, Florida, Pennsylvania, Delaware, or South Carolina has had this operating model where they mark orders as ready before being completed. In addition, when I approached the counter this evening after standing in the lobby area for 20 minutes waiting to be served, I was told that my order would be an additional 20 minutes delayed, as their policy states that all orders will not be made until the owner of the order checks in at the counter, and this includes DoorDash/UberEats/etc. I placed my order an hour ago now, and I'm still waiting for this order to come out of the kitchen. There is another problem here - the security guard. I understand the need for a security guard at an urban fast food restaurant with this level of foot traffic. The way the security guard conducts himself, though, is contrary to any other security guard I've seen. He proudly wears a pin on the front and back of his two bulletproof vests, depicting a blacked out version of the Israeli flag. I'm surprised that Taco Bell corporate allows displays of political opinion on their security guards, and it makes me feel quite unsafe, given that I come from a south Asian/Arab descent. The lobby is swarmed with doordash drivers every time I come here, to the point that there's no floor space to actually talk to someone at the register and pay cash for a transaction. Right now, as I'm sitting and waiting for my order, there's about 30 delivery drivers in the lobby, none of which are being served. There is a very large sign that points to the right side of the counter, whereby once you walk around the corner, there is a rack that's labeled for mobile and delivery pickup. That rack is empty, has never been filled, and instead all orders are being held behind the counter, causing further delays in getting the delivery drivers out the door and clearing space for actual customers. As I sit here and watch the kitchen, I can't help but notice that the staff are spending almost as much time chatting and walking around as they are spending making people's orders. It's definitely not an efficient operation, and I struggle to envision why the management have retained staff that do this. I'm still sitting off to the side, an hour and a quarter after I ordered, waiting for my order. I run a small group for special needs students on my campus, and at this point, I've missed the entire meeting waiting for these tacos, which were supposed to be for those students.

Placed an order on the app with fries. My order is marked as ready so I go to pick up. Person at counter tells me 5-10 mins for the fries. Why was my order marked as ready when the fries aren’t? Annoyed. In the back I watch them fuss with the fryer putting things in and taking them out. After a few minutes, it’s clear that the problem is that the fryer is straight broken and rather than telling me that, I have to figure it out myself. I ask for a replacement item, it is prepared, I leave. Note to management/staff, be honest about challenges rather than giving nonsense times. It will help your customers make decisions. You will have more people annoyed about waiting five minutes for nothing than knowing your fryer is broken and they can pick another item for equal value. Your customers don’t know your fryer is broken they want steak fries.

It's a good taco bell. It's great that it's open all night. But they have these interactive menus like Wawa which I do not like. Plus it's hard to get help from people in there. That is why I gave the service a one. A computer will never be able to do what a human can do.. and if the human employees don't want to answer my questions why can't we just hire computers to do their work too

There was no order or organization whatsoever in this place. Terrible service. The place claims that orders are ready when they only printed them. Needs better management and order.

Everyone who worked on NFC championship weekend 2025 deserves a raise. I have never gotten fresh Taco Bell that fast and this delicious. They deserve 6 stars honestly.

Every time I come here I order online ahead of time. I ask the cashier if my order is ready and she just ignores me. To make you feel even more welcome and comfortable they have an armed guard that stands by the front counter and mean mugs you the whole time your there. I swear to God I have had better service going through the lunch line when I was in prison. If there was another taco bell close by I would never come here. If you don't mind being treated less than human then by all means this taco bell is for you!!

The actual Taco Bell staff here was polite, made food correctly and timely etc but THE SECURITY GUY that handed out the food was horrible. He put his hands on me and my parter multiple times to clear the “fire lane” but was shoving us into other people waiting. The building was filling up and we kept being pushed into said fire lane. Dude needs a different job.

I ordered on door dash they DIDNT give me wat I ordered … I ordered a nacho taco combo wit large drink .. a extra taco and a soft tacos all I got was a soft taco a hard shell taco and a drink im missing 3 tacos … and nacho fries… they did not make my stuff neat or anything don’t order from this place it’s dirty ! I ordeeed 11:30 pm 08/3/2024

Taco Bell is my guilty pleasure, and I finally got my money back from this Taco Bell (after I placed an order which never materialized). Surprisingly I also got a $5 gift card from them (which I didn't ask for). I'm personally staying away from this Taco Bell at night. Between crowd control issues and customer service, I'll stick to daytime mobile app orders. Hopefully your experience is better than mine have been. Happy chalupa eating! (3.5 stars, rounding up because they feed me the crunchy tacos that I know I shouldn't eat.)

This location has challenging customer service. It's not a location that has a welcoming dining atmosphere, it's usually busy and chaotic. I order and head out. My orders have been correct, and it's hit or miss with the volume in this store. I'm a fan of Taco Bell in general. When I visit this location, I order using the app or inside Kiosk. The security staff can be a bit much with the yelling and rules.

The place was billowing with smoke like cheech and Chong were in the back puffin it up except the smoke smelled like shit. The computers didn't work. There was forty people standing around behind the counter doing nothing. They let me and the other people looking to order stand there for 10 mins before telling us they can't take our orders because the cash register was also down. I'm glad I actually couldn't get food from there because how filthy the place is. I dodged a bullet. I have no clue how the department of health had not shut them down. I more blame the ownership and management for the state of the joint. Maybe if they paid the employees a livable wage it's wouldn't look like a dirty toilet in there. EAT AT YOUR OWN RISK! I wish I could give it a negative amount of stars.

This location has its days. I've stopped in a few times and it seems as if there's always some kind of issue. It's close to one of my work stops and I always use the app, but service sucks. It's never crowed, but it takes forever to be acknowledged. Maybe the online orders are heavy. Who knows!? The food is prepared pretty good though. Even if it's sitting there cooling off while you wait to be greeted or asked if you need help. This day was a little better for me. I got my food in about 5 minutes after walking into an empty store with someone standing at the register and my food on a shelf behind them. Wow. It took 2 more people to enter before someone came from the back and said hello to everyone. Then they couldn't d even place orders because something was wrong with the register/system. I gotta be really hungry to stop in here.

It's Taco Bell. I would die for Taco Bell. That said, there are good locations, and there are bad ones. This one is one of the best. They never ever get my order wrong (and trust me, I go here a lot). They're as fast as possible in this dystopian age where 90% of orders are from mobile apps. They're truly calm in the face of real jerks who don't want to wait a few minutes for tacos. They're open late. This means that they've seen some shit! But in spite of all this, they are always very professional, friendly, and efficient. A few tips! Definitely order ahead here during rush times. There are a TON of mobile orders because this is the main Taco Bell in center city. Make sure to say your name at the counter when you get in, even if a lot of people are waiting. And above all else, get the app and take advantage of their awesome loyalty program. And in case you are looking for THE ultimate customization, I do have you covered. Cheesy bean and rice burrito, add red sauce, add fries. Under $3 and you will thank me later!!

As I walked into Taco bell, I heard at least 5 people screaming in the bathroom taking a dump I then proceeded to walking it to the bathroom then seeing 5 skibity toilets singing we bring the Boom! They then took the whole toilet out of the wall and started to chase me and I order a double chunk chocolate cookie but they didn't have it and said it was at Cosco I then tried to order and their was then 10 zebras dancing to we like to move it move it then I ran to Cosco to get a chicken bake then I came back 10 mins later I order everything was fine till they threw the food in my face and started singing the Nick eh 30 song.

Do Not Order From This Location The food is never correct. Tacos broken and cold. I don't think the workers give a f#ck about what they put out. Seriously disappointed every time I've ordered from this restaurant

Didnt even get my soggy tacos this time as they were "preparing" for a full hour. Horrific service as usual

Absurd service . Can't even have a single file line it's like fighting to pick up an order so insane!!!

I give credit where it's due... I admit I was a bit concerned after seeing the reviews here, but it looks like the 50% chance of things working out leaned in my favor this time. Maybe it was first timers luck, but ordered through Grubhub on a Sunday eve and things went ok...

Probably one of the rudess customer service I ever had not only the woman at the counter doesn't seem to like her job she also does got big attitude and you feel like you're bothering her as you order

Literally the only specific request I made was no lettuce, and everything had lettuce on it. Order from a different Taco Bell. The last review saying to order from this one is wrong.

I came into this location for the first time while bringing a friend, and I was honestly pretty happy with my experience. I'm a pretty big Taco Bell fan, and I was bringing my friend I for the first time. The employee behind the register was extremely friendly and was definitely entertained by my extensive knowledge of the Taco Bell menu. Both my friend and I placed our orders within a pretty short amount of time, and the employee at the register was kind enough to give us free drinks when I mentioned how much I enjoyed Mountain Dew Baja Blast. In about 5 minutes, our food was brought out by an employee from the kitchen who greeted us in a very friendly manner. I had ordered a Chalupa Supreme, Beefy Fritos Burrito, Nacho Fries, and a 2-Pack Cinnabon Delights. I thought all of my food was well-made, and I thoroughly enjoyed my experience. Our table was also clean, and the restaurant was not too crowded around 9PM. Overall, I would come back to this location. Service, food quality, and atmosphere were good. I don't always have good fast food experiences in the city, but I definitely enjoyed this one.

I made a very simple order at the kiosk, and paid using Apple Pay. It took an excessively long amount of time for my order to be prepared. I wasn't even offered my cup to fill my own drink while I waited. In the lobby quite a few delivery drivers came in and out. I had to wait exceptionally long amounts of time for their orders to be ready and they were not happy either they need to do a better job of handling large orders and increasing their capacity here.

These bitches be triflin. They were mean af and took forever to get my food. You've been warned.

So, this is one of my favorite places to take out-of-towners on a Saturday night. Truly the best dinner and a show option in Philly. The thing is though, you don't know what kind of show you're going to see. Here are some of the shows: a crackhead smoking crack in the lobby, a fight behind the registers, the racist employees beating Asians in the street, someone stealing a bicycle, delivery driving screaming at the employees because of long wait times, a table of four all with buttcracks sticking out and staring you down, a junkie shooting up in the corner booth, or one person trying to run the entire restaurant. I really love this place. I have to, unfortunately, only give four stars though because the bathroom is pretty gross every time I've used it. Otherwise, a five star experience! BRING BACK THE BEEFY CRUNCH BURRITO!!!

Horrible location. Ordered via mobile and it took longer than in store orders. The girl behind the counter even told me they do in store orders before mobile orders even if the mobile order was in before the in store order. The second time we ordered, they were out of the coffee drink. This time they are telling people that are coming in to the store to order they can no longer order even though the store is open for another hour and a half.

Placed an order today via Uber Eats. They didn't have the item I ordered. Instead of cancelling the order, which is what I would have preferred, the replaced the item I ordered with something else without my knowledge. Please don't just be sending people food they didn't order. You don't know their dietary restrictions, etc.

Ate here many time without issue. Typically lunch but a few times breakfast. Staff always friendly and my order has never been wrong. I never had to wait long for food. The line can get long at times though try to go a little before noon. Not too big inside but nice decor. Self service fountain drinks are good with a nice variety of Pepsi products. I like to try the new menu items which seems like a new one every month. Always tasty but sometimes they take stuff off the menu too fast I will return next time I want to make a run for the border!

Boo!!! If this restaurant was a show and I was a reviewer like Rotten Tomato then I would give it a -1%. First of all, the service was poor. Only one cashier during a late lunch rush at 1:29PM. It did not help that the customers were kinda "ratchet" and customizing their food so it wasn't even Taco Bell food anymore. They were hanging off the counter tops. It wasn't a pretty site. Come here if you're out late and need food but jeez. Their service was horrible. The food too. It was $7.12 so the city taxes kinda make it a little pricier than non city locations. The food is edible but poor quality. I had a taco and the bottom shell just broke then all my meat fell. GG. To all my none gamer peeps, it means good game and I give up. Don't come here if you don't have to. Ahhh!

Horrible, cashier was extremely rude, the wait was really long for TWO cheesy roll ups. The bathroom were closed off for no apparent reason when we asked. Don't come here.

Came in for some quick, enjoyable taco bell but got the exact opposite. Cashier was as rude and dead-pan faced as one could be. Waited 20 minutes for my order, all the while she was rudely responding to epople about pickups and mobile orders. Finally get my food, they forget the drink so I have to ask for it. Walk elsewhere to go eat just to find out towards the end of my meal that they put in a 5-layer bean burrito instead of my BEEF burrito supreme that I ordered as a combo. By far the slowest, least hospitable taco bell I have ever been to and will not go back.

This Taco Bell is still garbage. Never had a single chalupa or burrito that was properly made. The way make the food seems like they got two year olds in the back acting like the food is play doh Also what kind of Taco Bell closes at 11 on the weekends. Anyways, don't eat at this location.

I promise you your food will be wrong, missing something you paid for, take forever, and the cashier will be on her phone on her headphones. Just save your money or order from another location. Nothing changes, nobody cares to fix any of this.

Workers consistently state that they are closed prior to stated hours. Has happened to me at least 8 times.

Everyone that works here is so nice and the service is great. Quick, thoughtful, attentive even at the early hours of the morning.

This is the worst Taco Bell I have ever been to. The employees are lazy and the management is horrific. Half the time the order is wrong and forget about complaint to them. They will not care. Save your money and don't waste it here. These people should be embarrassed by the quality of service they provide.

There is only 4 tables to eat at.. so there shouldn't be employees and non customers taking up the tables every day while paying customers are trying to eat there at lunch time.

I have finally visited the Center City TB after countless ignored late-night cravings. It was the end of Beer Week and all I wanted was my typical four crunchy tacos. No sauces. The end. Yelp says they close at 1 a.m. on Sundays but they actually close at midnight. I noted this fact via Google ahead of time, so I arrived by 11:30 p.m. to be safe and not be that person demanding tacos two minutes to close. Staff were just as friendly as you'd expect at 11:30 p.m. on a Sunday at a fast-food place. I can't really blame them. However, the wait (I also added a quesarito), was way too long, especially when there was only one person ahead of me. I guess I've been spoiled by drive-thru locations, but it shouldn't take ten minutes to put some beefy mush in hard shells with lettuce and shredded cheese. Anyway, the four tacos were good and hot -- typical Taco Bell -- when I ate them a few minutes later. The quesarito was so bland, however, and just not my thing. I'd still return to this location but will continue to limit my visits for my GI tract's sake.

good luck getting any food or information, you'd get better odds buying a lottery ticket. no body knows anything and you'll end up just waiting for nothing

First off to the haters: if you order food here and it's not ready in 5min get on their ass. Who the fuck waits 45min, fools! Second, to the fools who order fast food for delivered: you get what your lazy asses deserve. Third, food was great, as expected. Tacos unbroken and. Tip, get the box it's a good deal.

Service wasn't terrible but when I opened my bag. My tacos were half opened, wrapped terribly and the bag had fell apart. I couldn't even enjoy my food because it was so messy. Never again.

Avoid this location. They gave me a wrong order. I asked for a cheesey gordita crunch and they gave me a chalupa......I've been going to Taco Bell for years now and chalupa and the gordita crunch are nowhere near similar. Don't know how the person making it didn't realize what I asked for. Nonetheless, the chalupa was fine but I asked for a gordita crunch. I recommend the location on JFK boulevard instead for more accurate orders.

Amazing customer service , everything was fast & efficient. All of our needs were met with the assistance of the young lady Raven. She is an outstanding staff member. The entire staff was OFF THE CHAIN ! Best Taco Bell ever !!!!!!

I have gone to this taco bell countless times and have never encountered any issues... today was the worst for customer service ever waited 45 mins to find out my order was given to the wrong customer.. manager gave me a refund and said they would remake my order no charge. I never got my remake finally after a little over an hour I left... cashier was super sweet and apologized multiple times I felt bad for her I wasn't the only customer who had been waiting a long time for food.. Will be a long time before I go there again if I ever do

Waited 50 min for my mobile order. When I asked them, they said the order got lost. Other mobile orders in store was waiting a long time.

Worst experience I've ever had in my life. Took 45 minutes to get 4 tacos and when I asked where my order was, the manager said "you've only been waiting 37 minutes and there's three orders ahead of you." Absolutely ridiculous. Avoid this place at all costs. By the time I got my food I wasn't even hungry anymore. And when I opened my food bag, a taco was already open and poured out everywhere. Took it back to get it refilled and it took another 20 minutes so I had to beg and plead for a refund. AVOID AT ALL COSTS.

This is place is a shit show even before you get your food This place is overwhelming crazy . Mobile orders , grub hub, in store. Stay away

I was purposefully ignoring David's review that seemed more focused on his personal distaste for the clientele and not so much the actual location when I waltzed in to see what was up. Everyone I've spoken to here has been pleasant. I've been about 5 times in the past month (Yes, I know) and each time was a good experience. The place is clean, the service was prompt and my food was good. That's all I really ask for from a TB. The fact that it is a central location made me apprehensive at first but I was pleasantly surprised and quite happy with it. It is one thing to dislike the food, the service or the cleanliness of a location but to gripe and judge other customers is just unnecessary. So yes, 5-stars for a fast food joint because I judge based on the type of establishment and for a fast food place this is awesome. I don't understand those who refuse to award high marks because of the type of business, it is misleading in my eyes.

Holy Hell!!! Bring a book! How, after all this store has been through (YouTube the video where the employees assault a customer), is the service STILL THIS BAD!!! No matter what day of the week or time of day, prepare to wait for an hour+ to get even the simplest order. And don't think you can skip the wait with GrubHub or a mobile order... it's still just as slow, perhaps even worse. Food order is never right, and the place is filthy. Every employee is disorganized, confused, slow, and disinterested. They are unapologetically terrible at everything. I mean, I honestly don't know how you can fail so miserably, so often, and still stay open. How has corporate not shut down this franchise yet? It's so laughably awful!!

Worst Taco Bell location ever. 35 people standing in line waiting to pick up orders. Employees are apathetic and ornry. Police chase your car.

Do NOT use this Taco Bell with GrubHub. They will completely screw up your order and neither party will fix it.

Used grubhub to deliver three blocks away to my busy bar. Not only did it take over two hours to make the food, but half of it was missing and the other half was wrong. Do better

Restaurant is an absolute dump. Employees are rude as all hell. Taco Bell is pretty awful to begin with but this particular Taco Bell manages to make it even worse.

Worst. Ever. Placed my order on an an in store mobile screen. Arrived before the rush, 1:37am order completed. Waited to check in for 30 minutes, didn't want to be rude. They claimed they must have deleted it. They stalled for 10 minutes and then they placed it again for me at the register using my phone. Forgot to correctly enter 4 of the items because the "Taco Bell order font was too small for them to read" on their own order. Another 30 minutes later - forgot 3 of the items for no reason. completely rude the entire time while we were in there for 1 hour and 13 minutes.

One staff member, Tanya, was extremely rude. There was a mix up on our order (which is understandable! I used to work in customer service!) and upon inquiring about our order, Tanya approached me very confrontationally and used explicit language. Very disappointed not only in her but also in the response of the staff. When I informed another staff member about the situation she had to be reminded twice to alert the manager. The manager listened to our concerns (which I appreciate) but I am not clear what came of it.

This location is so sloppy. These employees clearly hate their jobs. Few times ordered and my food looked like it had a rough ass day. Only thing that saved the food was my sriracha sauce I keep. Companies need to realize just because you're taking money from someone doesn't mean you can just give them poor quality food or service and them stay quiet about it.

Worst Taco Bell in the city. The " cooks" don't know how to do anything right. Cooking the wrong food, making it the wrong way. If you order a shredded chicken burrito, it shouldn't be grilled. But they grilled them like the grillers I ordered and never got. I got soft tacos instead. I feel bad for the manager because no one listens to him.

A wonderful woman that was making food in the kitchen around 9pm on 9/17 was so generous and kind, and promptly fixed our order when there was a minor mistake - also the cashier was so kind and attentive. This Taco Bell has definitely been improving their service with the hiring decisions they've been making lately