Fast-food chain serving tacos, quesadillas, and nachos
"The Mexican-inspired chain has also experimented in the chicken category, testing crispy chicken wings at at least one location as it explores nontraditional chicken offerings." - Jenny G. Zhang
"On August 13 the chain will remove all potato dishes along with other menu items in a major overhaul announced on its website. The revamp is being positioned as a significant streamlining of operations—intended to trim costs and free up space for new fan favorites and plant-based innovations—while introducing a few new items, including a $5 Grande Nachos Box and a $1 Beef Burrito. The cuts are especially painful for vegetarians and plant-based customers who have relied on the potato offerings as one of the few non-meat fast-food options; beans will remain, but fans of the carb-on-fat-on-carb hit of Cheesy Fiesta Potatoes (potatoes with cheese sauce and sour cream wrapped in a tortilla) may want to savor them now. A company representative also noted that some restaurants have paused breakfast service due to reduced hours and left open the possibility that potatoes could remain available in the breakfast daypart if service resumes." - Jenny G. Zhang
"Rumors that began on the r/LivingMas subreddit from a user claiming to be a verified employee set off uproar after reporting a mid-August suspension of multiple menu items; an update clarified that Quesaritos will remain available only via the web/mobile app (stores won’t be able to sell them), potato bites will be retained for breakfast service only, and Nacho Supreme is confirmed to be discontinued. Additional items said to be removed include the Grilled Steak Taco, Chips & Guac, and Chips & Pico, while the AM Sausage Crunchwrap will switch from a sausage patty to crumbled sausage. The situation prompted passionate fan reactions and coverage across outlets, and the chain issued a statement to media saying it is “in the process of evolving our menu to simplify operations and make our team member and customer experiences easier” (statement provided to Eater on July 16, 2020)." - Jenny G. Zhang
"The fast-food chain’s CEO published an open letter acknowledging the limits of corporate understanding—writing that he would not pretend to grasp the weight of years of injustice and inequality experienced by Black friends and colleagues—positioning the company as sympathetic while stopping short of describing concrete corrective measures in the piece quoted." - Jenny G. Zhang
"Like other fast-food brands, breakfast performance has plummeted for the chain because reduced commuter activity and people preparing breakfast at home have cut into morning visits." - Jenny G. Zhang