Taco Cabana

When I say I received the best customer service I mean it literally. Jessica was so nice and not to mention fast with my order and I had everything I needed in my bag. Ask for Jessica and she will ensure you’re taken care of in a timely, friendly, and professional manner.

At only 8pm, they made it very clear they were ready for me to go.... However, the cashier was incredibly kind and helpful. LOVE the salsa bar!

Service was absolutely horrible. I get they were busy with first day of school. But I got up extra early on the first day to get breakfast (work at school). Stood at the counter for a literal 15 minutes and was not attended to. Ended up just walking out. No hello, no sorry for the wait, I would’ve even appreciated a “sorry, come back another time it’s quite busy right now”. Or, “sorry you may want to reconsider, the waits gonna be a while”. Instead they just wasted my time and offered poor/no service.

Not only did staff ignore me as I walked in. Left me waiting at front counter for over 4 mins.. but just was the most unfriendly experience. From all 3 members of staff .. there was not a single person in the restaurant. I will never , spend money here again. Then when I got the food. It was hard and old. Just terrible!

The person at drive through is always nice but the quality of food is terrible. The picture shows what is supposed to be a bean, bacon, and potato taco. There are only 2 pieces of potato in this taco. The corn tortilla is very hard. I hardly received anything in the potato and egg taco. It was basically just a tortilla. I keep giving this location a chance because it is a convenient location for me and the person at the drive through is very nice in the mornings. However, the quality of food is terrible every time.

If I could give it no stars I would. First it took them like 3 minutes to come from the back to even take my order...then the manager is gone argue me down about how my bank works.. then I ordered a quesadilla. They just gave me what they wanted to and would even go by their own menu. With the large quesadilla, it is served with sour cream and guacamole and I ordered extra. First they were gon cheat me out of the side sour cream and guacamole cause I ordered extra and then cheat me of the ones I ordered cause they were only half full. DO NOT SPEND YOUR MONEY HERE.

Excellent service. Bilingual and knowledgeable. The chicken flatas are my FAV! Mirsa , the manager is very kind and quick when preparing food and helping you order😊

Their responsiveness is very poor, they are not customer oriented at all and treat customers very badly

Pandemic review: SAFE! CLEAN! Employees wore masks and gloves. The dining area appeared closed and everyone seemed to be using the drive-thru. Will be happy to return to grab family meals to go. Highly recommend! We used the app to order our meals and also some pantry items. We were pleasantly surprised that they included extra condiments even though we did not ask for them. Also, it is good to know, but we were able to add a few items to the order at the freaking window. We do not know if this is the norm, but it was extremely nice of them to do so to make our order more complete. For this location, we tried their new flavor margaritas as well. You get a mini bottle of the tequila to add to the frozen mix so you know exactly what you're drinking.

Wow taco cabana has gone completely downhill compared to the last time I had their food. I ordered through Uber eats and had the food delivered. It came packaged nicely, but the food was not great. I dare to even say it was good. The queso was so disgusting. Such thick, fake cheese (unlike the way it used to be). Even the tortillas seemed different and not as fresh. Their tortillas used to be one of my favorite things! The chicken flautas were awful. I dont know what happened to the chicken but it def seemed like it was bad or maybe not fried enough.. yuck

The Staff here are NOTHING SHORT OF AMAZING. FOOD WAS HOT AND DELICIOUS. FOR WHAT WE ORDERED, THE PRICE WAS RIGHT. Restrooms, SPOTLESS. The dining room is super nice; decorations include posters/pictures/prints fry 'Loteria (Mexican Bingo). The men's restroom features ''El Cateen," the Ladies, "La Dama.If you are hungry for healthy fare, where the price is right, and where you get your food FAST (BUT IT IS NOT FASTFOOD) check out this location. This Taco Cabana is Special, the Staff really help you feel right at home. Thanks to Bill (hope I got his name right (he's the 6'2" cook whom went on break after he prepared our delicious Taco Cabana Tacos. We SHALL MOST CERTAINLY BE Back.

We ordered online for pickup, which is probably why we had a better experience than the other reviews. We got their $3 margs, bean and cheese tacos, and chicken tacos. The tacos were cheap and tasted fine, but the bean and cheese tacos had very little filling. The margs were somewhat strong but still sweet. For sides, we got the Mexican rice, refried beans, guacamole, and chips and queso. The guac was very tasty and stood out from the rest of the sides.

Ordered a three chicken enchilada plate. It was ice cold and had guacamole that costs extra and I didn't order. Had to microwave the food for 4 and a half minutes. Looks like I was given a cold extra dish because nobody felt like making the actual one on the ticket. Should have read the reviews for this dump before eating here.

Anyone who remembers taco cabana in the 90s remembers that you got a lot for the money and it was really good. Well, those days are long past, but the food is still relatively decent for the money. I've been to pretty much all the locations in the Austin area and they're very much the same. I'd say this particular location is one of the better establishments. The lady behind the counter was very helpful and nice and my order came out pretty quickly. I was bummed to see the salsa bar permanently closed because that was half the fun of dining there. Next time I come back, it'll be for the breakfast tacos.

Drive-through tacos! That ALONE deserves 3 stars. Granted I'm from Boston so appreciate the little things, but Taco Cabana delivers on speed, convenience, and taste. The meat in the steak fajita tacos is grilled and tender. The refried beans and queso are both great accompaniments. And did I mention that you can access this deliciousness without even leaving your car?! Quit your complaining, and two-step it over to Taco Cabana.

The chips to the nachos were stale. The topping for nachos were cold. The cheese in the taco was unmelted the meat was not fully cooked. The food took over 20 minutes to be prepared. I went through the drive-thru and had to wait. Ordered a strawberry margarita and didn't receive. If there was an option to receive less than 1 star that might suffice.

I've been here enough times to know that this location needs help. Too many things wrong: terribly rude drive-thru customer service, incorrect orders/poor execution, bland condiments and burnt chips. I've experienced enough.

Breakfast tacos are always perfect!  Other meals are made correctly. Chicken is tender. The salsas are fresh.

The last time I ate at taco c was was with my stepson. He's gone now. I allways loved the salsa counter. Delicious, but you can't get it go. When I go to the cabaña I allways get the quesadillas authentic-o. But why not shrimp tampiquo all year? I love shrimp and it's really good. But why do I allways half to wait? Hello? If I were the owner of taco cabaño I would always do shrimp even if it's not the right time. Also I like floutas. I allways get them when I can't eat the shrimp meal. My wive said too much shelled fish is bad for my lungs. I may be allergic but not much. My wive allways telling me what to do, but sometimes I don't like. That. I want to go to taco cab more but my wive allways wants longjohn's silver. May be when my step son Brayden gets back from Houston camp next week. I miss shrimp

No trip back home to Austin is complete without a stop at Taco Cabana!! If you want fast Tex-Mex, this chain is the place to go. Customer service can be iffy - believe me, I get it: Fast Food is a crappy, waaaay underpaid job, but a thank you isn't too much to ask for when somebody else is giving you their money. Come for the food here; you won't be disappointed, and it won't make your budget scream.

Absolutely the worst! Management was more worried about proving me wrong to even notice that the ice was out. Pepsi was totally out so I opted for root beer. It was watered down and tasted horrible so I let management know while asking for a cup of ice bc ice machine was out of ice. So he comes out and tries it and proceeded to tell me it was fine. I said it's watered down to which he replied "well it is mixed with water!" Bc I didn't want to stand and argue with him I just said whatever. So yes I am well aware of how a soda machine works. I'm also well aware of the turn down the syrup to save money! That's also probably the reason you were out of everything! Also still waiting on that salsa ranch! But hey since y'all are on top of your stuff.....the mold problems in the women's restroom needs to be addressed. That is black mold and not healthy or safe for your employees or guest. Seeing as how it is around the ac vents it's in your ventilation system which is now going through the whole building. The dirty looks during my time in your restaurant didn't bother me! But I'm sure they made you feel better. You sir are failing as a manager and failed terribly at customer service!

Dropped by on my way home from a long day for tacos and trimmings @Taco Cabana. The lady working the window wasn't friendly but I always give people benefit of doubt , ya never know what was happening for her. Gauging from her attitude I should have gone elsewhere,but I waited .. I have to say the food they gave me was hardly eatable.. it was cold when I got it home, which meant it wasn't hot when she gave it to me. The guacamole was ok, but seriously folks!!!! If you not gonna care what you serve, just close the place down! I've had good food at this fast food chain before , but I will never return. ..

Dropped by for my usual two breakfast tacos and an Ice Tea. Let me be very clear do not get the ice tea. Wait let me say that just one more time.............. Do not get the ice tea. After my transaction in the drive thru was complete I headed to work. Got to the office and sat at my desk took a large gulp of tea. That is the moment I thought to myself there was a very large problem. The tea tasted bad, not it's been sitting around to long bad. Not the tea was brewed to strong bad. The kind of bad where you wonder if someone left cleaning products in the contained on accident bad. I am not really not sure why the tea would have such a chemical like flavor. Ice tea is not hard to make and there is no situation where unsweetened tea should have such a flavor. On a side note the breakfast tacos were fine. Now I no longer trust this restaurant and that is the real issue.

I had driven 30 minutes out just for this mess, it's not worth it . I ordered a cheese quesadilla with pico and sour cream on the side just for them to give me a chicken quesadilla. Once i got back into my car to start eating, I notice that there was barely no cheese or pico inside it. By then I just was over it, bad enough I was super hungry, I just took it back and got a refund. Please go somewhere else or just head over to H-E-B and cook it yourself.

girl with the purple hair is rude as fuck. also they messed up our order twice and charged us for their mistakes. 0 stars.

Don't bother with this location I could even finish cheese enchiladas they left them in the microwave too long couldn't chew thru the Last of it

5/24/2019 - It's 8:27am and the doors are locked. After a few minutes and after I took a picture, a worker asked if I was there to pick up an order. I said no then she said they are only taking drive through orders. I guess Taco Cabana doesn't want my business today. When going through the Taco Cabana drive thru, it's not enough to make sure I got the correct number of tacos I ordered, now I I have to make sure there is food inside my breakfast taco. Here is my plain egg taco purchased 2/20/18 around 8:

We came at about 6:10am the front doors were locked and the sign for "dine-in hours" said 6:00am to 10:00pm and also that they accept contactless pay when we got to the drive thru since dine in apparently wasn't an option the person on the other end sounded like they didn't want to be there and were super rude about "no we don't accept Apple Pay"

Ordered nachos , the sauce was good, meat was good condiments were good but the chips were STALE AND OLD!!!!!! Scooped what I could and ate with out their nasty chips! WILL BE EXTREMELY CAUTIOUS ABOUT ORDERING THERE AGAIN!

I stopped by the S I35 location at noon today. The restaurant was empty. I ordered the mexican plate (taco, enchilada, rice and beans). The food was bland at best. The tortilla was cold. The taco was adequate - the only reason I'm not giving 1 star. I went to get plastic cutlery and only found knives and spoons - no forks. They've ditched the bar where you used to get salsa and things for the order. The bar is still there, just empty. There is no reason for me to go back.

Although a clean place to eat, the food quality is poor and the staff is far removed from being excited to work there. This is the McDonald's of "Mexican" food and the underwhelming atmosphere left me hollow inside due to underwhelming portions and taste.

They barely filled the tacos. Such a rip off. I'm so bummed and still hungry. #yoquierotacobell

This location will tell you that they only accept cash, and then when you get to the window and have no cash, then all of a sudden they will take a credit card. This has happened several times. Seems like someone is pocketing the cash.

It's been a while since I have been here and I was hoping they had improved since I didn't feel like cooking and just wanted a quick bite that was fast food fried food. We stopped in and walked up to the counter to a gal who definitely wasn't interested in doing her job at the register. This became further evident when we asked if they had barbacoa since it was a little later in the evening and we know this is a breakfast item. She blank stared at us, checked her phone and then proceeded to the kitchen to ask the cooks. As we stood there waiting she slowly came back to the register and stood there and stared at us. My friend had to ask her if she found out if they had it or not. She then proceeded to say, "yes we have it but, not the way the Mexican people like it made." Um ok we both looked at each other and we weren't really sure where to go with that. My friend was already annoyed so he walked out and after a minute or so, I walked out because I realized he wasn't coming back in. We decided to go to the Burnet location because we didn't want to order any food from someone who had such bad customer service or have them prepare our food. I can't believe the seriously awful level of customer service at this location and if it wasn't the second time in two years that this has happened to me I wouldn't be as upset.

Horrible. I went inside for a to go order because the drive thru line was really long. I only wanted 2 tacos and a small queso but the girl talked me into the combo meal saying it's cheaper. It is not. I paid $2 more for a drink that I didn't want. Then I waited 20 min and when I asked for my money back the creepy guy taking food to tables said "why?" Because it's taking way too long and I need to go! So the girl just shrugged and said "I told her". I don't know what that means. Horrible customer setvice Update: I tried again and when I ordered my usual chicken tacos at the drive thru I was told they don't sell them anymore. So I needed a moment to look over the menu and the girl seemed really annoyed and took a long time to get back to me. Never again!

We saw this chain all around Austin and decided to give it a try for breakfast. Pros: Food was fresh and tasted good. It was a cheap breakfast. Portion size was big. Cons: Atmosphere felt like any other fast food chain.-boring. Employees did not seem happy to be there. They take a minute to handle ringing up a simple special order. When they bring the food to your table, it was just plopped down on the table. Would I go back? It would not be my first choice. Food - 3 stars: service - 2 stars.

Their service is the absolute worst I've ever received at any kind of take out place. Something is missing from my order every time. A taco I got during my last visit had a piece of grill brush in it and I bit down on it and chipped a tooth. I was really unhappy that I had to go there again today but I had 2 kids in the car and I needed to get them food quickly. I explained that my last visit was not up to par and they told me they would double check my order and it assured me that they would get it right. Like a fool, I trusted them. I got home and realized that 2 fajita chicken tacos with peppers and onions were missing. I was charged for them and I am livid that they are missing. They won't even answer the phone to make it right and I have tried calling 5 times. Ughhhhhh JUST THE WORST.

Warning: Wild ride ahead. The manager here, Ferdinand, is absolutely psychotic. While I understand, this sounds dramatic, he did everything from puff his chest up to my friend like he was going to fight him to raise his voice to me. I'M NOT LYING, YALL. THAT HAPPENED. Note: this is all because we waited 37 mins for our food and simply asking for an update of when it may be ready. I am still floored by the experience. I always give credit where credit is due and about four months ago I stopped at this location and had a terrific experience with Christopher and during this ordeal there was another employee Max that also had great customer service. The district manager reached out to me and I appreciate that but I still can not believe they have someone like that working for them. Do not bring your children here. This whole ordeal happened in front of a 5 year old little girl.

Tried to walk in for a quick lunch and was told their dine in area was closed. That's not a problem. The problem is there was no signage whatsoever indicating that matter, along with the uninterested service. Basically was just turned down and offered no alternative. (i.e. placing a to-go order, using the drive through, mobile order, etc). Taco Cabana used to be pretty busy when they were 24 hours and I liked it better then. It seems after Covid, their attention to dine in experience has gotten very lackluster and that's an issue.

Dont go today, bad service. They give you a number But don't tell you you still have to pick up your When I got my order I had Ask for ground beef nachos they brought me tacos. 20 minutes later they Brought me the ground beef nachos I ordered but the chips were stale the beans were smoking hot but the whole thing was just bland. My bank statement says that the charge me $9.87 but when I asked for to refund the owner gave me $6.05 definitely the last time I go to this taco cabana

Asked for soft tacos and I got crispy deformed tacos instead. And cold meat. I walk to this place like twice a week. Hopefully next time will be better.

Do not, I repeat DO NOT order a TORTA here. 30% mayo, 20% tomato , 40% we don't care, I think possibly a pice of meat on a stale and slimy bun. Imagine an irritated Chinese speaking Italian hungover making your Mexican torta blindfolded while someone is slapping the back of their head.

Skip a stand in mgr here doing an awesome job. Very attentive My brother and I noticed hom walking around outside making sure everything is nice and clean

Just not good. wait time - slower than slow, food quality - bland and boring, Staff - underwhelming, all in all just sad.

I wanted to choose NO stars, but it wouldn't let me.. I placed an order on the app and asked for some additions to my tacos. I waited in the drive thu for 30 minutes to pick up my order. When I got home the tacos were incorrect so I called to let them know. The young girl ( shanae, I belive) started to scold me and said " you weren't charged for the extra stuff, so I don't know what your problem is" . I stated my problem was that I didn't recieve the correct order. She kept arguing with me stating that they "dont control the app" , so I asked for a manager. We came to the conclusion that she would refund my money, never mentioning to return the food. I waited, again, in the drive thru( as the front door was locked), gave the middle aged Hispanic manager my receipt and was then yelled at "where's the food". I stated that she didn't ask me to return it. After she kept yelling at me, I asked for my receipt back. She started to hand it to me then SNATCHED it out of my hand. I drove off startled at the service I just received thinking I would just go home and access the complaint line......yeah, good luck on that one. I proceeded to sit on hold for over 30 minutes with no one ever answering. Don't go here! Customer service is horrible and corporate is even worse!! I wouldn't of complained except this is the 3rd time I have tried to contact the "Help" line and left sitting on hold for over half an hour each time. Are you guys getting that many complaints? Maybe it's time to revisit your businesses plans, if that's the case.

when i opened this up, it gave me a vague memory of when my daughter was just born. you know what i mean. look at this picture. i fed this to my dog after i vomited it up on my linoleum floor. the odor was that of an unwashed asshole. i wish i could have my food reimbursed as well as the medical procedures for my darling Sparky, that i'm going to have to fly to Belize to get for her. Would like the plane tickets reimbursed too, but this shitty corporation won't even answer my phone calls! PATHETIC. After i vomited up this actual slop, i knelt in the shower and cried for about 20-25 minutes, wondering why my life came to this. My wife also just left me, so why did taco cabana, on top of this stress, have to serve me this JOKE of a meal? I can't trust anyone anymore. Goodbye cruel world.

My friends and I were dreaming of taco cabana margs to go. The website and their drive thru screen said they close at 12am on Thursday and we were at the drive thru at 11.10pm. No one answered us on the drive thru, we went to the window and there was no one there. we stayed in the drive thru for thirty minutes and NO ONE appeared ever. We received no service at all and decided to leave, after we sent a message to taco cabanas customer service website but got no answer from them. Not satisfied with the service at all, from the location or the overall customer service.

It took 35 minutes to receive my food. When I received it, the guy said "Sorry for the wait, it won't happen again." By the look of other reviews here, it's happened more than once. Plus, my rice and chicken tasted stale. To sum it up in a few words: they over promise, and under deliver.

Actually I can't stand taco cabana anymore. After being spoiled by so many good taco places in Austin I just don't think I could ever come back here again. This is just taco lite. True trash taco fast food if there was such a thing.

Wow, is service at this location always so slow? Based on other Yelp reviews, the answer is yes. I went through the drive through around 10am on Sunday morning. I just finished up at the gym and didn't want to go inside because I was all sweaty. I pulled up and there were only 3 cars ahead of me. The voice on the intercom asked for my order. I started ordering and was interrupted, asked to hold on a second. I waited for about five minutes, and then the person came back to take my order. I ordered and it took about 10 minutes to make my way up to the window and receive my food. Luckily I checked the bag before driving away because they forget to include the salsa that I specifically asked for. I drove around, parked, walked in, got some salsa and napkins (which they also failed to include), and left. The whole purpose of going through the drive through is so you do not have to go inside. Their failure to complete my order defeated the purpose.

What are ya'll smoking? Child please, me and my co worker come here every week for those bomb ass chicken quesadillas. Always hits the spot. Also we drink a couple of their margaritas and they are pretty good and strong given that it's a fast food. Sheesh y'all better get out your feelings and get yo life. Leave my taco cabana alone okaaaaay......! Go pick on taco bell dusty self, Check please lol

Okay, I'm a fan of the food but not in the slop like way they put it together . I have repeatedly had my order messed up and called them out on it every time, calling customer service twice and they took my information and offered me a 25 dollar gift card on 2 separate occasions only to never have the cards arrive. I am done with Taco Cabana for good.

The overall ratings of every Taco Cabana is always a solid 3 stars or less. Personally, I've had pretty good experiences with Taco Cabana because I don't expect anything mind blowing. I've been through the drive-through here twice and have never been disappointed. The service has always been relatively fast. I got the chicken flautas both times, and they were always crispy and delicious. Dunk those babies in some queso, guacamole, sour cream, or wrap them up in a tortilla stuffed with rice, beans, cheese, and lettuce and you've got a pretty cheap, substantial meal. A diverse salsa bar and fresh flour tortillas definitely don't hurt its rating either.

Little or no English Spoken. What should of been 2 ounces of chicken on the quesadilla was MORE LIKE 2 pieces of shredded chicken. Damn it I'm tired of getting screwed over by too cheap of help in this kitchen cock roach hole

We love TC. Yes, they sometimes forget a part of your order. Yes, you kinda get variations on a theme of what you ordered. But the kickin nachos and the margaritas to go are delicious, and where else can you get dinner for two for $20??? We do stan TC!

I had to order 40 breakfast tacos for work. I submitted the oder online but I put 7:30pm instead of am! I called the store directly and the manager assured me that they would have it ready in the morning. He was very polite and kind. I called in the morning to confirm and they had the order and knew the situation. The tacos were ready when I arrived and pick up was a breeze. They were a hit at work too!

Waited almost 30 mins for a burrito Togo? I thought this would be a quick stop. It looks like a fast food restaurant. One patron went to ask about her order and moments later the restaurant employee scream the patrons number... it was startling to put it mildly. You'd think someone was being stabbed. I figured after the long wait the burrito would at least be okay. I had about three bites of my burrito and threw it out. There was no chicken, rice was undercooked, and over all the burrito was a gross sloppy hot mess. I ended up having to get something from some where else just to get the taste out of my mouth. First and last time taco cabana. Waste of time, money and bad food.