Bee D.
Yelp
I was hired here and wasn't paid until I called corporate on this location. They were very disorganized and the back area was dirty. They had old jalapeños in small salsa containers in the office on top of the brochures for employees on a shelve. I've never been back as a customer or employee after witnessing some of the disgusting things that go on in this location. I was hired on the spot and then patronized for applying because I was a recently graduated college student. Why hire someone that you think is not suitable for the job, to begin with? I went to my first shift where the shift manager had no idea that I was even coming in or a new employee. It took them over three hours of me just sitting there waiting and looking like I was sitting there because no one could contact the store manager (Ser. The shift decided to send me to their office and I waited about an hour because no one there knew any of the passwords to the system and then their computer crashed. Then the connection failed and logged me out several times and I had to restart the process about two times. I was yelled at for taking too long. They expected me to go through all the training material on my own and sign off on some forms that said that I had been helped with everything by the shift which was not the case. I was going to be sent on a lunch when the shift manager saw that I did not have the whole uniform on and she berated for it because the uniform items were supposed to be provided by the hiring manager (they were never provided as I had been told that I would receive them on my first day). I was also supposed to be provided with a locker but they didn't and some of my personal belongings were stolen by employees on my first day there. She then asked one of the guys that solely worked in the back to lend me his apron and was told to go to lunch wearing that. She also pointed out that everyone there is Mexican so I should fit in with "those type of people." I went to put in my order and she asked what I was doing and told me to go make my own food. I was now one of them and they didn't have to treat me like a customer. I went to get some food and was told I could only eat the breakfast leftover items which were just warm. I am not a fan of breakfast foods with eggs so I couldn't eat it without adding lots of cheese and salsa to get over the eggy taste. They like to have their employees promote the restaurant too. Later, she told me I would be shadowing her. However, I was set to leave in less than five minutes but she didn't care. I had told the manager I had an appointment and because she didn't let me go when I was originally supposed to go, I missed my appointment, my ride was angry at me, and I was charged at $20 no-show fee. I also found out that about my stolen money and items after I left. I called in because I was having trouble breathing the next day due to my severe asthma at the time but they didn't care. I was then called and told by Sergio (the manager) that Gwen (the shift who berated me) told him that I was told to show up and never did nor called in. I had called both numbers I had for the restaurant and she only answered on of the phones. Apparently, the number I had been called from for my interview was his personal cell phone number. I showed up still sick and they had me start but was yelled at for making wheezing sounds and dismissed for it. They didn't even tell me what my schedule was. I called in and showed up but was ignored by all the staff. Instead of giving me a reason for why they were acting that way, they "let me go" without pay and without telling me. I went in and I was told that they would call law enforcement for showing up without reason and that I had tried to endanger everyone with my sickness. I then took action and called corporate where I was ignored several times and told that they couldn't do anything. I told them that I was going to post this online and did so on Twitter, Facebook, and YouTube. They didn't believe me until they saw it, Then someone finally contacted me. It turns out that the store had never sent in my information to corporate and they had no idea. I was being told I was lying until I told them to check if the store had paid for my TABC training because I had taken the course, had the username and password to their computer, and there should be surveillance video from those days to prove what I was saying was true. After months of fighting with corporate, they finally paid me and a bit extra. Unfortunately, my check arrived at the store and a very disgruntled shift called me to go pick up my "free undeserving money." I went and the owner had the nerve to ask why I had gone through so much trouble and that I truly didn't deserve to be there.
Not all of their food is fresh. Any food that has been under the heating lamps for a while is microwaved. The shift managers were so rude and unwelcoming unlike the rest of the employees that cook and clean.
