Nani
Google
Customer service is 90% better than it was years ago. The outdoor and indoor dining was clean. I've noticed a few employees forget or purposely not add little things. For example, if you ask for salsa bar items, be sure you receive exactly what you requested. I pay attention to what goes on or with the items I'm ordering. I ordered the kickin nachos. The chips, beans, meat, and toppings were fresh and satisfying. It doesn't have a lot of meat in my opinion. However, I think it's worth $11 for the pizza-size box you receive. I opened the box and noticed there were no jalapeños. I had to park and go inside to get jalapeños added. The employee was nice enough to add chopped and whole. Like I said pay attention to what you're given before leaving the establishment.
Customer service is terrible, and they always seem to forget something. Mobile order was not ready on time, and I had to ask for silverware 3 times. I could tell there was a language barrier, all of the employees had to ask the manager for help in Spanish. For this reason, the manager had to stop cooking to speak to me about my order. If this location doesn't do better, it may close. I was the only customer inside, no one was in the drive-thur, and no one in curbside pick-up. All of the items I ordered had barely any meat. One lady tried to give me nonfrozen margaritas, glad the manager remade them. Example: when you're getting a slurpee from the gas station and it first comes out somewhat watery. Often times you have to wait a few seconds for the machine to kick-in. Once my drinks were remade, they tasted great. Sopapilla's and peach empanadas were good. Churro's barely had cinnamon on top, yet they were cooked correctly. I feel the manager is employing individuals she truly wants to help. However, she needs to hire another English-speaking employee that can help with customers.
