Taco Cabana

The food here is good but the service is terrible. I literally have waited over TWENTY FIVE MINUTES for six tacos. I placed my order at 8:08 am and it WAS 8:35 when I got my order. The salsa bar was not set up, none was offered and when I asked the lady seemed to have been irritated by my request, and then just gave me a salsa without offering me any of the usual options. Taco cabana food is taco cabana food, pretty decent, but there are other locations, that I will for sure be going before visiting this one again.

Taco Cabana (in general and definitely this location) has lost touch with what their customers want. I arrived at 11am and asked for beef fajitas. Was rudely told by the counter help that they didn't have any (see attached pic. Of fajitas on the grill.) What happened to Taco Cabanas wonderful salsa bar? Now only an anemic reminder of what used to be (see attached pic.) I'm glad I don't live anywhere near this Taco Cabana because I would hate to have to go in there because I enjoy Taco cabana's fajitas.

Such a terrible place. Never again we will eat there. Went in around 815pm. There was only 2 workers and they were just standing around in the kitchen. They were talking to each other. It took 15 minutes to take our order. No other customers were there. Then it took 20 mins to get our food. The rice was crunchy, the taco shells were stale, the enchiladas were tough, no tortillas, the relish bar was blown out and empty. The beans and tea was the only good thing.

The enchiladas are good, but they seem to have A LOT of trouble paying attention to orders. I always ask for corn tortillas, and half the time they give me flour. I got DoorDash today, asked for corn tortillas. I got some of the shittiest flour tortillas around, including one that looked like someone ate off of one.

Howdy folks, I been getting margaritas here from 2weeks or so.. I appreciate the gentleman who fills up the margaritas cups. There's another gentleman he doesn't fill Upp the cups.. he even ask me if he wanted me to fill Upp my cup after giving it to me. It didn't make sense 😕 But a elder lady coming out the drive thru told me he was prejudice. I knew exactly who she was talking about. Thank you to the Gentleman who fills Upp the margaritas cups. 💪🏾💯🙏🏿❤️

I’ve come here several times for cheese enchiladas because they can be really good. On 11/25 at 7pm, I got a fresh, hot plate — truly 5/5. This first experience is what brought me back. Since then, the quality has dropped drastically. On a lunch visit around 11:30am, there was no rice, the enchiladas tasted old, and the beans were dry. It was maybe a 3/5, and I had mild stomach gurgling afterward. But today 12/5 was the worst. I was given very old enchiladas, clearly reheated, tough, greasy, and impossible to cut with a fork. I received only a few spoonfuls of rice, no guac, and beans so old my stomach reacted instantly with one bite!. I couldn’t eat any of it and had to throw the entire meal away. The staff is friendly, but food safety and freshness need immediate attention. Owner: please order anonymously and taste what’s coming out of the kitchen. Lancaster location has potential, but the inconsistency and old food are unacceptable.

I think that this was a decent location. The food was pretty good. There was no salsa bar set up and it was empty in there. Some of the drinks were out of order but otherwise I think it was a pretty good experience.

Was charged for the large quesadillas but was given the regular size.

Whewwwwww this was the worst fast food I've had in a while. I wanted a Mexican pizza and for some ungodly reason I stopped here to order-- with no onions. It was cold and as you can see the cheese was not melted on top. I still have the courage to take a bite and it was disgusting. Zero stars. I ordered in the drive thru but went inside to get a fork and it was very dingy inside and looked abandoned. Smh. Lancaster is struggling in general food wise.

Stopped here a few times for a quick bite. Work takes me constantly up and down the 35 corridor and somehow I'm always searching for food in the DeSoto / Lancaster area. Counter service is always friendly. Mostly lunches here but for this visit I'm concentrating on the recent breakfast I had here. Was I supposed to be here on a Saturday morning? Nope! My work truck broke down on Friday and I had to stay the night. Drove into TC from Richardson; didn't realize breakfast plates are back. Don't exactly remember when they vanished (covid?) but it was a surprise to see they are offering more than sausage and bacon. Scrambled eggs with Ranchero Sauce with Beef Fajita. Requisite beans and taters too. Loaded up with various salsas. Eggs were ok and I wish the Ranchero wasn't so runny. Same as it ever tasted. Add some pico to the refried beans for extra flavor and ask for butter for the tortillas! Filled up my iced tea for the trip south and headed home.

I ordered a torta and they gave me street tacos! And I also asked for a Dr Pepper and that's what it stated on the recipe, but I ended up getting a Pepsi.

I feeling like a taco. Taco Cabana beyond meat plant-based taco? Yes, please. Often I get my beyond meat taco in a crispy corn shell $2.99. Really delicious beyond taco with lettuce and tomato. I ask for jalapeños, extra tomato salsa, pico, and cilantro, yum-yummy! This is dumped in my bowl and becomes an amazing beyond meat taco SALAD. I placed my order to-go at the counter. My service was super cool. He asked me 2-3 times if I wanted additional condiments. Really great service. The cook in the back came to the front to confirm crispy corn not soft flour. Thank you Taco Cabana for excellent beyond meat tacos. Back again soon, that's a problem.

This review is solely about the supervisor or manager (I'm not sure what her title was) who was working 7/2/21 around 8:30PM. Understandably it was really busy not to mention they were short staffed as all restaurants are post COVID-19. A young gentleman was working really hard to get orders out to the lobby full of customers. He was making sure orders were correct and he was doing a good job keeping the customers calm. We were there for over 30 minutes and we never saw her. All of a sudden she came from the back and started yelling at him in front of the customers. I was applauded! She was nowhere to be found and certainly not helping her crew, but she screamed at him "If you don't want to work you can leave." By this time we had just been handed our order and we were leaving. As we were leaving we saw him walking across the parking lot in tears headed home. If upper management reads this please investigate this situation.

Food seems good and the margaritas, but the service is so poor. The cashiers seemed annoyed by us being there and had bad attitudes, I get that working fast food isn't easy I've been doing it for a while now. But still there's no reason for treating the customers that poorly. Honestly very disappointed.

Seems to me theY Always have a limit in their orders and have a huge attitude.. only allowed two margaritas anywhere else. I never have an issue except this one.

Ate lunch there yesterday. Floors and tables were filthy. Girl preparing our food had dirty 1-inch fingernails so wore no gloves. Rice was brittle and had a strange flavor. Understandably, I got food poisoning and have been sick since I woke up. I thought about calling and complaining but from what I saw yesterday, it would clearly do no good. Do NOT eat here or you may suffer as I have.

if I could give this restaurant ZERO stars I would. filthy and nasty. Most tables in the empty dining room were ditry. trash was overflowing. napkin dispensers were empty. tortillas had fallen off the press and were lying on the floor. I live in Missouri and usually love Taco Cabana and was so excited to enjoy fresh tortillas and tasty Mexican food. The kid that waited on us acted like we were an inconvenience and literally grunted at us when we asked how he was (after waiting in a nearly empty restaurant for a few minutes for him to come to the register) He was texting on his phone the entire time we were ordering. When he gave us our total, I held my card out for 20 seconds (as he was texting) before he grunted and took it. He ran the card and, with my card in his hand, picked up his phone again and started texting again. Gee, I hate that we interpreted your social life at work. While we ate, he sat at a table--in the middle of the dirty dining room and continued with phone in hand. We usually stop at this Taco Cabana on our Texas trips because it has been clean and friendly. I know the whole world is short staffed right now, but I that was ridiculous and we will not be back.

Appreciate the lady that goes beyond to accommodate my preferences, like sitting on the patio, even though it was closed.

They are the SLOWEST. Plus they put no effort into getting your order correct. If you don't care about your product, why work there?

This is the absolute worst, horrific, awful Taco Cabana in the entire chain of Taco Cabanas all over the world (Ok, the US, but you get my point!). Seriously. My decades-long dedication to TC, plus my periodic resistance to driving anywhere other than a 5 mile radius from my home has kept me coming to this particular location since I moved down South but no longer! Now let me just set a baseline of service expectations at this location for you: your order WILL be messed up and it will take an extremely long time to get said order. But its TC, so i can tolerate a bit of foolishness for my quesadillas. But on this particular visit not only were they out of ground beef, shredded chicken for tacos, but they were out of flour tortillas! Huh?! Now y'all know Taco Cabana has THE BEST flour tortillas so that was a major problem. When I asked what was up they said "the machine not really acting right". Oh and no one bothered to tell me the tortillia situation until I got to the front of the drive-thru line after waiting almost 20 minutes in line! That's it I'm done. I still love me some TC but this location can have it. Is this location of franchise? Because this franchisee seriously needs their license revoked. It's so beyond ridiculous!

Ordered door dash and got chicken flautas and beef taco. Also chips and queso. Food was cold when arrived and flautas were nasty. Will not order again!

I grew-up eating Taco Cabana and have always loved that it's simple yet fresh. This location leaves a bit to be desired. The staff is pretty friendly but the food, wait, and cleanliness is always hit or miss. Let's start with the food.. pretty basic Tex-Mex. I love getting the quesadillas, nachos, fajitas,etc. Prices are good and reflect value. They actually cook their chicken and steaks so they usually have that tasty grill taste to them. The wait.. omg it's pretty bad. Don't even try the drive-thru thinking it will go by faster. Super slow. Cleanliness.. I mean the whole salad bar area is usually always pretty messy and I doesn't seem to be cleaned regularly. This Taco Cabana is usually good, this location however, is not.

If I could rate a zero I would, The manager at taco cabana in Lancaster just called me a bitch cause I asked for her and the employees name while trying to pick up my door dash after waiting 20 minutes in the drive through, then they shut the window and all started laughing smh

Taco Cabana has good nachos. The service is not the best. It appears that staff slops the food on the plate. The food presentation is horrible. I don't go as often, because presentation is everything to me.

Worst ever! I ordered the Large Chicken Quesadillas which normally come with SOME grilled chicken!!!! Also, normally comes with sour cream and guacamole - I had to ask for both, only to be given these small servings for a Large. Needless to say, I won't be back!!! $16 for cheese and tortillas - 3 thumbs down!!!!

I stopped by today after work to get my two free tacos for my birthday and I went through the drive thru and when I pulled up to the window to show Vanessa my phone app she swiped my app and also tried to charge me for the tacos she made up some kind of story about I only receive points and not the Taco's so I left without the food because it just didn't sound right so people be aware of Vanessa

Horrible. On several different occasions I witnessed the employees not washing their hands while in the bathroom. I'm done even trying to purchase from the location ever again. Horrible service, horrible food, and most importantly horrible hygiene. No thanks.

Taco Cabana is Taco Cabana LOL I absolutely love their happy hour and their Margaritas! But the other food is your average Tex-Mex. They should definitely consider adding chips and salsa as complementary to their happy hour margaritas!

Drive thru line took forever. Ordered a taco salad with no beans and no guacamole. It came with no guac but was LOADED with beans! Chicken enchiladas were messed up as well. Ordered all Drinks with no ice and all drinks had ice in them. By the time I got home, all the teas were watered down. There are too many other Mexican restaurants in the Dallas area to settle for this mediocre service and lack of attention to detail.

I would rather give this location a zero, but that's not an option. The food is horrible.

Went to get lunch today, ordered Steak taco plate, Steak Nachos, Chips and queso. The food was horrible, dried steak, the chips were stale. The rice and refried beans were dry. The only good thing I can say the cashier was nice. I've been going to this TC for years. This may be my last. I thank you should make your employees pay for the bad food they serve to your customers. Remember the customers pay the bills.

Very long drive through line. Also long line inside. This place is very unsanitary. The teens that work here have nasty attitudes. They move like snails. I love taco cabana so this very disappointing. The owner and manager of this location should be ashamed. Get this together please!

Wow! This place is turning it around. Sucked forever but is now doing it right. Staff is friendly and food was hot, fresh and tasty! Awesome!

I really love the food here but i really hate that when I make a online order with them through the app they always never have it. And barely start making it when I get here. I understand it gets busy but don't put me on hold on the phone for more than 5 mins. This is the 2nd time I have come here. And I'm only displeased on the mobile service. Please keep more track of your mobile orders. And don't forget about them. And also double check your food when you get it. They messed up my meal three times in a row. And lasted a long time in the drive thru because of it.

I love Taco Cabana but this location is the absolute worst! It's the closest to me and I always try to give them another chance but I'm fed up. They always forget an item that you pay for and when you ask them they're super rude. This is my last time coming here.

I have tried giving the location several opportunities to get it right. NO Way! they are the worst. Can never get the order right and today 5/25/20. Order wrong, and the drive thru person literally threw my change at me and she almost just slung my food in my hand. This location should shut down! I am done with this location. Stay AWAY..... No Good.

Worst Taco Cabana ever!!! No management to oversee the flow of service. Just slow for no reason at all!!! Where is the manager???? Waited almost 30 min for a taco!! Ridiculous!! No sense of urgency

No value for your money at this place, order a nine dollar steak fajita combo, you get about 6 pieces of meat, two tortilla, some salsa, queso, and chips, for 9 dollars. For seven dollars I can go to a gas station by my house and get three excellent tasting authentic Mexican tacos , rice, beans, peppers and onions. Pretty bad when a gas station can offer you a better meal taste wise and value wise than an actual food place can lol I can say I use to love their food but the prices have gone up and the value down, you just don't get enough for your money here.

Jeez man the freaking drive through wait is ridiculous. This location is by far the worst with lazy employees avoid this location at all costs

Took over 30 minutes to get food. Cooks in back did not move with a purpose or urgency.

Horrible experience. First time at this location, though I've eaten at Taco Cabana scores of times. Always had from good to great experience. This place was dirty, staff was rude, and it took over 24 minutes to receive an order of just a bowl of rice and a bowl of beans. Might have been an off day for them, as it was not Taco Cabana standard by any stretch. If it is the norm for this location, then TC should shut down ASAP, or maybe even the Health Department should.

This restaurant needs a serious overhaul the employees do not care. The lines are very long and they never get Your order right. Years ago it was average but now the ingredients are not fresh and I came in today and tortillas were all over the floor all the employees had food all over them and seems to be on something.

Disgusting. Simply got a water cup. The first time after I filled it up there was a bug floating up top. I then asked for another cup. Then filled it up and there was black flakes in it. Would not suggest going here.

Slow is an understatement. Came here to pick up a few tacos woth my daughter and here we are over 15 minutes later and still no food. 5 tacos and chips w/ queso should not take 20 minutes. I've learned my lesson at least with this place. The only reason for the 2 stars is for the beer that they have at the counter. Other then that nope. Got me once. Not going to get me again. Total wait time was a little over 19 minutes. Come on guys. Really??? I would hate to see this place when it gets packed. No than you

Worst Taco Cabana ever either it's a fight or they fucking up my order. I hate this place I wish my city did better especially being off a main highway (I-35). Y'all consistent at fucking up orders

Place a to go order via drive thru. Pull up to the window and notice a worker not fully utilizing mask to cover both mouth and nose. This person was in the food area.

Really rude workers! They literally throw the food at me thru the drive thru window! Didn't say hi or hello nothing, just ask your payment then throw you your order!

I go here for lunch at least once bi-weekly. They've always been courteous and my food is always correct. Great place to visit for lunch. Fast service especially for lunch when you are on the go. Food is exactly what I expect. Great!

They always run out ranch sauce after 10pm and they don't want make some more and plus the steak tacos I ordered are too dry and I ask them not to put guacamole on my food but they did anyways

It took forever but the food reminded me of my grandmother. They were cooked to the perfect temperature & the cashier was nice

The wait time can be rather long. They tend to run out of food a lot. But the food is still delicious and the employeesare definitely overworked, but they are still very approachable and friendly.

Doesn't even deserve one star. S*** service, s*** people, and you will wait 30 mins + in the drive through.

The service and the food that we received from this location were not very pleasant! I've been to another Taco Cabana before and had a much better experience. We were in the middle of our long drive from Kansas City to South Texas when we stopped at this location for dinner. The lady that was taking our order did not provide good customer service. She did not greet us with a smile and we can barely hear her talk! My husband had to ask her to speak up a number of time. Then, when we received our food, my steak street tacos were not good at all. The steak did not look like they were done right, honestly I couldn't even tell what type of meat it was from first glance because it looked like it was boiled. The rice was soggy and the charro beans lacked any flavor.

I went at 11 am on a Saturday morning. It took 25 minutes to receive my to go order. The assumed manager would come to the front of store and take orders and then return to the kitchen so customers entering had to wait 2-3 minutes before even being greeted. I don't understand why the delay as I saw at least 4 employees. If that's not enough you need to add an additional person to the team especially on a Saturday . The previous reviews I read also reflected that time was an issue. The food was as expected so no complaints there.

Terrible. Just terrible. Went inside on a Sunday morning because the drive-thru was slammed. We were just picking up breakfast for a road trip, and thought inside might be faster. There was a long line and one register open. The teen working the register was not very friendly (though she had great nails!) and isn't quick on the fly. I ordered bean and egg breakfast tacos and asked to add bacon and cheese. It took three tries for her to figure out what I wanted because "we don't have that taco." Three times we went over the order, and she said I'd have to pay extra for the cheese and bacon. Great. Let's do it! Of course, paid extra and got zero bacon. There was also no coffee, though a sweet manager made some right away. My friends' order was wrong, too. After waiting a very long time because they had to make bacon (again, why was I missing mine?), they were missing two tacos from their order. We were in a hurry to get on the road, so we didn't go back in to make things right, but will not stop at this TC next time I'm passing through town.

"It will be 20 mins for food."... this was after we had just paid our bill and waited in line for 10 mins in line to do so. The poor cashier was white-eyed and scared to death after that. We arrived really expecting a typical taco cabana service and food experience (very good), but this location was not that. Just no apologies or anything. Not that we were hoping or expecting it. But, crap... So we gave a competitor two doors down our patronage, and we won't be back to these guys.

Slow service on drive thru. Had to repeat order twice. No Utensils!!! How am I supposed to eat my salad? EVERY SINGLE TACO CABANA FAILS TO PROVIDE UTENSILS IN drve thru.