Paz Marisol N.
Google
Taco Fuego - you really disappointed today!
I was really looking forward to trying Taco Fuego after finding them on Google, especially the nachos. I don’t eat meat, but my sister does, so we ordered the nachos with the Birria meat on the side. I clearly told the woman at the register that I do not eat meat and just wanted the meat separate.
To my surprise, the nachos came out with all the toppings on the side—not just the meat. On top of that, there was no melted cheese on the chips—which is basically the entire point of nachos. I politely told the woman at the register that there was no cheese, and she insisted the container I had on the table had it. I showed her it was actually sour cream, not cheese. I asked if they could please take the chips back and melt cheese on them.
When she returned, the chips barely had any cheese, and I was told, “That’s all we can put.” I again showed her that I had a full plate of plain chips with no cheese, and still, there was no effort to make it right. We asked to speak with a manager, and were told no one was available. The lady said she doesn’t know who’s the manager and they only communicate if it’s an emergency. Kind of contradicting.
My sister and I were very hungry, so we stayed and basically ate bare chips, dipping into the containers with the toppings. My sister did enjoyed the Birria meat very much. It was disappointing, especially given how excited we were to try the place.
Service matters, and so does the food experience. Unfortunately, we left feeling very disappointed.