Tina B
Google
We arrived at this restaurant as three Black women, excited to enjoy a special deal they were offering. From the beginning, we were transparent with our server about our reason for coming.
Shortly after taking our order, the server returned with bills and asked us to pay before we had received or eaten anything — something none of us had ever experienced in over two decades of dining in Canada. When we questioned this, she claimed it was because her shift was ending soon, which made little sense, especially considering she stayed working for another hour. No other tables, all of which were non-Black, were asked to prepay, which left us feeling singled out and deeply uncomfortable. It felt racially motivated…
Adding to the issue, she asked two of us to tip 15% — before we had received ANY service. And the service we did receive was below any basic standard. We refilled our own water from a visible station and had to grab our own napkins because she never brought any. When she came to “check in” during the meal, she mumbled “good” and walked away without even waiting for a response.
There was no attempt from the server or management to acknowledge or resolve the situation, just a cold excuse: “Our management told us to do this.” If that’s true, it’s even more troubling!!!
It’s disheartening to be treated differently because of how we look — especially when we were polite, clear about our intentions, and just there to enjoy a meal like everyone else. Unfortunately, this experience has ensured we WILL NOT be returning, and I hope the restaurant takes a hard look at their policies and their staff’s treatment of Black patrons.