Julia D.
Google
This was my first time visiting this place, and unfortunately, it will also be my last.
The atmosphere was pleasant, with live music both inside and outside, but the service and food quality completely ruined the experience.
When we arrived, our server Trinity immediately gave off an unfriendly vibe. We ordered a Reuben sandwich, which the menu clearly describes as grilled. When it arrived, the bread was soggy and pale, not grilled at all. When we mentioned this to Trinity, she said they actually "bake" the sandwiches and there was nothing she could do about it.
Next, we ordered drinks: a Long Island Iced Tea and a Sun-Kissed. The Long Island tasted like pure Coke--overly sweet and nearly undrinkable. When I asked for another one, Trinity replied with attitude, saying it would taste "exactly the same" because of the recipe, and seemed annoyed when I still asked her to have another made. The replacement was slightly better, but still far too sweet, basically a hangover in a glass.
My partner ordered the Sun-Kissed, and after about twenty minutes, Trinity returned to tell us they were out of strawberry, which is the main flavor of the drink, and only had peach available. We agreed to the change, but then waited another thirty minutes, only to receive what was essentially plain lemonade--no peach, no flavor, nothing.
When we politely said we didn't care for the drinks and asked if we could exchange them for shots instead, since we had already paid, Trinity responded sarcastically, reminding us that she had "already said" the drink would taste the same and doubting anything could be done.
Eventually, the manager, Danny, came over. She was a bit more pleasant but still seemed rushed and irritated to be speaking with us. She made excuses for the poor food and drinks, interrupted us several times, and offered to comp the shots instead of the drinks. However, when the shots arrived, our drinks were taken away, so we essentially ended up paying for the shots anyway.
The only positive part of the night was the owner and vibe. He stopped by briefly, was genuinely kind, and clearly knows how to treat customers. Please give him some grace, because the rest of the staff could use serious retraining. He isn't directly responsible for the way his staff reacted to us. The vibe was also great and the band was swinging!