Ann N.
Yelp
I recently had the unfortunate experience of ordering Butter Chicken with medium spice from this place, and I have to say, it was a total letdown. The spice level on the dish was unbearable--it wasn't just mildly spicy, it was so so spicy , I understand that spice preferences vary, but the "medium" level was way off the charts compared to what you'd expect.
The customer service made the situation worse. The woman who I spoke about my order was indifferent and cold when I explained that we had traveled 10 hours ,we have kids to feed , she just said come and collect a new order at 9:45 pm . I mentioned that we would be 22 minutes to reach the restaurant for a change of curry but she simply shrugged and said nothing could be done as the restaurant will be closed.The other man I spoke to said that I should have mentioned it was for kids so they would have suggested not to order (but even for me and my husband we still have our lips burning , felt like chilli powder was just mixed in it )but he didn't offer any help or solutions, only mentioning that they would have made it differently if they'd known. At no point did they offer any kind of refund or compensation. Instead, they suggested I come back tomorrow, despite making it clear that I wasn't a local and had just driven hours to get there.
To make matters worse, their website clearly lists spice levels ranging from mild to very spicy, but there was no mention of the extreme variance in spice levels within the "medium" category. This kind of miscommunication is disappointing and frustrating, especially when you've already spent so much time and energy on the order.
In the end, we felt completely disregarded, and the whole experience left a sour taste in our mouths--literally and figuratively. Unless they fix their spice level descriptions and take customer concerns seriously, I wouldn't recommend this place to anyone.