Ylime A.
Yelp
I wish I could give this place a better review, but this was truly the worst dim sum dining experience I've ever had.
From the moment we walked in, it was a red flag. We said "table for two" and were completely ignored. No acknowledgment, no direction, just left standing awkwardly at the entrance. Only after about 10 minutes did one kind waiter finally notice us and seat us.
He was one of the only bright spots in this experience, along with the water server who was very attentive and kind throughout. Unfortunately, the rest of the service was chaotic, disorganized, and frankly, disrespectful.
After being seated, we weren't given menus until 5 minutes later...again, no one noticed us until we flagged someone down. We ordered six basic dim sum items:
* Har gow
* Siu mai
* Chicken feet
* Lava steamed buns
* Turnip cake
* Egg rolls
The har gow came quickly, but it was lukewarm and the wrapper was thick. Then... nothing. We waited for over 30 minutes with no other food. The waiter checked on us, apologized, and brought out the lava bun, which had been sitting in the back, also lukewarm.
Another 20 minutes passed with still no food. We noticed the table next to us, who had been seated around the same time, hadn't received anything either. They started complaining and were given a cold dish to placate them. Meanwhile, we were left hanging, no explanation, no courtesy dish, not even an update.
Eventually, someone admitted that none of the orders were sent to the kitchen. An hour in, our food finally started trickling in. The chicken feet and siu mai were hot and decent, but the remaining two dishes never arrived. After waiting a total of 2.5 hours, we decided to leave.
We asked for the check. A waitress acknowledged us... then ignored us and never came back. I had to walk up to the cashier to pay and leave.
Final Thoughts: I've eaten dim sum all my life and have never had such a poorly managed, slow, and unprofessional experience. I feel bad for the two staff members who tried their best, but the overall service, communication, and kitchen handling were unacceptable. We left hungry, disappointed, and frustrated. Never again.