kevsterino
Google
I had high hopes for The Tannery, given its reputation and price point, but unfortunately, our experience was disappointing from start to finish. We specifically booked an early bird table for 6:45pm on a Thursday, as the early bird menu was advertised until 7pm. However, when we arrived, we were handed the regular menu. I queried this with our waitress, who told us the early bird had finished. When she returned with bread and water, I showed her the Tannery’s own website, which clearly stated the early bird was available until 7pm. She glanced at it and simply said the website was wrong and the early bird was over—no offer to check with a manager, just a flat refusal.|This was frustrating, as the early bird menu was the only reason we booked at that time. Otherwise, we would have preferred to eat later. Our only options were to leave or order from the regular menu. Since we were on holiday and didn’t want to search for another restaurant, we reluctantly stayed.|Service throughout the evening was underwhelming. The staff were all very young and clearly lacked training. For example, expensive screw-top bottles of wine were brought to the table and opened with a perfunctory “do you want to try?”—not the level of service you’d expect at these prices. The wine list itself was pricey, especially considering the quality and presentation.|The food was generally of a good standard, but not without issues. I had to ask what the “chicken butter” was, and when it arrived, it was so sour it was unpleasant to eat (and I’m not a fussy eater). The rest of the meal was fine, but nothing stood out as exceptional or memorable.|When it came time to pay, I spoke to the manager about the early bird menu confusion. Despite having raised the issue three times, there was no apology or attempt to make things right—just a casual “human error” explanation. No discount or goodwill gesture was offered, which left a bad taste after an already disappointing evening.|Overall, I left with the impression that The Tannery relies on its reputation and steady stream of customers, rather than actually delivering good service or value. It felt like they knew they could fill the place regardless of whether guests left happy. Sadly, a good name only lasts so long, and based on this experience, I won’t be returning or recommending it to others.