Deb R.
Yelp
The worst experience I've ever had at a restaurant. Customer service is absolutely lacking here. Be advised that if you want to be seated in the section where you have full service, TV's, and good lighting, you need locate the hostess stand near exit doors of the casino. If you're inside the casino, there is an "express counter", which is intended for you to order your meal and sit inside the very dark, dated, musty-smelling back area of the restaurant. I went to this counter and asked for a seat, but the lady said that I had to order there and then find my own seat inside. I ordered and went inside to find a seat. The atmosphere is that of an abandoned attic -- dark wood, abandoned bar area, musty smell, and just overall unpleasant space to be. I wandered through an open door and discovered the "full service" section, which was a much nicer area of the restaurant to be seated. There is much better lighting, lots of TV's, and availability of beverage service on this side of the wall and I asked to be moved. I had three wait staff tell me that I had to stay in the back section of the restaurant, even after I explained how the back section was not appealing and I just wanted a nicer spot to sit and enjoy my meal. It was not busy, and at least 75% of the tables on the nicer side was open (even the more appealing part of the restaurant wasn't very appealing). I ended up going to the back part of the restaurant (that feels like an old attic) and asked to speak with the manager. Upon arriving to my table, he had a negative attitude and was more interested in defending the staff, rather than asking what could be done to improve my experience. I asked for a refund, so I could go eat someplace else. He did accommodate my request. My food arrived just as he was providing my refund, and he suggested that I eat what I had ordered out of courtesy. I had ordered a burger and fries. The burger was very average, and frankly, I wasn't interested in eating the whole thing. The bun was dry and falling apart, meat unseasoned and soggy. However, the fries were really good, as well as the special sauce they give you for dipping. While I appreciate the offer to refund my meal, I won't ever be back.