Ivonne
Google
My partner and I were excited to try this place out again, as we had had an excellent experience the first time. We placed an order through DoorDash for pickup at 6:15 yesterday evening. We got there around 6:20ish, hoping to have the same great service as the first time. Granted, we didn't think a few minutes off from our pickup time would be an enormous issue, as LA traffic is always lively. My partner walked in wearing a rainbow scarf as a face mask (its LA, one of the biggest LGBTQIA2+ friendly cities in the U.S), when they were greeted with the most rude cashier. He was white with blonde hair, and wearing a snapback. Immediately upon entrance, he was on the phone and didn't greet my partner, only asked "Yeah?" while barely looking over. When my partner proceeded to state that they were there for a pickup order, the cashier rudely made them repeat themselves, as if it was extremely difficult to hear them through the mask. My partner brushed it off because of the difficulty there is in hearing each other through masks sometimes, but the cashier's rude demeanor was just continued through the interaction. When he finally understood my partner when they said they were there for a pickup order, he responded, "Oh? DAMN! That's been here for a while" and rudely sent my partner off. Didn't thank them, didn't wish them a good day, just a flippant attitude and dismissal as if he couldn't bother to deal with us. We couldn't understand why the interaction had been so antagonistic, until my partner pointed out that all they could really think of was their rainbow bandana. This was one of the most unpleasant experiences we've ever had with cashiers, and we particularly didn't expect to get treated as such by the same place who had given us such excellent customer service the first time we tried it out. If the cashier has homophobic biases, he should try 1) Work through them to become a functioning, useful member to society and 2) Have the decency to keep them in check when dealing with complete strangers. I'm hoping that this establishment works on sensitivity training, and hires cashiers that are genuinely going to reflect the brand's welcoming image. If this happens to be one of the owners who recognizes the interaction, then shame on you. Extremely disappointed.
Just to add on, their Doordash order system is misleading. Online it states that they have a beyond vegan sausage pizza, and instead when we picked it up, it was soyrizo. The first time we ordered, their menu had a vegan soyrizo pizza (which is what we tried). This second time around on DoorDash, the item has been changed to "vegan sausage pizza." This is misleading because it was the same as the first time, just soyrizo. The image is of the vegan soyrizo pizza the first time we ordered. This second time, it looked exactly the same. No vegan sausage in sight.