Kara Collier
Google
I’ve enjoyed the food here whenever I’ve come, however, the bar service has declined in the years since I originally started coming to Ph'East.
I visited Taps March 16 around 11:58, stayed until after 12 am. It took a while for service to come to us, even though they saw us sit down, which I forgave initially, as I understood they were busy. But after awhile I felt we were ignored as we were sitting directly at the bar and nobody acknowledged us until we had to stop them mid motion to get a drink ordered.
Shortly after, as it looked like they were closing and the manager told us we were fine to stay as he dictates who he allows to stay past closing based on if he likes them or not. At this time I’d like to point out, both me and my friend had our cups from Fat Tuesday with us, nobody stopped and told us we couldn’t have them or even acknowledged them.
On March 30th, at this same bar, me and a different friend enter from the patio, not thinking twice about our drinks as I have just gone here from the same place with the exact same cup without issue before not even a full month ago, and times before that as well. We get to the bar and as we are sitting down, immediately tell us we don’t allow other drinks in here. Okay, no problem, we get up to leave and my friend mentions looking for an outlet to charge her phone, and the bartender, who was the manager, yells out “they probably have charges at Fat Tuesday” and then “I said what I said”
I have no problem with not bringing in outside food, but to say that as we have clearly left without resistance is completely disrespectful. Two women after us experienced similar except someone rushed to the door to not even let them enter the establishment and was very hostile, even after they confirmed they also had been in there before with Fat Tuesday without incident.
If not outside food is allowed, it should be posted at all entries and should be consistent each time you come. And your staff needs to work on being much more hospitable with their customers, the bartender was very disrespectful and has honestly deterred me from going back or recommending there as I don’t want to visit a place that changes rules on a dime and can decide they don’t want to serve me based on a whim, rather than actual actions.