Brooke Graham
Google
I lovED this place, past tense, I’ve never written a bad review before but the total lack of professionalism and curtesy is disheartening as a loyal customer. Before yesterday they never messed up an order, an order mistake is fine, it can quickly be fixed. Or so I thought?? I’m a working person and I come on my breaks, so I grab my food and go, it’s tied tight in a plastic bag so much so that if I take time to check my order, I’ll be late for work, but I trust this establishment, trustED. I communicated to them once I got home and opened my order of rice, which turned out to be $5.00 fries. I know $2.00 probably is enough for you guys, but I use all my leftover money to treat myself to your guys delicious food, rain or shine, so $2 for me, is like $2,000 to you. I’m in college, I volunteer- so I work but I don’t get paid, so I live off of a measly couple hundred stipend. I guess what I’m saying is, I felt unheard when I ordered, and then when I tried to get help correcting my order- I again felt unheard, she was supposed to ask my name and leave a note but the lady today told me she can’t give me my rice without me waiting a whole 5 hours for the new shift people to come in to confirm that my order was a grievance? A $3.00 small rice should be easy to correct, I wouldn’t even fret about me getting overcharged- even though as I said before, I basically have NO disposable income, so getting my $2.00 would be good cause I could pay for my bus ticket to go to work. It might seem little but if I don’t have transportation, I don’t work. So the extra money that I was overcharged, could make me miss precious overtime. I just want my rice!!! See photo of the soggy ‘rice’ I was awarded🥴 I mean FRIES 😪