Alessandra Bermudez
Google
Absolutely awful experience — do not recommend
I recently visited Pico de Gallo in Tucson, and I can confidently say I will never be returning.
The restaurant was completely empty when we arrived around 9:30 AM. We were told many items on the menu weren’t available because they hadn’t been made yet—which we were understanding about and adjusted our order accordingly. But that’s where any hint of a positive experience ended.
The cashier, Patricia, was rude from the start. When we asked to use the restrooms, we had to grab a key (again, not a huge deal), but the bathrooms were absolutely disgusting. They hadn’t been cleaned at all—trash and paper everywhere, dirty toilets and sinks—and we were clearly the first customers of the day. If the bathrooms looked that bad, I can only imagine what the kitchen looks like.
After ordering, we waited over 30 minutes for our food with no updates. Finally, we asked what was going on, and Patricia informed us the food had been ready, just sitting there. Keep in mind: we were the only customers in the restaurant. She had nothing else to do and still didn’t bother to let us know our food was up. When we expressed frustration (understandably), she was dismissive and rude, saying “that’s just how things are done here.”
When we finally got the food, it was cold and borderline inedible. I ordered the birria soup, which I’d had in the past and enjoyed—but this time it was mostly fat, with brown, wilted cabbage on the side. It tasted like it had been made days ago. Truly awful.
We asked for salsa, and Patricia didn’t even look at us—just pointed vaguely at a fridge and said “over there.” Later, when I requested to-go containers, she handed me dirty Styrofoam cups. I had to ask for new ones because the ones she gave me had remnants of drink on them. Absolutely unacceptable.
Between the filthy bathrooms, cold and greasy food, and the astonishingly rude service, this was one of the worst dining experiences I’ve ever had. I wouldn’t recommend Pico de Gallo to anyone—it’s unsanitary, unprofessional, and the food simply isn’t good.
Save your money and go literally anywhere else.