Joy H.
Yelp
Don't ever file a fraud complaint and expect them to get it right! Filed a fraud complaint at the beginning of Jan for fraud charges. In my complaint, advised them that I wasn't even in the country when these charges were made. So fast forward almost four months. I get a letter from target today advising me that they've denied my fraud charges. The reasons they gave was that "items were ordered on your phone, delivered to your address." Now I didn't even take my cellphone with me as I have a burner phone for out of country travels I further explained to them that it was most likely my ex roommate or one of her friends. Do, I call the fraud department and of course they have to verify who you are so I go thru the process, get transferred to the fraud department, ask for a supervisor, then get disconnected! So I call back and go thru the entire process all over again. They transfer me to the fraud department abd the girl says to me, "oh, you wanna know why your account is frozen."? I said, I'm not calling to unfreeze my account if it's frozen, I'm calling about the "target Mastercard" which is what it says in the letter. Only problem is that I've never had a target Mastercard. It's a target red card. These idiots don't even know which card they gave me!!! I want to work here. I'd never have to use my brain. Do I finally get a supervisor and she tells me I can appeal it but since I know who did this, target is requiring a police report. I said to the supervisor, "why wasn't I told this when I originally filed the fraud claim ? Also let her know that there is no way for me or anyone else to know for sure that it was my roommate or her friends." I told her I could not sccuse someone if I didn't see the crime occur. Ugh, it's just unbelievable how stupid these people really are. She's sending me an appeal form in the mail, of course becsusr sending it thru email would be just too convenient abd only a smart person could figure that out. I'm going to close this ridiculous account after I run thru more hoops for target. I think I can manage to not have a target card abd hang on thru life just fine.