Brittany A.
Yelp
I went into Target on this good Christmas Eve in search of this Lego set my son really wanted. Before going to the store I scanned it in on the Target app to see if the store in Montgomery had it in stock before driving there. To much surprise they did. In the store I'm searching and asking associates to help me locate the item because it's not on the shelf. Everyone kept saying it's not here, sorry. So, I decide to move all the boxes that were about the same size as the item I was looking for, and boom there it is hidden. So, I scan it to see the price which comes up $55.98!!! I'm so excited. I get to the register... The young man scans the item and it comes up $79.99.... shocked was my face! I show him the price on the app. He attempts to override it but needs a manager. So, a department lead comes over and tells me that she doesn't know where that price came from but when they can it on their device it comes up $63.99 (which isn't $79.99- so your computer is still wrong). She tells me they cannot give me the adjustment for what their app says, and has a terrible attitude about it, like it was her money that she would be losing out on. Annoyed with the situation I say that's fine and take the item for $63.99. I felt like she didn't try nor care. But all in all I took it to another Target that was much friendlier and got my correct price adjustment. I truly didn't appreciate the lack of effort from the employees on the floor when attempting to find the item; nor did I appreciate the lack of compassion and professionaism of the "managers/leads".